PTI stands for Papertrey Ink. This is a collective smack blog and Papertrey Ink review page. Papertrey Ink's continuously poor customer service has lead to a page dedicated to discussion of this stamp company and recommendations for alternative stamp companies. Minimal censorship here- I prefer to leave it up to posters' discretion.
The opinions posted on this blog belong to our visitors and we are not paid for our honest reviews ;)
Holy cow! Why didn't the DT start helping on the forum months ago? They are getting to the bottom of MANY issues (and I define "many" by how many more than Jenn & Dave have been able to resolve, so...more than 1). Read the last post by DF from tonight:
Does anyone else find this comment by Dawn completely ridiculous?:
"I've just gotten word that the IT guy has been working 7 days a week to problem-solve and get the website issues resolved and at this point, *most* of those issues have been fixed as far as he knows. However, in an effort to make sure all bugs are worked out, it would be helpful if you could post here if you are having a SPECIFIC WEBSITE ISSUE."
I'm sorry, but MOST OF THE ISSUES HAVE BEEN FIXED?!? Is she out of her mind? I don't think *any* issues have been fixed! CC's still not working, GC are a nightmare, none of the cosmetic issues have been resolved, no State drop-down when people check out, people can't use reward points, people can't stay logged in, carts still dumping... no one really believes most of the issues have been fixed, right? They can't be that stupid!
So look...the trolls are resorting to more clever and sneaky measures. I know most of you do not care, but some of you are anonymous for a reason.
In the prior post, a veiled troll posted a link to a blog where they track where you are located. On the sidebar it tracks your IP address and tells you where it believes it is from, based on a lookup algorithm. It then announces for all to see where you are located.
Luckily, it posted the wrong state for me. But some of the IP addresses are coming from out of country, so they may be correct.
Just be careful when you click on live hyperlinks in others' comments, if you are worried about your privacy. I am going to stop using live hyperlinks in my comments so you know the exact address of where I'm trying to send you before you navigate to it.
I am a lurker on both forums. I am so tempted to order on release night and I must say every time I come here to read your posts, it smacks me back to reality. Just sayin.
Not able to keep up, but has anyone mentioned that the sentiment from the "star" card is song lyrics? Changed just enough not to get sued, but I still thing it's lame. It's from the song "Yellow" by Coldplay.
There you are, Aeryn! I've been wondering where you've been lately...
Yes, the Coldplay reference was brought up both here and on the PTI forum. Someone even posted a link to a legal site. There is speculation as to whehter or not PTI would get in trouble if reported.
Yeah, sorry. I've recently acquired a life. It's strange to say the least, but it's hard to keep up here cos y'all are moving so fast!
While I'd LOVE to see them get sued, I don't think they would. It seems they've changed the three lines enough to avoid the "plagiarism" thing, yes? Just singing it myself there are extra words in there that don't appear in the song.
There is a company called Dunn & Bradstreet that basically keeps credit reports for businesses.
These reports are kept on large businesses, and a business of their size and age [Heskamp Printing, esp.] would most likely have one.
They take info from vendors, bans, secretary of state & SEC filings, etc., and then compile that info to provide a score for the subject companhy.
I'd love to see what PTI's D&B report looks like, and also that of Heskamp Printing. That would tell us a lot about what's going on over there financially.
Aeryn, I think that is the same conclusion everyone else came to...that PTI would probably not be sued since they changed it just enough.
^^^ I thought someone posted awhile back some link to their financial records. I don't know if it was accurate, but they claimed it said the Heskamps made $600K and that there were 6 reported employees.
D&B reports tell you a lot more than annual sales.
They tell you how a company pays other vendors, whether there are (or have ever been) liens on the company, outstanding lawsuits, tax filings, sec filings, etc.
So Donna wants to place a pre-release order, but she is not ordering from the new release out of principle. This is what I mean by starting to lose credibility. Does it really matter if the order is placed before 10pm or after? You are still placing an order, either way. Time to put her on ignore!
Really? If you are that worried about someone figuring out who you are maybe you shouldn't post here. Either you mean what you post here, or you don't. If you mean what you post, then it shouldn't matter if someone figures out who you are or not!!
Let us see what the Ides of March brings to this Little Shop of Horrors.
Wondering if the DT know what it got into yesterday because when it turns out the problems are NOT fixed and this release is as bad or worse than last month, there could be a huge backlash on them. I'm wondering if the true motivation behind yesterday's circling of the wagons was genuine concern or concern for their bottom line.
Yeah, I'd love to see a D&B on them. Anyone have access? We do at work but I'm not sure I could get one pulled.
I can't imagine that the DT weren't strongly encouraged at the very least to jump on board yesterday. It's all about the push for sales at release time. They've been doing it for the last several months. Pretty obvious ploy, don't ya think?
I don't fault Donna C. I'm placing an order today too to use up reward points. I'll be damned if they deny me those. And then b'bye.
They didn't put up a picture of the "super stars" stamp set. Interesting... And it's the only thing that *is* interesting. The whole release is yet another skip for me!
Yeah I'm getting that error message on the forum. Was trying to read the Tech Issues post. Seems like a lot NOT working yet! Really the IT guy working 24/7? He's doomed.
I really don't know who is stupid enough to risk ordering. I noticed one woman who I thought was always handslapping, having problems with her 2012 cc... makes you think!
Not hand-slapping just curious RE: Donna and any others ordering. An order is an order. Period. If you place one, you fall into the "special kind of stupid" category, don't you? I'm confused at how it is okay for you (general, not specific) to order but not for anyone else. And who the hell orders on release day, even if it is prior to the release, and doesn't expect their order to get caught up in that frenzy? You know they don't pack and ship all the outstanding orders before the release happens. That'd make too much sense. I've said for a long time that people who order from this company on release day are crazy and just want to twiddle their thumbs for two weeks waiting on their order. Did that once. Won't ever do it again.
I think the DT was asked/told by Nichole to get in there and take over -- she's hanging them out to dry just like she did her "friend" Jenn.
I'm amazed at how this company is being run into the ground more and more every day.
On the 'ordering info' from Nichole for this release, it mentions the following: ........................ If for some reason you do not receive a shipping notice via the shipping carrier, be sure to check your spam folder before contacting us. Tracking information can be provided via Customer Service if needed. ......................... But from all the hassles over the past month,that 'tracking information' was NOT provided and CS didn't/couldn't provide it either.
05:21- That was what I was trying to point out. An order is an order, whether it is before 10pm or after! I understand wanting to use your points, but it is still an order. I don't understand how placing your order before 10pm is standing up for your principles!
BTW I can access the forum, no problem. I wonder why some of you can't?!
This one is kind of fun to play with. Do a "compare" with splitcoaststampers for a baseline.
You'll see a spike in activity for the dec-jan timeframe.... probably more negative than positive. People coming by to check out the train wreck. Page views down. Possibly people are using the main site as a door to NH's blog/forum, too. Stats are tricky - sometimes you have to read between the lines.
http://www.alexa.com/siteinfo/papertreyink.com#
Here's another link with a couple of email addresses and phone #s:
We would like to sincerely thank each and every one of our customers for their patience and understanding during this difficult transitional period. We realize with the launch of our new website there have been many issues. Please accept our sincerest apologies if you have been affected by these problems, and know that we are working diligently to resolve the remaining issues as quickly as possible.
Due to the number of issues we have experienced, our customer service department has been working tirelessly to respond to every email that has been submitted to customer service. Much to our dismay, they have had difficulty moving through the backlog because of the time we are dedicating to each individual email, making sure each customer is taken care of to the best of our abilities. Because we are concerned that customers with critical issues are not being helped in an acceptable amount of time, we will be clearing out our customer service inbox so that those customers with critical issues can resubmit their email and be taken care of as quickly as possible. This clearing out will help eliminate many emails mentioning issues that have already been resolved due to the hard work put in behind the scenes with the website and allow those with current unresolved issues to the forefront and be better served.
We ask that anyone who has heard back from a customer service representative, to wait one week to resubmit their customer service email as the issue/issues may have already been resolved or will be resolved by the end of this week (3/16/2012).
Who should submit/resubmit an email to customer service:
· A customer with a missing order.
· A customer in need of a shipping refund due to a gift
certificate or template
· A customer who has not received their template.
· A customer who has not received their new gift certificate
code.
· A customer that is missing an item from their order.
· A customer who has received a damaged item.
We respectfully ask customers with the following issues to resubmit their customer service inquiries after April 1st:
· Website/Business suggestions
· Stock questions - We will be sending updates via email on
popular out of stock items.
· Non-critical account issues
As the March release quickly approaches, we would like to share with you the following issues that have now been resolved:
· You will no longer incur shipping charges for Gift Certificates
or downloads.
· The list of states has been updated, making it easier at
checkout.
· When you log into your account, you are now able to see the
tracking numbers for your orders that have shipped.
· All 5% Discounts have been refunded.
· All Gift Certificate requests have been completed.
Again, we are so thankful for everyone's patience. We know it has been difficult, but we are committed to making your shopping experience a great one. As with all good things, it takes time to work through the small bumps in the road. Thank you again for your continued, unwavering support.
OMFG on "clearing out" CS emails. That is seriously whack. Just got that email. Seriously whack. They do want to piss off every single customer they have, don't they?
What wonderful communication skills! Exactly when are the emails being cleared so I know when to resubmit. Wouldn't want my resubmission to be cleared. This is just nuts! Feel sorry for any newbies who wonder in.
OMG....I can't believe they are just deleting all the CS emails because IT'S TOO HARD. Email us back in a week if you still have a problem. WTF??????????????????????????????????????????????????????????????????????
Is Nichole and the DTs taking over this release so that all goes well for customers and making things right or is this just a stunt to make customers believe "we care" and so "buy from us"?
How about I don't order and then you'll have less to deal with?
If at some point they get their shit together and customers are happy, they'll have us to thank: The ones who took our orders out of their fucked up system and lightened the load.
Bringing in DTs will not make me change my mind. I will not buy till they make the changes. Being an international, I want other shipping options. I loaded my cart with all the fusion Flower sets and dies. Thats 12 $5 sets and 12 $3 dies. Total of $96 and my shipping cost is $40.14!!!! WTF! Can't these $5 sets and dies be put in an padded envelope and sent? Sorry there are better companies. Kim from Paper smooches sent me 7 sets in an envelope for $6 postage! And the package came in 10 days :) She also emailed me that on a set is in backorder and will send it when the order arrives separately (free postage to international Hello!) and also apologised for the delay. If small companies can do that why cannot PTI provide shipping options for internationals????????? So no more of my money goes to PTI, until they sort all the isses out :)
06:21 said "Reminds me of cleaning my room when I was a kid. Just stuff all the crap under the bed. There! Room's clean!"
LMAO.
I just don't understand why they can't use filters to filter the damn emails already in their inbox so they can get everyone with the same problem in a group, deal with it and move to the next one. Which is how I get one of my kids to clean her room. Missing orders and refunds need to be taken care of now. WTF is Dave going to do today with no emails to deal with? Sit on his hands?
AHhh, what a craptastic way of dealing with a backlog situation. From the people that brought you the "send a SASE envelope" fiasco. They really can't do anything right.
how bizarre.... Who makes the decisions at PTI because none of them seem to fix another.....just create more anger and more problems. I really shouldn't be surprised any more but I still continue to be.
Sure I will send another e-mail!! I thought I was going to have a busy day at work today... but I told my patients... there are too many of you, everyone go home and if you are really in need of help come back tomorrow. But the people who don't need that much, you can wait til next week!
I'm going to tell my boss that I'm going to dump all the projects I have unfinished right now. He can get back to me next week about the ones that he really needs me to do.
Step the fuck off and vacate this space. IMMEDIATELY. We don't want you here, especially during today's train wreck. Go somewhere else and be ignorantly blissful. I promise you'll feel right as rain there.
And if this makes you feel unloved...well, only you have the power to make yourself "feel" anything so that is your problem.
I am completely aghast at the stupidity of the people who make the customer service decisions at PTI.
After putting out an SOS to their design team yesterday and getting "all hands on deck" to deal with the plethora of complaints on the forums, there was a glimmer of hope that maybe this ship could be saved from sinking.
By deleting the customer's e-mails, some of whom have been waiting for a MONTH for resolution, PTI has essentially hit the proverbial iceberg.
To the DT: get off the boat, now. YOU are what we love about PTI, and we will still love you if you choose to leave. In fact, we may even have MORE respect for you.
To Nichole: You are an artistic genius and the reason why I started buying from PTI. I will go on the record as saying that your release posts this month were less than inspired. I am not surprised, because if I were in your shoes I would have a very difficult time being creative. If there is any way that you can save yourself from this mess, please do so.
To the owners of PTI: (and yes, I know Nichole is one of the partners in the company) I will continue to spread the word about your shoddy service and complete lack of respect for your customers. Perhaps my voice isn't enough, but I know that there are many others who will join me.
To the customers who STILL support PTI: Order at your own risk and please, do not come crying to the forums or elsewhere when you are stuck in the customer service quagmire. You have been warned, and you chose to ignore it.
To anyone with outstanding GCS or reward points: CASH OUT NOW! This ship is sinking.
PTI's "Customer Service Update", for those who don't subscribe to their newsletter. I have taken the liberty to bold all the interesting parts.
Part 1-
We would like to sincerely thank each and every one of our customers for their patience and understanding during this difficult transitional period. We realize with the launch of our new website there have been many issues. Please accept our sincerest apologies if you have been affected by these problems, and know that we are working diligently to resolve the remaining issues as quickly as possible.
Due to the number of issues we have experienced, our customer service department has been working tirelessly to respond to every email that has been submitted to customer service. Much to our dismay, they have had difficulty moving through the backlog because of the time we are dedicating to each individual email, making sure each customer is taken care of to the best of our abilities. Because we are concerned that customers with critical issues are not being helped in an acceptable amount of time, we will be clearing out our customer service inbox so that those customers with critical issues can resubmit their email and be taken care of as quickly as possible. This clearing out will help eliminate many emails mentioning issues that have already been resolved due to the hard work put in behind the scenes with the website and allow those with current unresolved issues to the forefront and be better served.
but with or without the trolls, this place is going to be awesome today. i will make sure to check in often and see the mushroom cloud.
i shouldn't be too busy with my work load to visit here today...i just deleted all the work in my queue.
i figure if the customers start screaming that they don't have a computer connection, i'll simply respond to the biggest whiners first. seems that philosophy is working well for pti. less stress for me.
We ask that anyone who has heard back from a customer service representative, to wait one week to resubmit their customer service email as the issue/issues may have already been resolved or will be resolved by the end of this week (3/16/2012).
Who should submit/resubmit an email to customer service: · A customer with a missing order. · A customer in need of a shipping refund due to a gift certificate or template · A customer who has not received their template. · A customer who has not received their new gift certificate code. · A customer that is missing an item from their order. · A customer who has received a damaged item.
We respectfully ask customers with the following issues to resubmit their customer service inquiries after April 1st: · Website/Business suggestions · Stock questions - We will be sending updates via email on popular out of stock items. · Non-critical account issues
As the March release quickly approaches, we would like to share with you the following issues that have now been resolved: · You will no longer incur shipping charges for Gift Certificates or downloads. · The list of states has been updated, making it easier at checkout. · When you log into your account, you are now able to see the tracking numbers for your orders that have shipped. · All 5% Discounts have been refunded. · All Gift Certificate requests have been completed.
1- Anyone who doesn't use up their points soon will lose them when the business goes poof, so why rail on those using them up?
2-If I get overwhelmed at work, from now on I am dropping all reports in the garbage, emptying my phone messages, clearing the computer and then people can just contact me again IF their problems are really problems. Not just pretend problems.
3-I will go full speed ahead with all future plans even though my backlog at work is crazy and it is likely the future plans will turn out a mess.
Again, we are so thankful for everyone's patience. We know it has been difficult, but we are committed to making your shopping experience a great one. As with all good things, it takes time to work through the small bumps in the road. Thank you again for your continued, unwavering support.
Before I read back through all the comments from today, I just have to say this...
Since it is the 15th/Release Day and the CS email is coming out this morning, it is painfully obvious to me what PTI's intentions are...MONEY. Some of you called that out earlier and I was skeptical, but now I fully believe it. With this wording in the CS email: "we are committed to making your shopping experience a great one" - their immediate focus is on customers purchasing. This makes sense since it is Release Day, but they could have worked on these CS issues way before today instead of gearing up for this release. It's obvious where their priorities were.
And when their email gets full again, as it will almost immediately, they will just delete it all and the problem is gone. Voila! PTI is just fine. Make everything disappear and go on STEALING money from people who will never see their packages, prizes.
Hey, why don't they just delete orders when they get too many and then people can order again??
I don't know if Jen has little kids or not... schools' spring break (in Northern VA)is the first week of April, so I don't see why she would be out for Spring Break. My feeling is that she couldn't take it anymore and either had a breakdown or quit.
I wouldn't speculate on Jenn not being there any more - there could be a million reasons that have nothing to do with PTI. No.. not a unicorn, just sayin'. Heck that's how I fall behind here - life happens.
And I get everyone saying use those reward points but I'm staying far away from that black hole of a website and won't even bother.
There are items that I want to order (to use up my points) but even though they have been restocked according to Nichole's blog, they are still showing up as unavailable on the website. Right hand, meet left hand.
Anyone notice how small the $15 sets are and that there is now an $18 set. They are going to start raising prices during a crisis. That tells you where the problem is. MONEY!
Well that was easy. They won't be restocked until tonight. That makes the choice easy. I am not going to order during release just to use up my points.
I have a feeling they shut down the rewards yesterday and are not restocking OOS items until tonight to force people to order at release (and maybe pick up items they were not going to get). Many people had mentioned ordering before release to cash out their rewards and PTI can't have that kind of thing happening.
Filled out an order last night just to see if they were telling the truth that cart dumping was fixed. Guess what? You will NEVER guess. My cart is empty this morning. Must be my imagination, or my fault. They dump the carts like they dump your email.
I just posted this, but it will probably be deleted:
**************** Why not use the website for updates like this, so that all customers can read it?
*********************
Because that would mean letting new customers know about the problems that PTI is experiencing right now. PTI's first priority is their bottom line, and not customer service.
It seems to me that PTI has known for at least a few days that they were deleting ALL customer emails. If I had to guess, Jenn's absence coinciding with the deletion of all customer service emails is no coincidence.
In trying to think about this from Jenn perspective, I think PTI's latest move would have sent me over the edge - especially since Jenn would be taking all of the heat from yet another poor business decision. So even though I don't defend her snippy responses on the forum, I can't even imagine how brazen the PTI owners would have had to been to make t this "delete all the emails" decision and let Jenn take the heat.
I am certain that design teams appearance on the forum only hours ahead of this announcement is no fluke either.
An International here and past my bed time. But hard to look away from PTI's crash. Can imagine this smack blog is going to explode tonight (or today for you). Will check back in my morning!.
Perhaps the DT having some hands on time with the business side of PTI rather than the creative side will have some impact on their impressions of PTI .
It makes me wonder about other popular designers who have left PTI for seemingly no reason. Perhaps they had problems with the business side of PTI too.
JULIE-YOU HAVE TO PUT THE CS UPDATE ON THE MAIN WEBSITE Post a reply 1 post • Page 1 of 1
JULIE-YOU HAVE TO PUT THE CS UPDATE ON THE MAIN WEBSITE
Postby barbara32ca » Thu Mar 15, 2012 2:38 am Sorry to shout but you really, really need to let ALL CUSTOMERS know (not just forum members and newsletter subscribers) what is going on behind the scenes if you really and truly care about customers.
You may not have time to read the 2 pages of utter disbelief at the newsletter so I am addressing this in a separate thread.
Julie, Jenn, Dave, Nichole, dt members, please pass this along in case Julie doesn't read here.
Dawn's response to ppl waiting on their Dec & Jan prize packages:
"by dawnsing » Thu Mar 15, 2012 3:57 am
I've gotten word that all of the Dec. and Jan. prize packages were sent out some time ago. Feb. prizes are to be sent out some time next week. Prizes are always supposed to be sent out within 4-6 weeks."
================================
Funny how many packages VANISH into the abyss when they leave the PTI warehouse.
Whoa - Becky Oehlers is making her feelings known about the email deletion on Facebook (on her personal page), along with some veiled hints at the problems that caused her to leave!
Sorry for any formatting problems. Cut and paste from FB:
Becky Show Oehlers Our customer service is understaffed, but we want to make sure you go out of your way, (yet again) to re-send your requests to us. Do you need that in an envelope? I knew when it was a good time to move on. Do you? Like · · 3 hours ago near Philadelphia, PA ·
Julie Faulkner Masse, Lisa McClelland Hetrick and 3 others like this.
Kimberly Eagle I have to admit it was the strangest communication ... 3 hours ago · Like
Becky Show Oehlers Here, let me put you off even more... When will people wake up? 3 hours ago · Like · 1
Kimberly Eagle Plus the fact .. this is $$ .. it is not "I think your site would look better in pink". 3 hours ago · Like
Kelly Casey Pitzlin Beck, what are you talking about? if you want to PM me, go right ahead! I think I know, but don't want to call it out here! 2 hours ago · Like
Julie Faulkner Masse So sad really! 2 hours ago · Like · 1
Becky Show Oehlers I am THE industry giant. Obey my every command. If you don't, you are not worthy... 2 hours ago · Like · 1
Kate Freeman Baldwin I didn't get that but I have one guess. 2 hours ago · Like
Kelly Casey Pitzlin Me too Kate!!!! 2 hours ago · Like
Becky Show Oehlers Your guess is correct. E-mail blast which could be read as, our customers are so co-dependent, we can make them do or think anything we want. Apparently, I have had this all bottled up. Well, I think it is completely asinine at this point. I'm glad I woke up long ago. 2 hours ago · Unlike · 4
Antoinette Seminario-Skinner It has changed so much...it is all so disappointing! I have to admit, I was flabbergasted when I read the e-mail, but not sure why I was surprised. 2 hours ago · Like
Kate Freeman Baldwin I didn't get it! I guess I've been removed from the distro list! No surprising!! HAHA. 2 hours ago · Like · 1
Becky Show Oehlers I'm proud of myself for making the decision to leave. I like integrity. 2 hours ago · Unlike · 4
Antoinette Seminario-Skinner Kate I just sent you the email... 2 hours ago · Like · 1
Becky Show Oehlers @Kate- That isn't controlling at all, is it? 2 hours ago · Like
Antoinette Seminario-Skinner Well Becky, I did "meet " you through their site!!! And so many others...they did open up a world for me that I was not aware of (I found their site, found blogs, which led to more blogs, etc) so there's a plus!! And right now you're saying things that I was thinking but didn't say out loud... 2 hours ago · Like
Antoinette Seminario-Skinner hahaha, not that I am "anybody" in the industry, but still. I spent A LOT of money so I could have a variety of things. If I can't have better service than that...well...it's like when you see a REALLY hot guy...who's not nice...well, he loses his appeal, right? (Weird comparison, I know!! lol) 2 hours ago · Like · 1
Denine Gorniak I'm intrigued! What's going on? What site? I got a weird email from Scrapblog and Mixbook yesterday, all the scapblog stuff is going away and I probably won't get my credits or money back from them either. 2 hours ago · Like
Becky Show Oehlers That is a good comparisson, actually. I am not saying that there weren't positives, but the truth started making its way to the surface pretty quickly. I have made some really amazing friends. Truly. For that I am most grateful. At some point you just can't live in fear and be able to speak your mind. You know, because you have one and you can think for yourself. 2 hours ago · Like · 4
Korin Sutherland oye :/ 2 hours ago · Like
Becky Show Oehlers OK. Moving on. I have finally said my peace. Truly sad. 2 hours ago · Like · 3
Deena Hopkins Every time I think it can't get worse, something else happens. 2 hours ago · Like
Michele Derbyshire Hetland I do have to say I was shocked to read that. 2 hours ago · Like
Joan Bardee i'm so puzzled and confused. is someone ill over there? I mean how did it all come to this? 2 hours ago · Like · 2
Kimberly Eagle Oh Becky .. I have never met ya .. but I sure do like ya. You are one classy lady. Able to speak your mind without mentioning the company itself. I have much respect for you my dear. 2 hours ago · Like · 2
Nicole Cooke wow. 2 hours ago · Like
Niki Estes I didn't get the email either. (I must have been removed, too, Kate! Actually, I think I unsubscribed when I left.) Becky, I really don't get why people keep buying and putting up with it either. And the excuses people make. I read online somewhere that someone "knew for a fact" that I was kicked off the team. Heaven forbid a designer can feel that a company treats their customers so poorly that they don't want to be associated with them in any way. I really wonder how long it will take people to wake up. There are so many wonder stamp company owners out there that deserve our support and business. 11 minutes ago · Like
Becky Show Oehlers I think people may think I was kicked off, too?!? Um, NO, and obviously I saw lot of writing on th wall before anyone else did, so I completely know where you are coming from. Hey world, we weren't kicked off of anything. I agree, so many amazing people behind some amazing companies. You may grieve for a week, but you will get over it once you see how many great things are out there! 5 minutes ago · Like
Thanks for that Facebook post....truly sad that it had to go down this way.... I knew PTI was going down, I just never could imagine the huge flames I am seeing today!!!
Re: JULIE-YOU HAVE TO PUT THE CS UPDATE ON THE MAIN WEBSITE
Postby dawnsing » Thu Mar 15, 2012 3:24 am In order to place an order at Papertrey, you have to provide an email address. I've gotten word that every customer that's ever placed an order, was sent the CS update email this morning. I've also been told that every person that still had an outstanding email waiting at Customer Service, was also sent the same CS update email this morning.
Your request has been passed along, however there shouldn't be a need to post the update on the website if every single one of Papertrey's existing customers was notified directly in their inbox this morning. HTH! :)
"Your request has been passed along, however there shouldn't be a need to post the update on the website if every single one of Papertrey's existing customers was notified directly in their inbox this morning. HTH! :) "
Hmm. So you CAN send out an automated mass email based on your database? And yet you had two people full time for a month sending out "automated" we'll-get-to-you-eventually emails? Sheesh.
I can't believe ANYONE is playing along with Dawn's "Fun Question of the Day" as if the PTI world isn't exploding in everyone's faces today. Seriously???
Part 3 from Becky's FB post. Another former DT member speaks:
Kimberly Eagle I feel foolish. 37 minutes ago · Like
Becky Show Oehlers Joan Bardee- ill with greed. 36 minutes ago · Like
Becky Show Oehlers Don't feel fololish, Kimberly. You didn't see what was behind it all. I feel bad for everyone effected who has to deal with this aftermath on a daily basis. 34 minutes ago · Like
Kelly Casey Pitzlin I stand behind Becky and Nikki. I have not made a single purchase after MANY poor customer experiences, and learning a bit more of the "realness", or lack thereof, on the business front. My title for my job is Customer Experience Program ...See More 23 minutes ago · Like
Chris Ewy Simon Thank you for speaking out, Becky. It's about time that people see that the emperor has no clothes! 17 minutes ago · Like · 1
Geny Cassady I love ya Beck...not only for standing up for what you believe in now but also a few years ago when I "left" the team too! That's right people, I was asked to leave by the head honcho, because of the lack of popularity of my blog supposedly. Sad at the time, better off now. At any rate, if Niki or Becky were kicked off any team it would actually make me lose respect even more. Both are awesome!!! Working for free is what being on a DT is...another version of greed in my opinion. Anyhow, there is no excuse for poor customer service, at least no good excuse. Big beautiful house on the hill or hire more customer service associates...hmmm, priorities! Okay, rant over, really it's stamping and it's supposed to be fun right?! a few seconds ago · Like
Anonymous said... So look...the trolls are resorting to more clever and sneaky measures. I know most of you do not care, but some of you are anonymous for a reason.
In the prior post, a veiled troll posted a link to a blog where they track where you are located. On the sidebar it tracks your IP address and tells you where it believes it is from, based on a lookup algorithm. It then announces for all to see where you are located.
Luckily, it posted the wrong state for me. But some of the IP addresses are coming from out of country, so they may be correct.
Just be careful when you click on live hyperlinks in others' comments, if you are worried about your privacy. I am going to stop using live hyperlinks in my comments so you know the exact address of where I'm trying to send you before you navigate to it.
***********************************
Isn't CKNutti a mormon? I have a lot of Mormon friends. And they would NEVER stoop that low. And they aren't as judgmental as she is. She needs to spend more time reading the book of Mormon and less time on the computer.
So I stupidly ordered last month and used gift certificates. Like so many others, I still haven't gotten a refund, and my emails to customer service have gone unanswered for weeks. Yesterday I PMed one of the DT members and she has been responding to my issue and at least seems like she is trying to help. She's at least listened to my issue and responded like she cares, which is way more than Jenn or Dave did. She also told me that I am "on the list" of people who got their credit cards refunded yesterday. So I will wait a few more days to see if it goes through.
Anyway, just wanted to share - I am actually really glad the DT is helping out and have FINALLY felt "listened to".
Also, anyone else who is having a problem - PM A DT MEMBER!!! It might help!!!
Forum probably went down so they can 'update' the site (kind of like cart dumping) in order to delete all threads! Please post back in a week if your issue hasn't been addressed! ;)
I honestly am speechless - just draw dropping to read these comments from the former designers. I'm so glad that they are now speaking - would love to hear from more of them. WOWZA! Wonder if there will be any customers to buy up anything or have they all been 'deleted' too?!
I posted on the Update thread and then went to log back in but I'm getting a "your username is not recognized"... I tried several times! Have I been deleted??
Have I been banned from the PTI forum or is the forum down? I was logged in earlier. I just went back there and it made me re-login and then I got this:
You have specified an incorrect username. Please check your username and try again. If you continue to have problems please contact the Board Administrator.
http://insteadoflaundry.blogspot.com/search?updated-max=2012-01-24T22:40:00-05:00&max-results=7 Scroll to the bottom to see Cknutti with Jenn... That was the photo that I posted last night, but it didn't link as I thought it would, so now I tell you to scroll down. Sorry for the confusion.
What we have here is a classic three pronged attack. 1. Send in bright and cheery DT members to subdue and placate the masses 2. Sweep all CS emails under the rug and act like it is all better now 3. Rid forum of all troublesome hags who dare to mention unresloved issues related to 2.
I am still banned.... this will be my only source of information on PTI. Can you all keep me in the loop re: when will e-mails be deleted, when should we resend e-mails, etc?
I ordered last night using two gift codes, one was applied and one wasn't. Just checked my bank account and I was charged the total minus one gift card not both. Crap, I'm kind of freaking out now b/c now I have no method of communication w/ PTI and they owe me $50!!
I ordered last night to use my gift codes before the company imploded... guess I should have acted sooner!
I see no good coming of this. The three amigos were too stubborn to understand how to actually build this business and now I think it's too late for them. Not enough putting money into cs and too much tied up in inventory that will never move.
Probably can't afford to buy each other out, so. Will sell off remaining stock and call it quits. Someone will buy up the designs and sell them as digital downloads for $0.25 while the headys go into foreclosure on the house that stamps built. That polymer stamp material sure isn't very sturdy!
After banning my ass from the forum, I can't see ordering from them again EVER. I will need to start the transition to another paper company. That being said, I DO have rewards shit to use. Are those usable now?
May I suggest to check your rewards points and use them if you have them (or take a screen shot). I just checked mine. I had a few dollars before and now they are at ZERO... They disappeared.
dang it! I'm late to the party. How many shots am I supposed to take in the PTI Release Party Drinking Game? Oh wait, "The Party Starts Here" thread only has 7 posts?!? Where are the loyalists?
I am surprised that Barbara wasn't banned too. I like her. Don't know her but I always thought she looked cute and nice in her avatar. And I love that she's speaking out. But why did I get banned and not her? Oh these people. These fucking people!
They don't owe me anything. They just banned me for calling their asses out. My rewards are still there. A lady at work wants to order with me. So I'll place my last order and be done with them. I have enough to last a good while. Oh how I hate you, Nichole Heady.
For the heffas who got banned: (no responses yet, just 40+ views. ===========================
Now I am REALLY getting angry.... by donebyme » Thu Mar 15, 2012 6:37 am
As stated in the CS memo on Nichole's blog:
You will no longer incur shipping charges for Gift Certificates or downloads. •The list of states has been updated, making it easier at checkout. •When you log into your account, you are now able to see the tracking numbers for your orders that have shipped. •All 5% Discounts have been refunded. •All Gift Certificate requests have been completed. As the March release quickly approaches, we would like to share with you the following issues that have now been resolved:
AS OF TODAY, 3/15/12 @ 2:31PM EST, I HAVE NOT RECEIVED MY 5% DISCOUNT REFUND. So, don't be saying ALL have been refunded!!!!!!!!!!!!!!
I also did not receive the reported CS email either.....
Anonymous said... You can tell who been banned by looking at their old posts. Mine show my user name but no avatar and not post count information.
15 March 2012 11:34
^^^^^^^^^^^^^^^^^^
When you get banned do you get a pink slip like you do on some other sites, explaining why you are banned and if it is temporary or permanent? btw, I think I know the answer to this already. :)
Oh, and wonderful isn't it, how quickly they are fixing issues with their forum by banning hags yet they are incapable of fixing anniversary set issues from over a year ago.
Someone who's more articulate, calm, and creative than me needs to work some magic over on SCS on that Frustrated With PTI thread. I wish I had the skills.
347 comments:
1 – 200 of 347 Newer› Newest»First !!!
Damn, so close! SECOND!!!
Just in case you missed my announcement in the last thread:
Keep Calm
&
Carry on With your Purchases
I've fixed the website! It's no longer broken.
Trust me - has PTI ever done anything to make you distrust them?
God help me.
Ted is talking about paper piecing again.
I wonder if he uses his fake scissors...
Holy cow! Why didn't the DT start helping on the forum months ago? They are getting to the bottom of MANY issues (and I define "many" by how many more than Jenn & Dave have been able to resolve, so...more than 1). Read the last post by DF from tonight:
http://forum.papertreyink.com/forum/viewtopic.php?f=7&t=33013
With this new CS help (and energy), we might actually be getting somewhere.
...And yet, my jaded side makes me wonder if PTI is only worried about their sales for this release. (scratching head)
Another PTI Knock Off using MFT:
http://rubystamper.blogspot.com/2012/03/wont-be-needing-papertrey-stars-die.html
Does anyone else find this comment by Dawn completely ridiculous?:
"I've just gotten word that the IT guy has been working 7 days a week to problem-solve and get the website issues resolved and at this point, *most* of those issues have been fixed as far as he knows. However, in an effort to make sure all bugs are worked out, it would be helpful if you could post here if you are having a SPECIFIC WEBSITE ISSUE."
I'm sorry, but MOST OF THE ISSUES HAVE BEEN FIXED?!? Is she out of her mind? I don't think *any* issues have been fixed! CC's still not working, GC are a nightmare, none of the cosmetic issues have been resolved, no State drop-down when people check out, people can't use reward points, people can't stay logged in, carts still dumping... no one really believes most of the issues have been fixed, right? They can't be that stupid!
So look...the trolls are resorting to more clever and sneaky measures. I know most of you do not care, but some of you are anonymous for a reason.
In the prior post, a veiled troll posted a link to a blog where they track where you are located. On the sidebar it tracks your IP address and tells you where it believes it is from, based on a lookup algorithm. It then announces for all to see where you are located.
Luckily, it posted the wrong state for me. But some of the IP addresses are coming from out of country, so they may be correct.
Just be careful when you click on live hyperlinks in others' comments, if you are worried about your privacy. I am going to stop using live hyperlinks in my comments so you know the exact address of where I'm trying to send you before you navigate to it.
Fucking trolls...
I agree with you. Nothing is fixed, nothing is better, AND they know it. Just trying to subtly imply that it is safe to order. NOT!
May be safer to post via proxies. It is easy and free.
I believe PTI is in it's death throws and they are trying to get the last juice out of the turnip.
I am a lurker on both forums.
I am so tempted to order on release night and I must say every time I come here to read your posts, it smacks me back to reality.
Just sayin.
Not able to keep up, but has anyone mentioned that the sentiment from the "star" card is song lyrics? Changed just enough not to get sued, but I still thing it's lame. It's from the song "Yellow" by Coldplay.
There you are, Aeryn! I've been wondering where you've been lately...
Yes, the Coldplay reference was brought up both here and on the PTI forum. Someone even posted a link to a legal site. There is speculation as to whehter or not PTI would get in trouble if reported.
Yeah, sorry. I've recently acquired a life. It's strange to say the least, but it's hard to keep up here cos y'all are moving so fast!
While I'd LOVE to see them get sued, I don't think they would. It seems they've changed the three lines enough to avoid the "plagiarism" thing, yes? Just singing it myself there are extra words in there that don't appear in the song.
There is a company called Dunn & Bradstreet that basically keeps credit reports for businesses.
These reports are kept on large businesses, and a business of their size and age [Heskamp Printing, esp.] would most likely have one.
They take info from vendors, bans, secretary of state & SEC filings, etc., and then compile that info to provide a score for the subject companhy.
I'd love to see what PTI's D&B report looks like, and also that of Heskamp Printing. That would tell us a lot about what's going on over there financially.
Aeryn, I think that is the same conclusion everyone else came to...that PTI would probably not be sued since they changed it just enough.
^^^ I thought someone posted awhile back some link to their financial records. I don't know if it was accurate, but they claimed it said the Heskamps made $600K and that there were 6 reported employees.
D&B reports tell you a lot more than annual sales.
They tell you how a company pays other vendors, whether there are (or have ever been) liens on the company, outstanding lawsuits, tax filings, sec filings, etc.
So Donna wants to place a pre-release order, but she is not ordering from the new release out of principle. This is what I mean by starting to lose credibility. Does it really matter if the order is placed before 10pm or after? You are still placing an order, either way. Time to put her on ignore!
Really? If you are that worried about someone figuring out who you are maybe you shouldn't post here. Either you mean what you post here, or you don't. If you mean what you post, then it shouldn't matter if someone figures out who you are or not!!
Let us see what the Ides of March brings to this Little Shop of Horrors.
Wondering if the DT know what it got into yesterday because when it turns out the problems are NOT fixed and this release is as bad or worse than last month, there could be a huge backlash on them. I'm wondering if the true motivation behind yesterday's circling of the wagons was genuine concern or concern for their bottom line.
Agree
Yeah, I'd love to see a D&B on them. Anyone have access? We do at work but I'm not sure I could get one pulled.
I can't imagine that the DT weren't strongly encouraged at the very least to jump on board yesterday. It's all about the push for sales at release time. They've been doing it for the last several months. Pretty obvious ploy, don't ya think?
I don't fault Donna C. I'm placing an order today too to use up reward points. I'll be damned if they deny me those. And then b'bye.
I just tried to access the forum and it isn't working: Got the following message.
SQL error
Too many connections (1040)
Hmmmmmmmm
Now it will be interesting to see if the forum comes back today and if it does, how many threads are "missing".
They didn't put up a picture of the "super stars" stamp set. Interesting... And it's the only thing that *is* interesting. The whole release is yet another skip for me!
I thought about pulling a D&B on them too, DH does that on companies they do work for, but didn't want to fork out the $ to get it. It is not cheap.
Yeah I'm getting that error message on the forum. Was trying to read the Tech Issues post. Seems like a lot NOT working yet! Really the IT guy working 24/7? He's doomed.
I really don't know who is stupid enough to risk ordering. I noticed one woman who I thought was always handslapping, having problems with her 2012 cc... makes you think!
the forum is down. on purpose or are things just totally falling apart?
Not hand-slapping just curious RE: Donna and any others ordering. An order is an order. Period. If you place one, you fall into the "special kind of stupid" category, don't you? I'm confused at how it is okay for you (general, not specific) to order but not for anyone else. And who the hell orders on release day, even if it is prior to the release, and doesn't expect their order to get caught up in that frenzy? You know they don't pack and ship all the outstanding orders before the release happens. That'd make too much sense. I've said for a long time that people who order from this company on release day are crazy and just want to twiddle their thumbs for two weeks waiting on their order. Did that once. Won't ever do it again.
I think the DT was asked/told by Nichole to get in there and take over -- she's hanging them out to dry just like she did her "friend" Jenn.
I'm amazed at how this company is being run into the ground more and more every day.
On the 'ordering info' from Nichole for this release, it mentions the following:
........................
If for some reason you do not receive a shipping notice via the shipping carrier, be sure to check your spam folder before contacting us. Tracking information can be provided via Customer Service if needed.
.........................
But from all the hassles over the past month,that 'tracking information' was NOT provided and CS didn't/couldn't provide it either.
Bit of a mess.
Ahhhh!!! Did you see Nichole's mass email??? They are CLEARING OUT CS EMAILS !!! You have to resubmit in a week!!
05:21- That was what I was trying to point out. An order is an order, whether it is before 10pm or after! I understand wanting to use your points, but it is still an order. I don't understand how placing your order before 10pm is standing up for your principles!
BTW I can access the forum, no problem. I wonder why some of you can't?!
I've missed a few hours on the forum/here - what have I missed? Where's Jen and why are the DT doing her job?
Here are a couple of links for you guys:
This one is kind of fun to play with. Do a "compare" with splitcoaststampers for a baseline.
You'll see a spike in activity for the dec-jan timeframe.... probably more negative than positive. People coming by to check out the train wreck. Page views down. Possibly people are using the main site as a door to NH's blog/forum, too. Stats are tricky - sometimes you have to read between the lines.
http://www.alexa.com/siteinfo/papertreyink.com#
Here's another link with a couple of email addresses and phone #s:
http://who.godaddy.com/whois.aspx?domain=papertreyink.com&prog_id=GoDaddy
Customer Service Update
We would like to sincerely thank each and every one of our customers for their patience and understanding during this difficult transitional period. We realize with the launch of our new website there have been many issues. Please accept our sincerest apologies if you have been affected by these problems, and know that we are working diligently to resolve the remaining issues as quickly as possible.
Due to the number of issues we have experienced, our customer service department has been working tirelessly to respond to every email that has been submitted to customer service. Much to our dismay, they have had difficulty moving through the backlog because of the time we are dedicating to each individual email, making sure each customer is taken care of to the best of our abilities. Because we are concerned that customers with critical issues are not being helped in an acceptable amount of time, we will be clearing out our customer service inbox so that those customers with critical issues can resubmit their email and be taken care of as quickly as possible. This clearing out will help eliminate many emails mentioning issues that have already been resolved due to the hard work put in behind the scenes with the website and allow those with current unresolved issues to the forefront and be better served.
We ask that anyone who has heard back from a customer service representative, to wait one week to resubmit their customer service email as the issue/issues may have already been resolved or will be resolved by the end of this week (3/16/2012).
Who should submit/resubmit an email to customer service:
· A customer with a missing order.
· A customer in need of a shipping refund due to a gift
certificate or template
· A customer who has not received their template.
· A customer who has not received their new gift certificate
code.
· A customer that is missing an item from their order.
· A customer who has received a damaged item.
We respectfully ask customers with the following issues to resubmit their customer service inquiries after April 1st:
· Website/Business suggestions
· Stock questions - We will be sending updates via email on
popular out of stock items.
· Non-critical account issues
As the March release quickly approaches, we would like to share with you the following issues that have now been resolved:
· You will no longer incur shipping charges for Gift Certificates
or downloads.
· The list of states has been updated, making it easier at
checkout.
· When you log into your account, you are now able to see the
tracking numbers for your orders that have shipped.
· All 5% Discounts have been refunded.
· All Gift Certificate requests have been completed.
Again, we are so thankful for everyone's patience. We know it has been difficult, but we are committed to making your shopping experience a great one. As with all good things, it takes time to work through the small bumps in the road. Thank you again for your continued, unwavering support.
05:28 thanks for the clarification. :)
OMFG on "clearing out" CS emails. That is seriously whack. Just got that email. Seriously whack. They do want to piss off every single customer they have, don't they?
Can also get to the forum.
What wonderful communication skills! Exactly when are the emails being cleared so I know when to resubmit. Wouldn't want my resubmission to be cleared. This is just nuts! Feel sorry for any newbies who wonder in.
OMG....I can't believe they are just deleting all the CS emails because IT'S TOO HARD. Email us back in a week if you still have a problem. WTF??????????????????????????????????????????????????????????????????????
Oh I'm getting my popcorn now...
I wonder if they are using the same program that dumps the carts. Mwahahahahahahahahaha
When Dawn first came onto the forum yesterday she said that the dt had been ASKED to help out. They didn't do it out of the goodness of their heart.
Nevermind, I can't find where Dawn actually said that they were asked unless it's been edited.
Is Nichole and the DTs taking over this release so that all goes well for customers and making things right or is this just a stunt to make customers believe "we care" and so "buy from us"?
I read that too - that they were asked to come on the forum.
Glad the email was posted on SCS... yeah, suckers - let's jump right back on that merrygoround.
Oh and by the way... no anniversary set? no prize? Tough shit.
Friggin' write to them on April Fool's Day and the joke's on you.
Psstt.... PTI...
I'm going to help you run your business.
How about I don't order and then you'll have less to deal with?
If at some point they get their shit together and customers are happy, they'll have us to thank: The ones who took our orders out of their fucked up system and lightened the load.
man there is this blog is just going to explode today after that email....standby
^^ sorry i can't spell
just read page 7 & 8 of the anniversary set thread. so sad. I feel so bad for all the people still waiting for their sets - sets they earned.
can i say i have a girl crush on basically everyone who verbalizes their frustrations on that thread?
forum members i {heart}:
skynacho
Karen
Dana
maclarenc
makalah (for the 'dingo ate my stamp set' comment)
and I'm sure there are others but those are all I can remember at this time.
Bringing in DTs will not make me change my mind. I will not buy till they make the changes. Being an international, I want other shipping options. I loaded my cart with all the fusion Flower sets and dies. Thats 12 $5 sets and 12 $3 dies. Total of $96 and my shipping cost is $40.14!!!! WTF! Can't these $5 sets and dies be put in an padded envelope and sent? Sorry there are better companies. Kim from Paper smooches sent me 7 sets in an envelope for $6 postage! And the package came in 10 days :) She also emailed me that on a set is in backorder and will send it when the order arrives separately (free postage to international Hello!) and also apologised for the delay. If small companies can do that why cannot PTI provide shipping options for internationals?????????
So no more of my money goes to PTI, until they sort all the isses out :)
Link to SCS please?
Wow. Just wow...
Well, I guess that's one way to catch up on CS emails before the flood of new ones from tonight's release. Just delete 'em.
Reminds me of cleaning my room when I was a kid. Just stuff all the crap under the bed. There! Room's clean!
06:21 said "Reminds me of cleaning my room when I was a kid. Just stuff all the crap under the bed. There! Room's clean!"
LMAO.
I just don't understand why they can't use filters to filter the damn emails already in their inbox so they can get everyone with the same problem in a group, deal with it and move to the next one. Which is how I get one of my kids to clean her room. Missing orders and refunds need to be taken care of now. WTF is Dave going to do today with no emails to deal with? Sit on his hands?
AHhh, what a craptastic way of dealing with a backlog situation. From the people that brought you the "send a SASE envelope" fiasco. They really can't do anything right.
Their "IT guy" probably deleted them by accident while trying to do something and they had to come up with a "good" reason. Idiots!
how bizarre....
Who makes the decisions at PTI because none of them seem to fix another.....just create more anger and more problems.
I really shouldn't be surprised any more but I still continue to be.
http://www.splitcoaststampers.com/forums/general-stamping-talk-f17/frustrated-pti-t547056-4.html#post19273342
The last couple of posters tell it like it is
Sure I will send another e-mail!! I thought I was going to have a busy day at work today... but I told my patients... there are too many of you, everyone go home and if you are really in need of help come back tomorrow. But the people who don't need that much, you can wait til next week!
Are we on candid camera? Seriously...
Oh good idea 6:41!
I'm going to tell my boss that I'm going to dump all the projects I have unfinished right now. He can get back to me next week about the ones that he really needs me to do.
Hey, my day just got a lot easier!
Hey TROLLS,
Step the fuck off and vacate this space. IMMEDIATELY. We don't want you here, especially during today's train wreck. Go somewhere else and be ignorantly blissful. I promise you'll feel right as rain there.
And if this makes you feel unloved...well, only you have the power to make yourself "feel" anything so that is your problem.
Now GO AWAY!
What I just posted on SCS:
I am completely aghast at the stupidity of the people who make the customer service decisions at PTI.
After putting out an SOS to their design team yesterday and getting "all hands on deck" to deal with the plethora of complaints on the forums, there was a glimmer of hope that maybe this ship could be saved from sinking.
By deleting the customer's e-mails, some of whom have been waiting for a MONTH for resolution, PTI has essentially hit the proverbial iceberg.
To the DT: get off the boat, now. YOU are what we love about PTI, and we will still love you if you choose to leave. In fact, we may even have MORE respect for you.
To Nichole: You are an artistic genius and the reason why I started buying from PTI. I will go on the record as saying that your release posts this month were less than inspired. I am not surprised, because if I were in your shoes I would have a very difficult time being creative. If there is any way that you can save yourself from this mess, please do so.
To the owners of PTI: (and yes, I know Nichole is one of the partners in the company) I will continue to spread the word about your shoddy service and complete lack of respect for your customers. Perhaps my voice isn't enough, but I know that there are many others who will join me.
To the customers who STILL support PTI: Order at your own risk and please, do not come crying to the forums or elsewhere when you are stuck in the customer service quagmire. You have been warned, and you chose to ignore it.
To anyone with outstanding GCS or reward points: CASH OUT NOW! This ship is sinking.
PTI's "Customer Service Update", for those who don't subscribe to their newsletter. I have taken the liberty to bold all the interesting parts.
Part 1-
We would like to sincerely thank each and every one of our customers for their patience and understanding during this difficult transitional period. We realize with the launch of our new website there have been many issues. Please accept our sincerest apologies if you have been affected by these problems, and know that we are working diligently to resolve the remaining issues as quickly as possible.
Part 2 -
Due to the number of issues we have experienced, our customer service department has been working tirelessly to respond to every email that has been submitted to customer service. Much to our dismay, they have had difficulty moving through the backlog because of the time we are dedicating to each individual email, making sure each customer is taken care of to the best of our abilities. Because we are concerned that customers with critical issues are not being helped in an acceptable amount of time, we will be clearing out our customer service inbox so that those customers with critical issues can resubmit their email and be taken care of as quickly as possible. This clearing out will help eliminate many emails mentioning issues that have already been resolved due to the hard work put in behind the scenes with the website and allow those with current unresolved issues to the forefront and be better served.
^^ ITA
but with or without the trolls, this place is going to be awesome today. i will make sure to check in often and see the mushroom cloud.
i shouldn't be too busy with my work load to visit here today...i just deleted all the work in my queue.
i figure if the customers start screaming that they don't have a computer connection, i'll simply respond to the biggest whiners first. seems that philosophy is working well for pti. less stress for me.
Part 3 -
We ask that anyone who has heard back from a customer service representative, to wait one week to resubmit their customer service email as the issue/issues may have already been resolved or will be resolved by the end of this week (3/16/2012).
Who should submit/resubmit an email to customer service:
· A customer with a missing order.
· A customer in need of a shipping refund due to a gift
certificate or template
· A customer who has not received their template.
· A customer who has not received their new gift certificate
code.
· A customer that is missing an item from their order.
· A customer who has received a damaged item.
what's happened to Jen?
1. quit?
2. sacked?
3. stress leave?
Part 4 -
We respectfully ask customers with the following issues to resubmit their customer service inquiries after April 1st:
· Website/Business suggestions
· Stock questions - We will be sending updates via email on
popular out of stock items.
· Non-critical account issues
As the March release quickly approaches, we would like to share with you the following issues that have now been resolved:
· You will no longer incur shipping charges for Gift Certificates
or downloads.
· The list of states has been updated, making it easier at
checkout.
· When you log into your account, you are now able to see the
tracking numbers for your orders that have shipped.
· All 5% Discounts have been refunded.
· All Gift Certificate requests have been completed.
sloppy wet kisses to OMG!
1- Anyone who doesn't use up their points soon will lose them when the business goes poof, so why rail on those using them up?
2-If I get overwhelmed at work, from now on I am dropping all reports in the garbage, emptying my phone messages, clearing the computer and then people can just contact me again IF their problems are really problems. Not just pretend problems.
3-I will go full speed ahead with all future plans even though my backlog at work is crazy and it is likely the future plans will turn out a mess.
FINAL Part -
Again, we are so thankful for everyone's patience. We know it has been difficult, but we are committed to making your shopping experience a great one. As with all good things, it takes time to work through the small bumps in the road. Thank you again for your continued, unwavering support.
OMG, just saw that CS email from PTI. I have to catch up! I'm getting my popcorn out...
This plane is going down, soon to hit the ground. Use your reward points NOW and get out!
Thank you omathgoddess for saying what we are all thinking!!!
"small bumps in the road".. UNDERSTATEMENT of the year!!!! That one really made me laugh....
Before I read back through all the comments from today, I just have to say this...
Since it is the 15th/Release Day and the CS email is coming out this morning, it is painfully obvious to me what PTI's intentions are...MONEY. Some of you called that out earlier and I was skeptical, but now I fully believe it. With this wording in the CS email: "we are committed to making your shopping experience a great one" - their immediate focus is on customers purchasing. This makes sense since it is Release Day, but they could have worked on these CS issues way before today instead of gearing up for this release. It's obvious where their priorities were.
@ 7;07 d) All of the above :) I guess, Jenn could not handle it and therefore quit (but sacked in reality?)
My suspicion is that Jenn is out on Spring Break. Anyone want to take bets?
And when their email gets full again, as it will almost immediately, they will just delete it all and the problem is gone. Voila! PTI is just fine. Make everything disappear and go on STEALING money from people who will never see their packages, prizes.
Hey, why don't they just delete orders when they get too many and then people can order again??
" Spring Break" New name for stress leave? lol!
I don't know if Jen has little kids or not... schools' spring break (in Northern VA)is the first week of April, so I don't see why she would be out for Spring Break.
My feeling is that she couldn't take it anymore and either had a breakdown or quit.
I imagine Jenn is in a psych ward right now with glazed over eyes. Poor woman. They dumped it all on her. They have no morals, no ethics and no SENSE!
I wouldn't speculate on Jenn not being there any more - there could be a million reasons that have nothing to do with PTI. No.. not a unicorn, just sayin'. Heck that's how I fall behind here - life happens.
And I get everyone saying use those reward points but I'm staying far away from that black hole of a website and won't even bother.
LOVE this!!!
http://damasklove.blogspot.com/2012/03/diy-card-base-ics-die.html
I would like to cash out my points but the only items that I want are OOS! LOL!
There are items that I want to order (to use up my points) but even though they have been restocked according to Nichole's blog, they are still showing up as unavailable on the website. Right hand, meet left hand.
Damask Love - LOVE ! Those are great examples of NOT needing Papertrey!
Anyone notice how small the $15 sets are and that there is now an $18 set. They are going to start raising prices during a crisis. That tells you where the problem is. MONEY!
I cannot believe that DAD set is $24!!! Good grief.
Well that was easy. They won't be restocked until tonight. That makes the choice easy. I am not going to order during release just to use up my points.
Wow.
Search "Think Big Favorite" --> 0 results
Search "Think Big Favorites" --> 26 results
Yep. Seems like they've got everything all fixed. o_O
I can't see how the unicorns will be able to defend this one.
Please somebody post the link to the BP oil spill on that thread!
http://www.youtube.com/watch?v=2AAa0gd7ClM&ob=av3e
I can't do it because I am a known shit disturber.
I have a feeling they shut down the rewards yesterday and are not restocking OOS items until tonight to force people to order at release (and maybe pick up items they were not going to get). Many people had mentioned ordering before release to cash out their rewards and PTI can't have that kind of thing happening.
admin (Rick) is now online at the PTI forum. I wonder if he is there getting ready to delete threads that cross the line?
Filled out an order last night just to see if they were telling the truth that cart dumping was fixed. Guess what? You will NEVER guess. My cart is empty this morning. Must be my imagination, or my fault. They dump the carts like they dump your email.
My cart was empty this morning too.
Today shall be known as the day the shit hits the PTI fan and burns up it's motor.
I just posted this, but it will probably be deleted:
****************
Why not use the website for updates like this, so that all customers can read it?
*********************
Because that would mean letting new customers know about the problems that PTI is experiencing right now. PTI's first priority is their bottom line, and not customer service.
It seems to me that PTI has known for at least a few days that they were deleting ALL customer emails. If I had to guess, Jenn's absence coinciding with the deletion of all customer service emails is no coincidence.
In trying to think about this from Jenn perspective, I think PTI's latest move would have sent me over the edge - especially since Jenn would be taking all of the heat from yet another poor business decision. So even though I don't defend her snippy responses on the forum, I can't even imagine how brazen the PTI owners would have had to been to make t this "delete all the emails" decision and let Jenn take the heat.
I am certain that design teams appearance on the forum only hours ahead of this announcement is no fluke either.
An International here and past my bed time.
But hard to look away from PTI's crash.
Can imagine this smack blog is going to explode tonight (or today for you).
Will check back in my morning!.
Perhaps the DT having some hands on time with the business side of PTI rather than the creative side will have some impact on their impressions of PTI .
It makes me wonder about other popular designers who have left PTI for seemingly no reason. Perhaps they had problems with the business side of PTI too.
JULIE-YOU HAVE TO PUT THE CS UPDATE ON THE MAIN WEBSITE
Post a reply
1 post • Page 1 of 1
JULIE-YOU HAVE TO PUT THE CS UPDATE ON THE MAIN WEBSITE
Postby barbara32ca » Thu Mar 15, 2012 2:38 am
Sorry to shout but you really, really need to let ALL CUSTOMERS know (not just forum members and newsletter subscribers) what is going on behind the scenes if you really and truly care about customers.
You may not have time to read the 2 pages of utter disbelief at the newsletter so I am addressing this in a separate thread.
Julie, Jenn, Dave, Nichole, dt members, please pass this along in case Julie doesn't read here.
Thank you,
Barbara
barbara32ca
Posts: 268
Joined: Wed Feb 13, 2008 7:14 pm
Top
Post a reply
1 post • Page 1 of 1
Return to Stamping Tal
WOW. I wonder if anyone at PTI will answer that post ?!?!?
Dawn's response to ppl waiting on their Dec & Jan prize packages:
"by dawnsing » Thu Mar 15, 2012 3:57 am
I've gotten word that all of the Dec. and Jan. prize packages were sent out some time ago. Feb. prizes are to be sent out some time next week. Prizes are always supposed to be sent out within 4-6 weeks."
================================
Funny how many packages VANISH into the abyss when they leave the PTI warehouse.
Whoa - Becky Oehlers is making her feelings known about the email deletion on Facebook (on her personal page), along with some veiled hints at the problems that caused her to leave!
DO share! I'm not a friend of Becky's.
Well shoot. She must only be sharing w/her friends. Her page is public, but not those posts. Bummer. What'd she say?
p.s., Before you say she intended it to be private... ummm, she has over 1,000 friends, I don't think she did.
Part 1
Sorry for any formatting problems. Cut and paste from FB:
Becky Show Oehlers
Our customer service is understaffed, but we want to make sure you go out of your way, (yet again) to re-send your requests to us. Do you need that in an envelope? I knew when it was a good time to move on. Do you?
Like · · 3 hours ago near Philadelphia, PA ·
Julie Faulkner Masse, Lisa McClelland Hetrick and 3 others like this.
Kimberly Eagle I have to admit it was the strangest communication ...
3 hours ago · Like
Becky Show Oehlers Here, let me put you off even more... When will people wake up?
3 hours ago · Like · 1
Kimberly Eagle Plus the fact .. this is $$ .. it is not "I think your site would look better in pink".
3 hours ago · Like
Kelly Casey Pitzlin Beck, what are you talking about? if you want to PM me, go right ahead! I think I know, but don't want to call it out here!
2 hours ago · Like
Julie Faulkner Masse So sad really!
2 hours ago · Like · 1
Becky Show Oehlers I am THE industry giant. Obey my every command. If you don't, you are not worthy...
2 hours ago · Like · 1
Kate Freeman Baldwin I didn't get that but I have one guess.
2 hours ago · Like
Kelly Casey Pitzlin Me too Kate!!!!
2 hours ago · Like
Becky Show Oehlers Your guess is correct. E-mail blast which could be read as, our customers are so co-dependent, we can make them do or think anything we want. Apparently, I have had this all bottled up. Well, I think it is completely asinine at this point. I'm glad I woke up long ago.
2 hours ago · Unlike · 4
Antoinette Seminario-Skinner It has changed so much...it is all so disappointing! I have to admit, I was flabbergasted when I read the e-mail, but not sure why I was surprised.
2 hours ago · Like
Kate Freeman Baldwin I didn't get it! I guess I've been removed from the distro list! No surprising!! HAHA.
2 hours ago · Like · 1
Becky Show Oehlers I'm proud of myself for making the decision to leave. I like integrity.
2 hours ago · Unlike · 4
Antoinette Seminario-Skinner Kate I just sent you the email...
2 hours ago · Like · 1
Becky Show Oehlers @Kate- That isn't controlling at all, is it?
2 hours ago · Like
Part 2. Cut and paste from Facebook:
Antoinette Seminario-Skinner Well Becky, I did "meet " you through their site!!! And so many others...they did open up a world for me that I was not aware of (I found their site, found blogs, which led to more blogs, etc) so there's a plus!! And right now you're saying things that I was thinking but didn't say out loud...
2 hours ago · Like
Antoinette Seminario-Skinner hahaha, not that I am "anybody" in the industry, but still. I spent A LOT of money so I could have a variety of things. If I can't have better service than that...well...it's like when you see a REALLY hot guy...who's not nice...well, he loses his appeal, right? (Weird comparison, I know!! lol)
2 hours ago · Like · 1
Denine Gorniak I'm intrigued! What's going on? What site? I got a weird email from Scrapblog and Mixbook yesterday, all the scapblog stuff is going away and I probably won't get my credits or money back from them either.
2 hours ago · Like
Becky Show Oehlers That is a good comparisson, actually. I am not saying that there weren't positives, but the truth started making its way to the surface pretty quickly. I have made some really amazing friends. Truly. For that I am most grateful. At some point you just can't live in fear and be able to speak your mind. You know, because you have one and you can think for yourself.
2 hours ago · Like · 4
Korin Sutherland oye :/
2 hours ago · Like
Becky Show Oehlers OK. Moving on. I have finally said my peace. Truly sad.
2 hours ago · Like · 3
Deena Hopkins Every time I think it can't get worse, something else happens.
2 hours ago · Like
Michele Derbyshire Hetland I do have to say I was shocked to read that.
2 hours ago · Like
Joan Bardee i'm so puzzled and confused. is someone ill over there? I mean how did it all come to this?
2 hours ago · Like · 2
Kimberly Eagle Oh Becky .. I have never met ya .. but I sure do like ya. You are one classy lady. Able to speak your mind without mentioning the company itself. I have much respect for you my dear.
2 hours ago · Like · 2
Nicole Cooke wow.
2 hours ago · Like
Niki Estes I didn't get the email either. (I must have been removed, too, Kate! Actually, I think I unsubscribed when I left.) Becky, I really don't get why people keep buying and putting up with it either. And the excuses people make. I read online somewhere that someone "knew for a fact" that I was kicked off the team. Heaven forbid a designer can feel that a company treats their customers so poorly that they don't want to be associated with them in any way. I really wonder how long it will take people to wake up. There are so many wonder stamp company owners out there that deserve our support and business.
11 minutes ago · Like
Becky Show Oehlers I think people may think I was kicked off, too?!? Um, NO, and obviously I saw lot of writing on th wall before anyone else did, so I completely know where you are coming from. Hey world, we weren't kicked off of anything. I agree, so many amazing people behind some amazing companies. You may grieve for a week, but you will get over it once you see how many great things are out there!
5 minutes ago · Like
Thank you anonymous facebook sharer!
My respect for Becky and Niki has gone up tenfold.
Thousands of people will be using up their reward points tonight!
OMG THE BEST WAY TO DESCRIBE PTI, EVER. (from a friend of Becky's in her FB comments)
"...it's like when you see a REALLY hot guy...who's not nice..."
Standing ovation for Antoinette.
Thanks for that Facebook post....truly sad that it had to go down this way.... I knew PTI was going down, I just never could imagine the huge flames I am seeing today!!!
Nice to hear from Niki, too! I heart that girl. I mean I did before, but now even more. :)
Thanks FB sharer!
I hope that Niki didn't leave WMS for similar reasons:( That'd be a real bummer.
Re: JULIE-YOU HAVE TO PUT THE CS UPDATE ON THE MAIN WEBSITE
Postby dawnsing » Thu Mar 15, 2012 3:24 am
In order to place an order at Papertrey, you have to provide an email address. I've gotten word that every customer that's ever placed an order, was sent the CS update email this morning. I've also been told that every person that still had an outstanding email waiting at Customer Service, was also sent the same CS update email this morning.
Your request has been passed along, however there shouldn't be a need to post the update on the website if every single one of Papertrey's existing customers was notified directly in their inbox this morning. HTH! :)
@ 9:20...
She did not. Totally different circumstances.
"Your request has been passed along, however there shouldn't be a need to post the update on the website if every single one of Papertrey's existing customers was notified directly in their inbox this morning. HTH! :) "
Hmm. So you CAN send out an automated mass email based on your database? And yet you had two people full time for a month sending out "automated" we'll-get-to-you-eventually emails? Sheesh.
Well clearly that "word" that Dawn got was a lie... or just plain wrong.
As evidenced by the FB thread that was just posted. 2 ppl in that thread alone said they didn't get it and didn't know why.
One of which was on their freakin DT.
I can't believe ANYONE is playing along with Dawn's "Fun Question of the Day" as if the PTI world isn't exploding in everyone's faces today. Seriously???
Will someone post this link for this poor girl?
http://forum.papertreyink.com/forum/viewtopic.php?f=7&t=33318
LINK ---> http://nicholeheady.typepad.com/capture_the_moment/2012/01/introducing-mat-stack-5-collection.html
She wants to see the limitless layers oval die collection. I don't post on the forum b/c... yea.
So what are the PTI sheeple on Ted's forum saying about this? They cannot be defending PTI's actions???
Dawn's fun question of the day... dressed up so nicely... is just a way for her to get some ideas for Raspberry Suite's next release. Hahahaha!
Nice try, peachy poo.
Part 3 from Becky's FB post. Another former DT member speaks:
Kimberly Eagle I feel foolish.
37 minutes ago · Like
Becky Show Oehlers Joan Bardee- ill with greed.
36 minutes ago · Like
Becky Show Oehlers Don't feel fololish, Kimberly. You didn't see what was behind it all. I feel bad for everyone effected who has to deal with this aftermath on a daily basis.
34 minutes ago · Like
Kelly Casey Pitzlin
I stand behind Becky and Nikki. I have not made a single purchase after MANY poor customer experiences, and learning a bit more of the "realness", or lack thereof, on the business front. My title for my job is Customer Experience Program ...See More
23 minutes ago · Like
Chris Ewy Simon Thank you for speaking out, Becky. It's about time that people see that the emperor has no clothes!
17 minutes ago · Like · 1
Geny Cassady
I love ya Beck...not only for standing up for what you believe in now but also a few years ago when I "left" the team too! That's right people, I was asked to leave by the head honcho, because of the lack of popularity of my blog supposedly. Sad at the time, better off now. At any rate, if Niki or Becky were kicked off any team it would actually make me lose respect even more. Both are awesome!!! Working for free is what being on a DT is...another version of greed in my opinion. Anyhow, there is no excuse for poor customer service, at least no good excuse. Big beautiful house on the hill or hire more customer service associates...hmmm, priorities! Okay, rant over, really it's stamping and it's supposed to be fun right?!
a few seconds ago · Like
WOW!!!
So did the forum just get shut down??
forum's down
I get this when I try to go the forum:
SQL ERROR [ mysql4 ]
Too many connections [1040]
An sql error occurred while fetching this page. Please contact an administrator if this problem persists.
Looks like it did.
Time to shut down the forum so that we can delete the bad comments and let Dawn and company think up some more sunshiny questions to mask the stink!
So is the forum a critical issue or do I need to wait a week to send an email about the forum :)
Anonymous said...
So look...the trolls are resorting to more clever and sneaky measures. I know most of you do not care, but some of you are anonymous for a reason.
In the prior post, a veiled troll posted a link to a blog where they track where you are located. On the sidebar it tracks your IP address and tells you where it believes it is from, based on a lookup algorithm. It then announces for all to see where you are located.
Luckily, it posted the wrong state for me. But some of the IP addresses are coming from out of country, so they may be correct.
Just be careful when you click on live hyperlinks in others' comments, if you are worried about your privacy. I am going to stop using live hyperlinks in my comments so you know the exact address of where I'm trying to send you before you navigate to it.
***********************************
Isn't CKNutti a mormon? I have a lot of Mormon friends. And they would NEVER stoop that low. And they aren't as judgmental as she is. She needs to spend more time reading the book of Mormon and less time on the computer.
Interesting that the letter is on Nichole's blog.
crash and burn!!! Old DT members coming out with their say - AWESOME!
Love the comment about the house on the hill.....
It's all finally starting to catch up with you you greedy bitches, and rightly so!
Maybe the forum got shut down so all the posts can be deleted -
Then we can start afresh.
Anonymous said...
Interesting that the letter is on Nichole's blog.
15 March 2012 09:49
=====================
Smart move... wonder who came up with that one.
The forum has been up and down a few times. I don't think it's actually been shut down (YET). Just too many people online rubbernecking at the crash.
I have the plea to Julie open so I will save it.
Wow, love the Fb comments from former DT....keep those coming!!!
So I stupidly ordered last month and used gift certificates. Like so many others, I still haven't gotten a refund, and my emails to customer service have gone unanswered for weeks. Yesterday I PMed one of the DT members and she has been responding to my issue and at least seems like she is trying to help. She's at least listened to my issue and responded like she cares, which is way more than Jenn or Dave did. She also told me that I am "on the list" of people who got their credit cards refunded yesterday. So I will wait a few more days to see if it goes through.
Anyway, just wanted to share - I am actually really glad the DT is helping out and have FINALLY felt "listened to".
Also, anyone else who is having a problem - PM A DT MEMBER!!! It might help!!!
Forum probably went down so they can 'update' the site (kind of like cart dumping) in order to delete all threads! Please post back in a week if your issue hasn't been addressed! ;)
it's back up
Complete with an update from Nichole.
Remember the days when PTI cared about the customer.
http://nicholeheady.typepad.com/capture_the_moment/2008/01/when-julie-jane.html
The update from Nichole has been there all morning. I can't tell what time it was posted though because my forum clock is all screwed up.
I honestly am speechless - just draw dropping to read these comments from the former designers. I'm so glad that they are now speaking - would love to hear from more of them.
WOWZA!
Wonder if there will be any customers to buy up anything or have they all been 'deleted' too?!
Where are you seeing the comments from former DT please? Do you have a link?
On the bright side, there shouldn't be any problem with sell-outs tonight...
10:20 (#1) - look up in this thread - there are several posts cut and pasted from Becky Oehlers's Facebook page.
I posted on the Update thread and then went to log back in but I'm getting a "your username is not recognized"... I tried several times! Have I been deleted??
Thank you 10:21. My head is spinning. lol
Have I been banned from the PTI forum or is the forum down? I was logged in earlier. I just went back there and it made me re-login and then I got this:
You have specified an incorrect username. Please check your username and try again. If you continue to have problems please contact the Board Administrator.
I had to log back in, but didn't have any problems. Guess I haven't been bad enough on the forums!
http://insteadoflaundry.blogspot.com/search?updated-max=2012-01-24T22:40:00-05:00&max-results=7
Scroll to the bottom to see Cknutti with Jenn... That was the photo that I posted last night, but it didn't link as I thought it would, so now I tell you to scroll down. Sorry for the confusion.
Those worthless bitches banned me from the forum.
10:35 I would start talking on SCS and 2Peas if I were you.
Good for you Becky, Niki and Geny!
Let me just say that all design teams have the cool kids and if you aren't a part of it, your days can be numbered.
had to log back in, but didn't have any problems. Guess I haven't been bad enough on the forums!
15 March 2012 10:32
----------------
Me too
Scratch that! I;ve been banned too!
I didn't even say anything that bad!!! Where are my Frist Amendment rights?:)
I had to log back in but can still see everything.
I had to log back in too.
I love Becky's post...and this is probably a dumb question but who is she? I have only been following PTI for a couple of years.
Same here... this is why I lurk over there. :) I can still see everything.
Like Michelle Philippi going off on PTI again. Love that girl.
Damn, I am getting NO work done today, I can't tear myself away from this cluster*&!#.
I had to log back in too. But I haven't been banned. Course I haven't actually posted anything since September either...
Becky O was on their DT (snr member, I believe???), and she even designed stamps for them before chunking the deuces.
10:45 LOL, I'm not getting anything done either! I'm sure my boss will understand...
Is it too soon to say wow. just. wow!
What we have here is a classic three pronged attack. 1. Send in bright and cheery DT members to subdue and placate the masses 2. Sweep all CS emails under the rug and act like it is all better now
3. Rid forum of all troublesome hags who dare to mention unresloved issues related to 2.
Presto!!!! All fixed.
I had to create a new user name. Guess I just can't post anything...yet!
Keep trying to log in. No dice. I have completely been banned.
I am still banned.... this will be my only source of information on PTI. Can you all keep me in the loop re: when will e-mails be deleted, when should we resend e-mails, etc?
I ordered last night using two gift codes, one was applied and one wasn't. Just checked my bank account and I was charged the total minus one gift card not both. Crap, I'm kind of freaking out now b/c now I have no method of communication w/ PTI and they owe me $50!!
I ordered last night to use my gift codes before the company imploded... guess I should have acted sooner!
Thanks all!!
@10:57 - Just create a new account. I'm back on the forum but I cannot post.
I see no good coming of this. The three amigos were too stubborn to understand how to actually build this business and now I think it's too late for them. Not enough putting money into cs and too much tied up in inventory that will never move.
Probably can't afford to buy each other out, so. Will sell off remaining stock and call it quits. Someone will buy up the designs and sell them as digital downloads for $0.25 while the headys go into foreclosure on the house that stamps built. That polymer stamp material sure isn't very sturdy!
What a shame
I still think there are the faithful that will still purchase. They just blame a handful for being bitches but see no wrong with PTI's actions.
After banning my ass from the forum, I can't see ordering from them again EVER. I will need to start the transition to another paper company. That being said, I DO have rewards shit to use. Are those usable now?
Good GRIEF I almost had a panic attack FOR PTI after reading this thread.
http://forum.papertreyink.com/forum/viewtopic.php?f=7&t=33207&start=50
Y'all are going to have to cut and past from the forum for those of us that have been banned!!
I am back in. They did ban me. I can see that all my posts are gone.
May I suggest to check your rewards points and use them if you have them (or take a screen shot). I just checked mine. I had a few dollars before and now they are at ZERO... They disappeared.
Crap, I'm kind of freaking out now b/c now I have no method of communication w/ PTI and they owe me $50!!
^^^^^^^^^^^^^^^^^^^^^
There's always Nichole's phone number.
Interesting that Barbara wasn't banned. She just posted.
Barbara just teeters on the line of making it personal. I admire a lot of what she is able to say without coming across as bitchy.
dang it! I'm late to the party. How many shots am I supposed to take in the PTI Release Party Drinking Game? Oh wait, "The Party Starts Here" thread only has 7 posts?!? Where are the loyalists?
I am surprised that Barbara wasn't banned too. I like her. Don't know her but I always thought she looked cute and nice in her avatar. And I love that she's speaking out. But why did I get banned and not her? Oh these people. These fucking people!
Maybe they are only banning people that they owe money, sets and prizes too?? Interesting.
I bet that's it! They are only banning people with real issues! LOL!
They don't owe me anything. They just banned me for calling their asses out.
My rewards are still there. A lady at work wants to order with me. So I'll place my last order and be done with them. I have enough to last a good while. Oh how I hate you, Nichole Heady.
Loving Joan B's new avatar...
And I really want to know who's been banned. Any chance you'll out yourselves here at least once?
You can tell who been banned by looking at their old posts. Mine show my user name but no avatar and not post count information.
http://forum.papertreyink.com/forum/viewtopic.php?f=16&t=33112
See anyone quoted whose post isn't there anymore?
Okay, so Michelle P. and Ami for sure. (Ami posted on SCS that she had been banned.)
:-(
For the heffas who got banned:
(no responses yet, just 40+ views.
===========================
Now I am REALLY getting angry....
by donebyme » Thu Mar 15, 2012 6:37 am
As stated in the CS memo on Nichole's blog:
You will no longer incur shipping charges for Gift Certificates or downloads.
•The list of states has been updated, making it easier at checkout.
•When you log into your account, you are now able to see the tracking numbers for your orders that have shipped.
•All 5% Discounts have been refunded. •All Gift Certificate requests have been completed.
As the March release quickly approaches, we would like to share with you the following issues that have now been resolved:
AS OF TODAY, 3/15/12 @ 2:31PM EST, I HAVE NOT RECEIVED MY 5% DISCOUNT REFUND. So, don't be saying ALL have been refunded!!!!!!!!!!!!!!
I also did not receive the reported CS email either.....
dbm
My blog: www.totallydonebyme.wordpress.com
I'm still there! :P
Anonymous said...
You can tell who been banned by looking at their old posts. Mine show my user name but no avatar and not post count information.
15 March 2012 11:34
^^^^^^^^^^^^^^^^^^
When you get banned do you get a pink slip like you do on some other sites, explaining why you are banned and if it is temporary or permanent? btw, I think I know the answer to this already. :)
Oh, and wonderful isn't it, how quickly they are fixing issues with their forum by banning hags yet they are incapable of fixing anniversary set issues from over a year ago.
The thread "A serious question for Papertrey" is so confusing... a whole bunch of posts have been deleted and it looks like I am the original poster.
Interesting to look through it because some of the missing posts are quoted by others.
Looks like MissyC bit the dust, too.
http://forum.papertreyink.com/forum/viewtopic.php?f=7&t=32466&start=0
Someone who's more articulate, calm, and creative than me needs to work some magic over on SCS on that Frustrated With PTI thread. I wish I had the skills.
math goddess we noticed at the same time, lol. sorry for the duplicate post.
Nancy seems to be missing.
I find it iteresting that my posts still show up but I'm banned and some other posts are deleted. Wonder if there are levels of being banned?
I did not get any notification from PTI about being banned.
Post a Comment