PTI Smack III -. Almost A Papertrey Ink Review Forum

PTI stands for Papertrey Ink. This is a collective smack blog and Papertrey Ink review page. Papertrey Ink's continuously poor customer service has lead to a page dedicated to discussion of this stamp company and recommendations for alternative stamp companies. Minimal censorship here- I prefer to leave it up to posters' discretion. The opinions posted on this blog belong to our visitors and we are not paid for our honest reviews ;)

Tuesday 13 March 2012

And here..

Falalala scheduled post!

BUT EARLY!!

Some fun.

Naked Ink said...
Question for all of you smackers:

If the "other" blogs/forums are "Rainbows and Unicorns" what are we? I would like to put a label on it...

13 March 2012 20:08

and

Anonymous said…

20:08- How about vitriol and venom? Lol

13 March 2012 20:15

I like it LOLOL. Best Ordering Advice for PTI:

Anonymous said...

Release night ordering tips...

for those who are a "special kind of stupid" who want to forge ahead with an order on the 15th, follow these simple tips for maximum satisfaction:

1) remember to write down EXACTLY what you want - since it is nearly impossible to use the search feature without knowing the exact PTI name of what you are looking for,
2) throw items into your cart QUICKLY - you need to beat the every 30 second system updates that are being blamed as the cause for dumping carts, and
3) remember to indicate you are from another country (preferably a third world nation) before indicating you are from the US. Otherwise you will not be able to enter your state information.

If these steps don't work, pour yourself a stiff drink and go spend your money at one of the REPUTABLE companies listed on this blog.

Happy ordering!

13 March 2012 16:59

196 comments:

Anonymous said...: I was browsing the forum and read one of cknutti's post and clicked on her blog's link... I think she should spend more time crafting than on the forum... her cards are u-g-l-y; 13 March 2012 at 20:35
PTI Smack III said...: 20:35

Thanks for the warning now I know not to look :) But OH I AM SO MORBIDLY CURIOUS.; 13 March 2012 at 20:54
Anonymous said...: the sheeple at Ted's forum are warning him that a few of us smackers are secretly joining his forum to gather intel. yet, they are obviously reading here to gather intel for his forum/PTI's forum/.

there's a word for that.; 13 March 2012 at 21:03
Anonymous said...: I know some of you don't care for Ted, but I'm going to give him props for his post:

The thing is, folks... I welcome anybody who wants to join the Ning group. If there are "smack bloggers" (and to be honest, I've never even VISITED the blog, let alone know what the URL is...lol) and they want to join the Ning group... please...come on over. We'd love to have you.
...
(And please...no more PMs here to me about the smack blog...because really... in my life... whether or not somebody is discussing how to best infiltrate a crafting community I started... well, that's SUCH a low priority.)

Smack away, but I think his post shows a hint of integrity! (some snarkiness as well...but also integrity); 13 March 2012 at 21:09
Kitty said...: This comment has been removed by the author.; 13 March 2012 at 21:12
Kitty said...: But... I don't want to join Ted's forum :/; 13 March 2012 at 21:13
Cheeky Monkey said...: Seriously why do the sheeple care...gathering intel. Whatever. They have their new Ted sponsored forum. They can sit on their rainbow swings, singing the praises of PTI, and compare wallet sizes.

I also have to add it delights me to no end that T doesn't have her package. Someone should get on it right away. Sheesh; 13 March 2012 at 21:15
Anonymous said...: "Anonymous said...
Don't go there then. Its not meant for people like you
13 March 2012 20:37"

====================

And yet here you are on the SMACK blog. So... what does that make people like YOU?; 13 March 2012 at 21:18
Cheeky Monkey said...: I agree with 21:09. Good for Ted.; 13 March 2012 at 21:19
Anonymous said...: The "Will the site be fixed by release day" thread still hasn't been answered, and has been pushed to Page 3 on the forum.

Looks like no one is going to answer that before release day (tomorrow??).; 13 March 2012 at 21:31
Anonymous said...: Think I will take a break from reading all the stuff on the forum for a couple of days.

Will come back on/after the 15th to see if the site implodes.; 13 March 2012 at 21:33
Banned in California said...: I received my last order yesterday, one that I made in mid February. (It was the friendship jar stamp set and die). I noticed the TOP die is not included, sneaky little devils, so I made one more order, just for that top and to use up my last 5 points. And it kept telling me to enter the state, but there was no drop box for that, until I accidentally hit the country box, and then the state option appeared. I couldn't believe my eyes :-)
I will enjoy the last order, probably long after I even remembered ordering it. With the new release happening, it will for sure get lost in the PTI soup...
Oh and by the way, count me in :-); 13 March 2012 at 21:40
Naked Ink said...: Stephinka - glad you're back! Are you feeling OK?

LOVE those Memory Box dies...and can't believe you bought that Unicorn stamp set!; 13 March 2012 at 21:44
Kitty said...: Naked Ink:

Hi! I wish I know you... Maybe I do. but hi!!! I'm doing okay! What is wrong with my unicorn!!!! I actually won that set from Lawn Fawn lol. I have even MORE memory box dies that just arrived. Yes... SOMEWHERE ELSE HAS BEEN GETTING MY MONEY!; 13 March 2012 at 22:14
Anonymous said...: What did Cloiseaux post on Ted's forum??; 13 March 2012 at 22:46
Anonymous said...: Well, I just spent nearly $250 across two other companies that would not have gotten my money had PTI's "Fucked up beyond all belief" website been working properly. Fancy not being able to get around to fixing ANYTHING of real value or so it seems since more than a month ago! They say they are making improvements but nothing related to the website as far as I can see. Still unable to cope with CC that expire in 2012. WTF? Carts still dumping, No state, shipping notices with consistancy. I can't even order if I wanted to. WTF? Don't even get me started on sending out prizes that aren't the full "advertized" prize.; 14 March 2012 at 00:44
Kitty said...: 00:44 awesome for you and those other companies! PTI is seriously not worth that effort. So much nicer to spend elsewhere that appreciates my business and I actually get replies to emails when things go wrong and the problems get fixed ASAP and not get thrown around..; 14 March 2012 at 01:14
Anonymous said...: ok i have to say NH has outdone herself this month......with the fuglyist cards I have EVER seen from her. Not one card makes me want to buy anything - or even CASE worthy.
Todays cards are BLAH......has she been hanging out with Beth?; 14 March 2012 at 04:52
Anonymous said...: I liked today's post, it was nice to see an actual technique used - and I like the stars dies.; 14 March 2012 at 05:07
Naked Ink said...: Stephinka - I actually like that unicorn stamp set. It is just so ironic with all of our talk about the Unicorns and Rainbows! :-); 14 March 2012 at 05:30
Anonymous said...: Please don't bring Cloiseaux's posts over here. I am seriously happy that they have their own place.; 14 March 2012 at 05:42
Anonymous said...: This was posted by Ang over at SCS about her $50 refund from last month.

Originally Posted by Angela1 View Post
It's almost 9pm here in California. No refund so far. I will keep you posted. And yes, my original post on PTI entitled "PTI owes me $50 from 2/15 release" was replied to by Jenn that she had sent me a PM. In the PM she asked for my email address and then said "(And you do realize I don't process that, don't you? Your post was a bit pointed.)"
I was a bit taken aback.
It ended with me insisting that if she could not answer as to when the refund would be applied than I would like her to find out or put me in touch with someone that could answer my question. She then replied that I would have it before the release.
I will keep you posted.
Thanks
Ang; 14 March 2012 at 05:52
Anonymous said...: everytime I see a <3 I think it's a penis instead of a heart; 14 March 2012 at 05:53
Cheeky Monkey said...: I have to agree. Kind of a meh release so far. The star strips are cute though. Off to check if memory box has something similar.

Oh good morning, smackers and glad to see you're around Stephinka!; 14 March 2012 at 05:53
Naked Ink said...: I like the fact that dismayed PTI fans are coming out of the woodwork. Each new person that posts their story just goes to show how many customers are being ignored. If it's the same people "complaining" all the time, we'd lose credibility.

I hope Ang gets her refund soon so she can be done with PTI. I can't believe Jenn told her that her post was "pointed". It was an honest post because she's angry!; 14 March 2012 at 05:56
Anonymous said...: Are there really people in the US that still don't have their February release orders?

http://forum.papertreyink.com/forum/viewtopic.php?f=7&t=33012&start=25

Look at page 2 of this thread. Amy is in New York and as of Monday, she didn't have her package. It looks like she is a loyal customer too.; 14 March 2012 at 05:59
Anonymous said...: Ouch......you guys constantly bad mouth the unicorns and obviously that's what is on his forums so dont go there, its not for you; 14 March 2012 at 06:02
Anonymous said...: Best day ever wont it be??; 14 March 2012 at 06:03
Anonymous said...: I honestly think that jenn is guarded and on the defensively from all the personal attacks to her person and character. Since people aren't saying things to her actual face they feel more free to be abrasive. No matter what is said she will be defensively. Why does that shock everyone? At this point nothing she says will be good enough for the drama seekers; 14 March 2012 at 06:11
Anonymous said...: Really........8th grade or high school?; 14 March 2012 at 06:12
Cheeky Monkey said...: 05:53 - LOL. I tthought it was only me. I find that emoticon very confusing. Although I see more testicles than penis. Still, hilarious.; 14 March 2012 at 06:30
Anonymous said...: While I feel sorry for Jenn, she is the face of Papertrey because that's the position that Julie and Nichole have put her in.

People are angry because they don't have their money,stamps, gift cards etc and they keep getting non answers after waiting for over 10 days for an email.

Jenn cannot afford to be bitchy period. If she is representing Papertrey, she HAS to be like sugar to every single customer.

Yes, I feel for Jenn and I don't blame her for the way that she probably feels but she just can't portray that or she is just adding fuel to the wild fire.

Hell hath no fury......; 14 March 2012 at 06:35
Anonymous said...: I wonder if PTI got permission to use those Coldplay lyrics?; 14 March 2012 at 07:06
Anonymous said...: The question that needs to be asked is "What will be different tomorrow for this release than we experienced last release", but Jenn has made it clear to me through emails that I am NOT to ask direct questions to PTI on the forum.; 14 March 2012 at 07:15
Anonymous said...: @ 6:11.... EXACTLY WHY SHE NEEDS TO GET A NEW JOB.

If you can't disconnect yourself from your personal feelings, YES even when the frustrations and attacks are let out on you (which, ummm, that's what happens when you're the communications rep for a company), then you are in the wrong effing line of business.

I'm sorry. I know it may sting a little, but if you can't do your job appropriately, then leave it to someone else who can. And I don't care how much you love your damn boss. Facebook friend them and get the eff out of there. All your attitude does is add fuel to the fire and FURTHER the notions flying around that PTI is compiled of nothing but bitchy women who can't get their shit together.; 14 March 2012 at 07:22
Anonymous said...: Here is a gem from Jenn:

t's almost 9pm here in California. No refund so far. I will keep you posted. And yes, my original post on PTI entitled "PTI owes me $50 from 2/15 release" was replied to by Jenn that she had sent me a PM. In the PM she asked for my email address and then said "(And you do realize I don't process that, don't you? Your post was a bit pointed.)"
I was a bit taken aback.

It ended with me insisting that if she could not answer as to when the refund would be applied than I would like her to find out or put me in touch with someone that could answer my question. She then replied that I would have it before the release.
I will keep you posted.

Thanks
Ang

http://www.splitcoaststampers.com/forums/general-stamping-talk-f17/papertrey-ink-update-gift-certificates-anniversary-sets-t550054.html; 14 March 2012 at 07:28
Anonymous said...: Maybe Jenn is as PO'd at them as some of us are and is sending bitchy emails to forum members to help PTI lose customers or something.; 14 March 2012 at 07:34
Anonymous said...: I think the refunds may have to do with cash flow problems with PTI. Rewards accumulated over 12 months are suddenly available for use by 1000s of customers, resulting in significantly less cash flow (actual dollars coming in the door) during the February release. So having to refund the GC redeemed also (which there seems like lots of people tried to do) would further hurt the incoming cash flow for this release. I can't even begin to imagine how much money PTI has tied up in inventory since they won't retire anything -- even if it isn't selling. And how much $ it composts each month to keep up with the inventory for the next month.

PTI gave away 200 forest friends sets at stamp a faire last year and I suspect that those were inventory that had not been selling. I can't recall seeing any DT team member or publication using that set.

PTI could be a business school case study in a poor business model.; 14 March 2012 at 08:03
Anonymous said...: Jenn needs a new job! She is so bitchy, I can't believe how she speaks/emails people. If she can't handle the job she needs to get out!

Ribbon share girl...just noticed her profile picture. Does she not have a shirt on? What the heck! Who is she trying to attract? Ted?; 14 March 2012 at 08:03
Anonymous said...: As I said before, I think financial ruin is at the base of this. Use your rewards up now!; 14 March 2012 at 08:18
Anonymous said...: That's what I keep saying about PTI - being the best business case study. If any of you went to business school - these cases are of failed companies (typically).

I mean hindsight is 20/20 but in a lot of cases, these mistakes are so glaringly in your face you can't even believe how they manage to run their thriving business into the ground.

In some cases, it's market conditions and the shortcomings of the business to be unable to react.

However, in our PTI's case - the topic that their case study would fall under would be "Lack of Competent Leadership" and "Customer Service Fail". lol; 14 March 2012 at 08:19
Anonymous said...: Me again- I agree cash flow has to be a big part of their problems and I brought this up before.

I have to say that business school was BS in a lot of ways - study stupid management theories. However, basic 101 courses would have helped these PTI owners out a lot. I think they are WAY over their heads. It seems like a simple business but there are lot of moving parts.

Nichole, unfortunately, picked the wrong partners. I feel sorry for her because this DID NOT have to happen.; 14 March 2012 at 08:24
Anonymous said...: And I'm on a roll..

Seriously at this point, Nichole needs to cut her loses and try to get out of whatever contract she put herself in. Call the lawyers!

Also, if you have rewards, etc, use them now and make your purchases and try hard to make it as simple as possible for you to get your goods.

And if you are stupid enough to continue to buy, you are basically taking a big risk that you may not see your goods or create additional problems for yourself.; 14 March 2012 at 08:28
I Eat Unicorns for Breakfast said...: I think it is hilarious that it isn't enough for the Glitter-Farting Unicorns to stir up drama for those-with-valid-complaints on the forums and in their own secret squirrel club, but that they have to bring it here too.

Girls, you aren't clever. We can smell your stink from a mile away.; 14 March 2012 at 08:36
Anonymous said...: I'm feeling the need for a release party drinking game...who all are with me on estabilishing the "rules" before the official party starts in the forum?

1) take one drink for each post containing the words, "my cart keeps dumping"
2) give one drink to your favorite smacker friend for each post regarding an inability to use reward points.; 14 March 2012 at 08:44
Anonymous said...: I agree. You have your own forum so why do you need to come here for entertainment?; 14 March 2012 at 08:44
Anonymous said...: Take 1 drink for every post that says "I still don't have my gift certificate codes!"

And give 2 drinks to a unicorn for every post that says "PTI still owes me money/product from last release!"; 14 March 2012 at 08:49
Anonymous said...: @8:44 who are you talking to? I'm obv having a conversation by myself here.; 14 March 2012 at 08:50
Anonymous said...: I am definitely using up all rewards with this release and then if I ever get GC codes from old GCs I will use those ASAP. (i'm not holding my breath) This company appears to be headed towards incredible cash flow problems that could easily sink it if they don't have enough cash on hand. Combine the February problems with a lackluster release that appears to be lacking the interest of previous months (based on the comments for the contests) along with dozens of people who are hestiant to order and this problem could easily snowball to a point of no recovery.

I had a business school prof who always talked about the Boston Chicken restaurant fiasco. Great product + poor business model still equals out of business company.; 14 March 2012 at 08:53
Anonymous said...: LOL 8:44! I am up for a drinking tonight!! Got my Skinnygirl chilling as we speak.; 14 March 2012 at 08:53
Anonymous said...: This post by dianne on Feb.17 made me laugh and pretty much sums up what you can expect if you have to deal with customer service.

Hi, I had some trouble getting a new password. I emailed customer service directly. It took a few emails to get them to understand my problem --- they were just sending me a link to the sign in page, and telling me to select need help with password, which was not working. They finally sent me the new password directly. This took a couple days to straighten out, but it seems to be fine now. Good luck.

It was from this thread
http://forum.papertreyink.com/forum/viewtopic.php?f=7&t=30638&start=0

I was going through some posts from the days following last months release. With the 10 day backlog, can you imagine how long it's going to take Jenn and Dave to even understand your problem?!; 14 March 2012 at 08:57
Anonymous said...: 8:44 here - sorry, I was agreeing with this

I Eat Unicorns for Breakfast said...

I think it is hilarious that it isn't enough for the Glitter-Farting Unicorns to stir up drama for those-with-valid-complaints on the forums and in their own secret squirrel club, but that they have to bring it here too.

Girls, you aren't clever. We can smell your stink from a mile away.

14 March 2012 08:36; 14 March 2012 at 08:59
Anonymous said...: 8:44 - the sad thing is that PTI's storefront will probably start to make sense after a few drinks. Hmmm, maybe they all were high when they designed it?!?; 14 March 2012 at 09:02
Lion Through Their Teeth said...: Re: cash flow/imminent financial disaster...

Do you think they're even paying their employees at this point? That would explain why there aren't enough people to keep track of things, order things, ship things, follow-up on things, do anything(s). ;) Probably why Jenn gets bitchier and bitchier. She may be figuring out that mindless loyalty to people who hang you out to dry doesn't pay the bills. Ya think?; 14 March 2012 at 09:04
Naked Ink said...: I'm also having an issue with my password. I sent PTI CS an email and so far have only received a generic response. Whoever posted that they need to update their generic response is correct. It is definitely out of date!

Re: hating Unicorns. I definitely don't hate Unicorns. And I can't speak for everyone here, but I'm pretty sure no one else hates them as well. What I am disappointed by is their unconditional loyalty to PTI, especially when it's obvious PTI is treating a portion of their customers badly. In a world where customers can change the success or failure of a company, "Unicorns" seem to be getting in the way of PTI's progress on enhancing CS. I personally don't understand this mentality. And I also don't understand why there are Unicorns that have been mistreated, yet feel it is OK to continue being abused by PTI, acting like nothing is wrong. PTI could hire more people to help resolve customer issues and they choose not to. That is a shitty business decision, and that's why us smackers are up in arms.

Re: Ted. I don't dislike Ted, either. I'm glad he created a separate forum where he can gather a community of like-minded souls. What I think most smackers are disappointed with is Ted's persona - his bi-polar attitude towards PTI. One minute he's smacking them and tells people to "talk with your wallet" and then in the next post he's suddenly manic and talking about what he's going to buy in the upcoming release. I personally wish he would just take a stance for once and for all.; 14 March 2012 at 09:08
Lion Through Their Teeth said...: Oh, and I've never bothered with release party stuff but if there's going to be drinking...I'm interested!; 14 March 2012 at 09:08
Anonymous said...: I think it is "business as usual" this release because I don't think that PTI can financially afford to halt a release. The business model appears to be set up like a pyramid - not in a fraudulent way, but in a way where the company's day to day viability depends on making bigger and bigger product releases each month. Putting a release on hold so that they can get the PTI house in order could result in a quicker collapse of the business because of loss of cash flow.

It's no wonder PTI seems tense and stressed and rude - I am willing to bet that the house that stamps built isn't paid in full and the business that seemed so golden is now really struggling. NH's creativity isn't here this month and I wonder if the stress of all of this is taking its toll on her that is manifesting itself in a loss in creativity.

Obviously none of us will ever know the behind the curtain business of PTI but it really seems like cash flow is a problem with this business.

I hate to say that watching this is fascinating, but from a business sense it is to me. However I feel badly for the actual real people (owners, employees, customers, and families) PTI's business decisions impact.; 14 March 2012 at 09:09
Anonymous said...: http://forum.papertreyink.com/forum/viewtopic.php?f=7&t=33101&start=0

Barbara asked who designed the new website in this thread! LOL!; 14 March 2012 at 09:10
Anonymous said...: I wouldn't think that PTI is that bad off yet, but it wouldn't surprise me. PTI has definitely signaled that they can not hire more employees.; 14 March 2012 at 09:14
Anonymous said...: Has anybody used the Adirondack Dye pads?

Any thoughts? They are much cheaper than PTI (Can get at J's online for $3 each); 14 March 2012 at 09:56
Anonymous said...: Cash flow problems would sure explain why they can't hire anyone else to get them out of this mess of their own making.; 14 March 2012 at 09:58
Anonymous said...: "Jenn will be unavailable for the next few days so the Design Team girls are popping in to try and help out answering questions."

Interesting.; 14 March 2012 at 10:07
Rainbow Nuggets said...: 9:09, I agree with your comments.

I wonder why PTI chooses to react curtly toward their customers rather than take the financial hit for 1 month and invest all their effort into fixing the things that are pissing everyone off. This, in the long run, will benefit them richly. It would turn PTI back into the cash cow it once was.

I won't pretend to have any business education or experience, but the cliche "fast nickel or a slow dime" comes to mind. Take the short term hit for the long term benefit.

I agree with whomever said previously that it does not have to be this way. They are spending more time and effort and anxiety kicking against the grain than if they were to just buckle down and make things better.

What a Cinderella story it would be if they could turn things around to be industry leaders in every way, not just in stamp designs. Can you imagine how we would all shout it from the rooftops?

As it is, I've already dissuaded one friend from ordering from them because of all the CS drama. And I've never personally had any issues with them. I also don't order any more because if I get burned it would be my own fault. I don't want the risk.; 14 March 2012 at 10:08
Anonymous said...: Re: ATTN: Jenn Will OOS dies/stamps be in for March 15 release?

Postby dawnsing » Wed Mar 14, 2012 4:07 am
Jenn will be unavailable for the next few days so the Design Team girls are popping in to try and help out answering questions. I don't know about this question specifically, but I'll see if I can find an answer for you.

The whole quote.

Who will Dawn get the answer from? Nichole or Julie? Good luck!
Good for you for trying though Dawn!; 14 March 2012 at 10:09
Where's My 8-Ball? said...: The DT is going to answer questions about why the anniversary sets aren't shipped yet or if the website will be fixed by tonight? They must have all been issued special PTI magic 8 balls. Awesome!; 14 March 2012 at 10:10
Rainbow Nuggets said...: Well, I see Dawn is as helpful as Jenn ever was.

Bless her little heart.

At least there's that.; 14 March 2012 at 10:13
Anonymous said...: So what will happen to Papertrey if a large number of people are filing Paypal/credit card disputes?

Will they lose the ability to do business with paypal or get a warning of some kind? Will the credit card companies decide that they are too much of a risk?; 14 March 2012 at 10:14
Anonymous said...: Well look at that. It's one day before the new release and now it's all hands on deck. How craptastically awesome!; 14 March 2012 at 10:16
Anonymous said...: I feel badly for the DT girls - they can't answer any technical questions ... :(; 14 March 2012 at 10:20
Anonymous said...: oh MadSky...thank you for attempting to place an order when all of PTI HQ is out to lunch. I'm sorry it will likely take until Christmas to get your order, but it illustrates the utter brokeness of the storefront.

(of course, PTI will probably blame it all on you - you had the audacity to use rewards credit, you used an unexpired 2012 credit card, you probably indicated you live in Albania...Jenn et. al. will find a way to blame you); 14 March 2012 at 10:40
Anonymous said...: Oh Lordy Bees they have the absent DT members answering questions? Is that really the right decision. Now it'll pretty much add more emails to the queue.

I actually commented on Dawn's release post. I can't remember what I said but something to the effect of I love you and your products but what is going on with PTI? And guess what, it's deleted! I didn't think she would be that type. I'm disappointed in her :(; 14 March 2012 at 10:40
Anonymous said...: Oh this is AWESOME! Now there will be multiple people chiming in with non-answers.

Lisa Johnson just told someone to check their junk mail folder for GC codes!

Wow, train wreck in progress!; 14 March 2012 at 10:41
Anonymous said...: Love that Barbara is in the process of bumping all the issues threads.; 14 March 2012 at 10:49
Coffee With A Side Of Snark said...: I know this is minor in the grand scheme of things, especially considering people who don't have anniversary sets from a year ago and pay methods that won't go through... but SERIOUSLY--who was the genius who didn't plan to have enough egg-shape dies on hand when they released a stamp set with which it coordinates (Scrambled Eggs)? And now it's what, 3 weeks 'til Easter? Still no egg die.

I'll just be saving myself the hassle and cutting them out by hand, so it's not the end of the world, but I'm still flabbergasted by the million little details that this company screws up on a regular basis, not to mention the huge flubs. I want to love them again, but at this point, I'm not sure they're ever going to be willing to do what it takes to gain back their customers' trust.

I also cannot fathom that none of the higher-ups (along with Jenn) seem to have the slightest idea of what proper business communication to customers looks like. Why does every other company I choose get it right? They maintain a professional dialogue if there are problems, and alert people BEFOREhand if there are potential minefields. PTI seems more likely to make me step 100 steps into the middle of a minefield, thinking I might have made it, only to shit my pants when the 101st step blows the whole field (and me along with it) to smithereens.; 14 March 2012 at 10:50
Anonymous said...: I guess they have the rest of the dt answering customer service emails! LOL! That will be as helpful as Jenn answering them I guess.; 14 March 2012 at 10:51
Anonymous said...: @10:50 - Invest in a Cameo and you'll never need another PTI die!; 14 March 2012 at 10:52
Anonymous said...: There are no dt members online on the forum right now.; 14 March 2012 at 10:57
Anonymous said...: Is Ted's forum all abuzz with complaints about what evil women the smackers are?; 14 March 2012 at 11:13
Anonymous said...: To all Cameo/Silhouette owners: I'm currently traveling overseas and won't be back in the US until the end of June but I'd like to know if there's a good place ($$, free shipping, etc) to buy the new Cameo.
I love Pti dies but I'm afraid I won't be buying from them anymore. My husband prefers me spending $300 for the electronic cutter than giving my money to PTI.
Thanks in advance!; 14 March 2012 at 11:23
Anonymous said...: aw, c'mon rachipohli! You had well documented issues with PTI and openly critcized them in their forums...but now you go throwing not one but TWO orders at them? Didn't PTI hold your anniversary set hostage for MONTHS? You are the poster child for Stockholm Syndrome. (or dumbassery - take your pick); 14 March 2012 at 11:29
Anonymous said...: FUCK Ted's forum!; 14 March 2012 at 11:30
CDN Mofo said...: "Lisa Johnson just told someone to check their junk mail folder for GC codes!"

This f*cking comment bugs the hell out of me!!! I would love to say, don't patronize me, that is the lamest response. You know it's not going to be in the junk mail folder!!; 14 March 2012 at 11:31
Anonymous said...: So.....full speed ahead wih a release. No resolutions to so many issues. The communications person goes away for a indefinite period of time with no warning or explanation. And now the DT shows up. At least they are pleasant as they say nothing to resolve any issues.......

I guess none of them have had the frustration of actually ordering anything!; 14 March 2012 at 11:41
Anonymous said...: I'm gonna pop me some popcorn to go with my beer as I sit back and watch this horror show in progress...un-fucking-believable!; 14 March 2012 at 11:45
Anonymous said...: Oh boy this is getting good!!; 14 March 2012 at 11:52
InkStink said...: So Dawn is posting happy creative posts now.

And the band keeps on playing as the ship sinks.; 14 March 2012 at 11:57
Anonymous said...: I bet jens break has something to do with the "bullying" that is going on in the forum! We are being so nasty and asking specific questions about OUR MONEY
Geez!; 14 March 2012 at 12:12
Anonymous said...: There's not a lot that any of them can do ... they need someone on site or the it person to fix the issues or check on the orders.; 14 March 2012 at 12:15
Anonymous said...: I just wish PTI would send someone to the forum who had the information and authority to answer questions!; 14 March 2012 at 12:16
Anonymous said...: Interesting thread related to October Afternoon, sound familiar?

http://www.twopeasinabucket.com/mb.asp?cmd=display&forum_id=10&thread_id=3157829; 14 March 2012 at 12:35
Anonymous said...: Todays actions just prove how stupid the PTI PTB really are. Their customers are fuming mad at not getting specific direct answers.

So what do they do, send the design team over to the forum to say, "I don't know the answer to that" on every fucking post!

I really shouldn't be surprised at anything they do but I really am.; 14 March 2012 at 12:37
Anonymous said...: WTF??

http://forum.papertreyink.com/forum/viewtopic.php?f=7&t=33203

The DT is the best!

What a great way to bring excitement to the forums! A visit by the best design team in the business to answer questions, and interact is just genius at this time!

Is she being snarky?; 14 March 2012 at 12:40
Anonymous said...: And the band keeps on playing as the ship sinks.

LOL!!!! Best line ever!!!!; 14 March 2012 at 12:42
Anonymous said...: The DT is just there to spread some "happy juice" all over the forum until until the release goes through.

I like Dawn, but her over the top gushiness in some of those posts (Ted especially), is gonna make me puke if she doesn't dial it back a bit and just be real.; 14 March 2012 at 12:43
Anonymous said...: Do you think the design team has any clue about what's going on at PTI? I just can't imagine they would willingly walk into the lions den.; 14 March 2012 at 12:43
Anonymous said...: In case it gets deleted. That sounds like pure snark to me!

The DT is the best!

New postby stargater » Wed Mar 14, 2012 6:41 am
What a great way to bring excitement to the forums! A visit by the best design team in the business to answer questions, and interact is just genius at this time!

stargater

Posts: 170
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Return to Stamping Talk; 14 March 2012 at 12:44
Anonymous said...: Anonymous said...
Do you think the design team has any clue about what's going on at PTI? I just can't imagine they would willingly walk into the lions den.
14 March 2012 12:43

Well I think that ACN does. I see her lurking all the time but she never comments.; 14 March 2012 at 12:45
Anonymous said...: Re: I guess no one in the mood for today peeks
by stargater » Thu Mar 08, 2012 2:42 am

I will continue to visit the blog and the design team, they are still the best in the business. I don't have to buy the PTI products to be inspired and learn from
Based on the fact that she posted this (see below) on March 8th, I'm guessing its snarky. But, you never can tell.
****************
Nichole and the DT. Hopefully the business side will eventually approach the professionalism of the design side, and then we can all return to the happiness that came from new PTI releases. I'll be on the sidelines waiting for that day.
stargater; 14 March 2012 at 12:47
Anonymous said...: Of course they know. They ALL know.; 14 March 2012 at 12:47
Anonymous said...: That was my first thought. Colday should sue!; 14 March 2012 at 12:50
LordyBees said...: So Dawn can get the drop down box fixed but Jen couldn't? I might have to PM her about my missing stamp set...; 14 March 2012 at 12:53
Anonymous said...: Bwahahahahahahaha!

Re: the State drop down box issue

by Lisa Johnson » Wed Mar 14, 2012 12:55 pm

I thought I would add that a few days ago I ordered from a company that didn't have a state drop down box/field either. The zip code had automatically set that up though when all was said and done. Totally just sharing my experience... maybe it helps, maybe not. (Hopefully it does!)

~~~~

^^^ Um, yeah. That only works when a website is intelligent enough to know how to use that functionality. And, this came from a DT member, too! Score *extra* points!; 14 March 2012 at 12:58
Rainbow Nuggets said...: I wonder how it would be received if someone posted on the forum that the new sentiments sound exactly like the words to a song and ask innocently (okay, that's pushing it) if permission was granted by the song writer?; 14 March 2012 at 13:00
Rebel_Rose said...: @ 10:40 I am soooo not surprised Dawn deleted your comment re: pti from her blog. Met her at stampafaire and she really was snarky to me when talking to her; 14 March 2012 at 13:01
Anonymous said...: Can the avatar pics be any bigger? The sight of Dawn's mug smiling at me is making me nauseous.

Everybody should PM her with all their questions.

What about SC and their use of the Ferris Bueller's movie line? Is that considered same copyright infringement?; 14 March 2012 at 13:02
Rainbow Nuggets is Getting Pissed said...: If I were on the DT I'd tell them no fucking way would I answer....oops, *acknowledge* CS questions on the forums.

1) It's not helpful if I don't have an answer.
2) It's insulting to the customers. Hello, lets placate the masses by letting the DT out of their cage for a meet-n-greet. This isn't a fucking petting zoo! I want answers dammit!; 14 March 2012 at 13:04
Anonymous said...: I would love to ask about the Coldplay lyrics but my comments are now moderated, and I have no idea why.; 14 March 2012 at 13:04
Anonymous said...: @13:01

I totally agree. Dawn was the one DT member at Stamp-a-faire who acted like she'd rather be anywhere else but there. I really thought she'd be as bubbly and approachable as she seems on her blog, but she's a total fake.; 14 March 2012 at 13:06
Anonymous said...: Maybe she's just shy?; 14 March 2012 at 13:11
Anonymous said...: I love that people are answering the DT is the best post as if she was serious!; 14 March 2012 at 13:12
Anonymous said...: Hehehe... http://pinterest.com/pin/10485011602510598/; 14 March 2012 at 13:16
Banned in California said...: http://forum.papertreyink.com/forum/viewtopic.php?f=7&t=30093&p=355605&hilit=new+website#p355605
It's time Hanne experienced some REAL PTI, hiccups and all!; 14 March 2012 at 13:26
Anonymous said...: 2 randoms..

someone posted about coldplay already... not the copyright issue though

Dawn was cranky to me at SAF as well.; 14 March 2012 at 13:27
Anonymous said...: What does it mean when the little circle with lines on the left of the thread title in the forum has "scrolling lines" in it?; 14 March 2012 at 13:28
Anonymous said...: Thread re: Coldplay lyrics

http://forum.papertreyink.com/forum/viewtopic.php?f=7&t=33204; 14 March 2012 at 13:29
Anonymous said...: Maybe there really is another missing pallet-

http://forum.papertreyink.com/forum/viewtopic.php?f=7&t=33206&start=0; 14 March 2012 at 13:50
Anonymous said...: Dawn was definitely not her bubly self but I met her at SAF and at CHA the year previous, i think she's just shy and a little uncertain how to handle strangers goo goo gahing over her

She was a lot nicer to the people she recognized from her blog comments or that she seemed to be in more regular communication with; 14 March 2012 at 14:01
Anonymous said...: I am not familiar with Coldplay's music--can someone tell me what song you are referring to? Is the stamp actual lyrics from the song?

Go Shannon!; 14 March 2012 at 14:04
La La La said...: Back when they did their 'Cancer is...' poem set I so wanted to post on the forum to see if they got permission and why they didn't use the copyright information.

I happened to stumble upon the author of that poem's website and he flat out said it wasn't to be used unless you got permission, and the you had to include his copyright info... (and of course now for the life of me I can't find the site); 14 March 2012 at 14:10
Anonymous said...: I wonder what Coldplay would think? It might get more action asking them instead of Nichole.; 14 March 2012 at 14:17
Anonymous said...: I just did a quick google search and every site I found that had that poem on it said "Author Unknown". If there is a copyright issue, there are a LOT of websites that are guilty!; 14 March 2012 at 14:21
Anonymous said...: Do you have a coldplay contact?; 14 March 2012 at 14:22
InkStink said...: So we are to believe from Dawn's posts and Jenn's before her that PTI is working hard on fixing the website issues even though we've seen no evidence of this.

Does this mean we should expect the launch of PTI Clusterfuck Website, version 2.0 tomorrow night?; 14 March 2012 at 14:23
Anonymous said...: Coldplay has an official Twitter account. We could tweet it when the release goes live tomorrow.; 14 March 2012 at 14:30
Anonymous said...: Is Ted's forum all abuzz with complaints about what evil women the smackers are?

14 March 2012 11:13

_______
No.; 14 March 2012 at 14:34
Anonymous said...: Tag, and now Pine is in that house!

This is comical. It would definintely be a smack my ass and call me crazy kind of day if Pine figures out the refund issues in a couple hours but Jenn couldn't do it in weeks!; 14 March 2012 at 14:46
Naked Ink said...: Now THIS is what I call "intelligent"...and progress!

http://forum.papertreyink.com/forum/viewtopic.php?f=7&t=33207

Sadly, I am shaking my head at why this kind of coordination and communication could not be accomplished earlier with Jenn and Dave.; 14 March 2012 at 15:04
Anonymous said...: is that a copyright violation? Copying the coldplay lyrics like that?; 14 March 2012 at 15:05
Anonymous said...: Re: Unicorn vomiting rainbows mug

Thanks to who posted that link to PinInterest. I am TOTALLY ordering that!

At Amazon; 14 March 2012 at 15:06
Anonymous said...: ^^^ Er, Pinterest; 14 March 2012 at 15:07
Anonymous said...: From what I can tell its not copied; 14 March 2012 at 15:15
Anonymous said...: Nichole changed one word of the song lyrics. you can report it to the RIAA online either way, they'll check it out.

sadly I believe that the ptb at papertrey think the website is now fixed....

and what's up with JEllefwow being gone? All this too much for her. Sheesh.; 14 March 2012 at 15:24
Shanduck said...: Been lurking awhile and decided it was time to join the fun!

TI see that those Coldplay lyrics are not copied word for word on that stamp set, but the intent of the sentiment is the same and there are minimal changes to the original wording. I think PTI *could* get into some hot water over this if anyone pursued it. However, I am not an expert in copyright law....; 14 March 2012 at 15:27
Shanduck said...: oops! "I see...."; 14 March 2012 at 15:27
Anonymous said...: 03:24 are you going to report it since you know about that? Maybe shes on spring break?; 14 March 2012 at 15:28
Anonymous said...: Maybe they sent Jenn to customer service training, or fired her.; 14 March 2012 at 15:28
Anonymous said...: https://www.riaa.com/reportpiracy.php?content_selector=report-piracy-online; 14 March 2012 at 15:31
Anonymous said...: That would be awesome!!! That would show her and make us all happy right?; 14 March 2012 at 15:31
Anonymous said...: Did ya do it? Really bring the company down........; 14 March 2012 at 15:32
Anonymous said...: communication director gone the day before release....

DT now answering customer service on the boards? I can only assume they have less power and knowledge than JEnn

And not a fucking word from the three amigos who supposedly run the company?

they are seriously messed up.; 14 March 2012 at 15:33
Anonymous said...: Bring them down to their fucking knees!!!!!!; 14 March 2012 at 15:34
Anonymous said...: is that a copyright violation? Copying the coldplay lyrics like that?

14 March 2012 15:05

==========
I believe it falls under fair use. It's not copying the entire song. I'm not an attorney so that's a layman's understanding. Though krillsister's son is a lawyer so maybe he could find out. Did you see where she mentioned the words "class action"?; 14 March 2012 at 15:35
Anonymous said...: I truly truly believe that the company thinks that their only problem is a few troublemakers on the forum who want to see pti go down. And they all have blinders on that they actually suck big ones.

But I am starting to wonder if they really are in some kind of financial crisis?; 14 March 2012 at 15:35
Anonymous said...: fair use would not likely apply in a situation where someone is commercially profiting from product using the copyrighted material.; 14 March 2012 at 15:38
Anonymous said...: This is the first productive post I have seen in a month. Dawn may be annoying, but at least she has done something proactive.

But, yes, why couldn't Jen do this, oh, about 3 and a half months ago.

********************

Naked Ink said...
Now THIS is what I call "intelligent"...and progress!

http://forum.papertreyink.com/forum/viewtopic.php?f=7&t=33207

Sadly, I am shaking my head at why this kind of coordination and communication could not be accomplished earlier with Jenn and Dave.
14 March 2012 15:04; 14 March 2012 at 15:38
Anonymous said...: 11:23
Try Oh My Crafts.
They have slow/free shipping but the best prices on the Cameo that I've found. Here's the coupon code. I got mine with vinyl for 217?, but you can get it for under 205. without.

Current Coupon Codes
Use coupon code CRAFT10 for 10% off any order
Use coupon code CRAFT15 for 15% off any order over $25
Use coupon code CRAFT20 for 20% off any order over $75
Use coupon code CRAFT25 for 25% off any order over $250; 14 March 2012 at 15:46
Anonymous said...: If I were Jenn and Nichole, I would have had a nervous breakdown by now and not be able to do the release. My card samples would look pathetic compared to my normal work and I would get bitchy with customers and send them nasty PMs.
Hmmmmm---maybe that has happened.; 14 March 2012 at 15:50
Anonymous said...: Maybe Jenn should be permanently replaced by Dawn.
Here's another example:
I've just been told that you don't need a new code. They have worked very hard behind the scenes to transfer each individual old code to the new site. You just use your existing number and you're good to go.

My head would be ready to explode with all the answers/non answers regarding this Gift Card Code Debacle but hey, if Dawn says so, must be true huh?

Hope that helps!; 14 March 2012 at 15:57
Nero said...: If Jenn stops answering emails for a few days, what will the email backlog be?!; 14 March 2012 at 15:58
Anonymous said...: WTF???

I've just been told that you don't need a new code. They have worked very hard behind the scenes to transfer each individual old code to the new site. You just use your existing number and you're good to go.

THis is NOT what Jenn said yesterday?

Hello right hand what are you doing? Hey left hand I'm jacking off so don't bother me!; 14 March 2012 at 15:59
LordyBees said...: Why am I getting the sick feeling that all these "fixes" are just smoke and mirrors so people feel it's okay to order tomorrow? I just want to use my points and be done with this Little Shop of Horrors!; 14 March 2012 at 16:07
Anonymous said...: I love that Ted's little hand-slapping minions are here with their thinly veiled remarks:

(Regarding the Coldplay lyrics)

------------

That would be awesome!!! That would show her and make us all happy right?

14 March 2012 15:31

-------------

Did ya do it? Really bring the company down........

14 March 2012 15:32

----------------

I hate to break it to all you ranibow farting, unicorn riding, PTI butt kissers:

Very few of us have ANY interest in seeing PTI fail. Most of us are long-time customers who feel that we're owed better service and treatment by a company in whom we've invested huge amounts of money and time.

Some of us have been PTI cheerleaders for so long that we've managed to give them lots of business via word of mouth - I know of at least 10 of my crafty friends who found PTI after using my stamps, and most of them have also spent pretty big bucks there.

I have left a Yelp review, but I stand by that. My review was posted as a warning to newbies who might not know what they're getting into when they purchase from PTI. My review mentioned my personal experience, but also praised PTI's designs and quality.

It's easier to believe that we're all angry miscreants who just have nothing better to do than try to "take PTI down" than to believe the truth, which is this:

PTI DOES NOT CARE ABOUT ITS CUSTOMERS, EVEN THE RAINBOW FARTING UNICORN RIDERS.

You can defend them all you want, but the truth is that won't mean anything when you're caught in the endless loop they call "customer service". They'll treat you just as poorly as we've been treated, and I hope you'll be treated less condescendingly and more empathetically than you've treated those with very valid and long-standing issues.; 14 March 2012 at 16:08
Anonymous said...: @Lordy Bees
16:07

I think you are exactly correct, smoke and mirrors.
A girl just posted that she was able to get her Gift Card Code to work properly but we are on page 2of the thread about web site issues.
So my guess is that when Dawn said techie was working very hard behind the scenes, she meant that someone spent a few hours feverishly inputting the proper codes for Gift Cards but overlooked absolutely everything else.
The fact that the Design Team is actually answering questions is evidence that PTI PTB know they are in trouble.
Just funny that it took so long for them to realize that.
Maybe too late....; 14 March 2012 at 16:31
Anonymous said...: I had 100 rewards points to use and have been waiting for those damn zipper dies to come back into stock to use them.

Well, I'm worried enough not to want to wait anymore. I don't want to lose $100 in rewards if something does happen.

I just placed a big order - just enough to use my rewards and get free shipping on the order. I am now officially done. I just hope my order is complete when it arrives so that I can really just put this company in the rear view mirror.

I'll wait to see if someone sells their zipper dies on the FSOT board, or to see if anyone else releases something similar.; 14 March 2012 at 16:38
InkStink said...: What 16:08 said!!!!

RE: the website fix, how can the website person not see the major problem when he tests? Why must the customers tell him the state drop down box is not there or the searches are an unholy mess? Does he truly not understand what this website is supposed to do?

And how much time has he worked on those 7 days per week? I'm guessing 5 minutes.

They appear to be in a panic mode. Where's Jenn? NH only posts when she has to (may be required by her contract),\. And people are cashing out reward points and gift certs by the droves. Awful lot of product going out and very little $$$ coming in.

How much you want to bet they did not accrue for the reward points?; 14 March 2012 at 16:47
Anonymous said...: My posts on existing threads and attempts at new posts are not showing up, why? And I'm not even being bitchy, just an ISO on the sale forum and a couple helpful posts for others. Have I been blacklisted?; 14 March 2012 at 16:58
Anonymous said...: My posts are also not showing, but I did get a bitchy PM from Jenn this week, so I expected it.; 14 March 2012 at 17:03
Anonymous said...: Well damn it, if I'm blocked then I wanted to at least do something to deserve it.; 14 March 2012 at 17:13
Anonymous said...: @16:47, I know exactly what you mean. Someone is 'working' on the website but all of these things are still wrong and he doesn't see it??
Now the customers are supposed to find the bugs for them? This is not some beta program that the enduser may manipulate in a unique way and discover unknown bugs. It's a damn website... a STORE. People want to search, add to cart, apply g.c. or rewards, checkout. It's not friggin' rocket science!! Who are these idiots trying to fool?

And then -- you're bringing in the design team to handle the forum because everyone, even smackers, go on and on about how they LOVE the designs, best DT in the world, blah blah blah. Oh these poor poor women who are just being creative souls and are stuck in the middle. That's bullshit. Not one single person in this company has any backbone. Things are so screwed up -- the DT should have all said, Hey, we're not participating in this charade anymore. We don't want to be associated with a company with a shit reputation. Back off on releases until you get your shit together!

But no. These divas are on their pedestal and loving it. Everyone who gloated over them coming into the forum to field questions is an ass. Sick of the whole thing.

COuldn't care less at this point if PTI lives or dies. Maybe they'll pull it off eventually but any warm fuzzy feelings I've ever had for this company are in the crapper.; 14 March 2012 at 17:15
Anonymous said...: Anonymous said...

If I were Jenn and Nichole, I would have had a nervous breakdown by now and not be able to do the release. My card samples would look pathetic compared to my normal work and I would get bitchy with customers and send them nasty PMs.
Hmmmmm---maybe that has happened.
-----------------------------------
then the job has been completed~; 14 March 2012 at 17:31
Anonymous said...: Anonymous said...

I was browsing the forum and read one of cknutti's post and clicked on her blog's link... I think she should spend more time crafting than on the forum... her cards are u-g-l-y
------------------------------------
i kinda like her stuff....; 14 March 2012 at 17:36
Anonymous said...: @16:08 - AMEN!!!

I was going to write a similar post and was glad I read further down and saw yours. I could sense those Unicorns trying to rile us up...; 14 March 2012 at 18:07
Anonymous said...: If Jenn is in fact taking some time off or having a breakdown or whatever, you know we'll all be blamed for it

NOT her snarky responses or lack thereof. It will be ALL OUR FAULT

Can't wait for cloiseaux' post on that; 14 March 2012 at 18:11
pattylt said...: Have you seen this thread?
[url]http://forum.papertreyink.com/forum/viewtopic.php?f=7&t=33198&start=0[/url]
Some gals haven't gotten promised prizes from clear back to December? I'm horrified! Too bad PTI doesn't seem to be...; 14 March 2012 at 18:15
Beating a Dead Horse said...: I did feel kinda bad when Jenn was assigned her new position. I knew then we would never hear from the trio of owners, because Jenn would be the go between.
Now I don't feel so bad. Not like she didn't know what kind of company she was working for and she could have said.....no, this is just not my thing.(Which she has shown us over and over again); 14 March 2012 at 18:30
Beating a Dead Horse said...: pattylt said...
Have you seen this thread?
[url]http://forum.papertreyink.com/forum/viewtopic.php?f=7&t=33198&start=0[/url]
Some gals haven't gotten promised prizes from clear back to December? I'm horrified! Too bad PTI doesn't seem to be...
-----------------
Can't wait to see what the holier than thou's say to this. I just don't understand how PTI can just sit by and lets this bad publicity happen. Once you get that bad taste in your mouth it is soooo hard to come back and shop there again.; 14 March 2012 at 18:34
Anonymous said...: Utterly pathetic the DT is now put in charge of answering CS questions. No slight to the DT, they all seem lovely, but it seems pretty obvious they were given orders to man the forum. I don't think it's coincidence they all show up in force today.; 14 March 2012 at 18:36
PTI Telenovela Fan said...: I went to check the forum and couldn't stand it. This is the way it seems to go...

I don't know, but will try to find out.
Thank you! You are the best.
No you are!
Thanks, that's why I love you!
Love you too!

And on, and on, and on. Of course, no useful answer, but now they all love each other!; 14 March 2012 at 19:01
Anonymous said...: About 10 minutes before the release items go on sale there will be a big announcement about how everything is running smoothly and all problems are fixed. It won't be true and they will wake up on Friday with 60,000 new CS emails.; 14 March 2012 at 19:04
Anonymous said...: LOL!!!!; 14 March 2012 at 19:22
Anonymous said...: Amen; 14 March 2012 at 19:23
The IT Guy said...: Hey guys!

Just wanted to let you know that it's all good!

Everything's perfect and all issues with the website have been fixed. Commence spending big bucks at any time.

You're welcome!; 14 March 2012 at 19:32
Fed up with PTI BS said...: ^^^^^^ LMAO!!!; 14 March 2012 at 19:41
Anonymous said...: I think I might know who the smack blogger is... & I salute you!; 14 March 2012 at 20:01
Anonymous said...: I have no idea who our queen of smack is...but I {heart} her anyway.

Hell, I love all y'all for not bending over and taking it from PTI!; 14 March 2012 at 20:13
Anonymous said...: Does anyone else think that SEVENTEEN pictures of the same 3 cards is a little much (Nichole's post today)? I mean, 17???

The color splash created by that eye candy is a good marketing ploy, but...SEVENTEEN? There weren't any other ways to showcase stars?; 14 March 2012 at 20:25
Anonymous said...: I don't think the DT was told to come on board, I think they circled the wagons and did it on their own. Nichole must be talking to them on the phone or something. There must be a hidden DT forum thread. I doubt she would share her concerns there since Julie and Jane would be able to see them. There must be some phone calls, or emails of an impending breakdown, and she just turned to them as friends. I work on a DT and I know that I would do anything to help the owner if I got an SOS call because I respect her so much.

Melissa's comment is the best, at least she acknowledges the "uncomfortable" atmosphere and is not just saying "glad to help!"; 14 March 2012 at 20:28
Anonymous said...: WTF? Jessica Witty's star card is brilliant! I never noticed her stuff before. I scrolled down and liked the previous post as well. How have I overlooked her designs before today?

http://www.jesswitty.blogspot.com/2012/03/super-stars.html; 14 March 2012 at 20:31
Anonymous said...: 20:28, do you mind telling me where that comment from Melissa is?

Thanks!; 14 March 2012 at 20:34
Anonymous said...: Jessica Witty is VERY talented; I agree.; 14 March 2012 at 20:36
Anonymous said...: The DT is the best post:
by lilybean » Wed Mar 14, 2012 3:02 pm
I know things have been really tense and uncomfortable for you and for us too. There isn't much we can do, but we are here to help you however we can!
Melis
http://forum.papertreyink.com/phpBB3/viewtopic.php?f=7&t=33203; 14 March 2012 at 20:37
Anonymous said...: My goodness, that Website Tech Resolution post is a NIGHTMARE! I seriously, seriously can't believe that these issues still exist the night before another release. I applaud the DT for their loyalty, but it's like trying to bail out the Titanic with a dixie cup. Oy vey!; 14 March 2012 at 20:47
Anonymous said...: clioz's snarky post on ted's community site:

"Product discussions don't have to equal drama and on this forum they won't because that is the foundation of this place and our admin can ensure it."

she lurks there...and here...and on the PTI board. whatever.

and with that...i'm not posting any more of her community snark in this place. she can be a bitch in 2 out of 3 places, but not here.; 14 March 2012 at 20:48
Anonymous said...: You just have to wonder if the reward points are not working on purpose so that people cannot cash them out and so that anyone who wants to order has to pay with real money and not points. I would not be surprised at anything anymore.; 14 March 2012 at 20:57
Rebel_Rose said...: Can't read any more drivel over there. Can someone tell me if ALL the DT members have been seen on the board today? Curious to know if Betsy V has been heard from..; 14 March 2012 at 20:58
Anonymous said...: 20:57: I ordered tonight to just finish off my rewards and be done with PTI. My order went through just fine, and I used 100 rewards points.

However....I will have to double check with my credit card company to be sure.

I will dispute the charges if they're not correct. I'm not even going to get into it with customer service.; 14 March 2012 at 21:00
Anonymous said...: 100 rewards points?!?!; 14 March 2012 at 21:26
Banned in California said...: Have you seen this picture?!!!
http://insteadoflaundry.blogspot.com/search?updated-max=2012-01-24T22:40:00-05:00&max-results=7; 14 March 2012 at 22:02
Anonymous said...: Hey, we're on a new post now...

^^^ What about the picture?; 14 March 2012 at 22:11
Anonymous said...: Does anyone else find this comment by Dawn completely ridiculous?:

"I've just gotten word that the IT guy has been working 7 days a week to problem-solve and get the website issues resolved and at this point, *most* of those issues have been fixed as far as he knows. However, in an effort to make sure all bugs are worked out, it would be helpful if you could post here if you are having a SPECIFIC WEBSITE ISSUE."

I'm sorry, but MOST OF THE ISSUES HAVE BEEN FIXED?!? Is she out of her mind? I don't think *any* issues have been fixed! CC's still not working, GC are a nightmare, none of the cosmetic issues have been resolved, no State drop-down when people check out, people can't use reward points, people can't stay logged in, carts still dumping... no one really believes most of the issues have been fixed, right? They can't be that stupid!; 14 March 2012 at 22:12
Anonymous said...: What is going on with PTI is utterly shambolic! Really? Release the DTs (no matter how talented they may be) on to the forum and hope that they can get us to drink as much Kool-Aid humanly possible to distract us from the real issues at hand. Seriously? 2012 expiry cards and some 2013 cards not working, some PayPal orders not working, flipping states not being recognized (have we transported back to pre-federation times?) and not even a titter from anyone except...oh wait..."I'll see what I can find out for you". What assclowns. Is Dawn hoping we will take possible answers from other forum members as answers just as long as she calls you a peach? http://forum.papertreyink.com/forum/viewtopic.php?f=7&t=33207&start=25#p371526; 14 March 2012 at 22:20
Anonymous said...: Customer Service Update

We would like to sincerely thank each and every one of our customers for their patience and understanding during this difficult transitional period. We realize with the launch of our new website there have been many issues. Please accept our sincerest apologies if you have been affected by these problems, and know that we are working diligently to resolve the remaining issues as quickly as possible.

Due to the number of issues we have experienced, our customer service department has been working tirelessly to respond to every email that has been submitted to customer service. Much to our dismay, they have had difficulty moving through the backlog because of the time we are dedicating to each individual email, making sure each customer is taken care of to the best of our abilities. Because we are concerned that customers with critical issues are not being helped in an acceptable amount of time, we will be clearing out our customer service inbox so that those customers with critical issues can resubmit their email and be taken care of as quickly as possible. This clearing out will help eliminate many emails mentioning issues that have already been resolved due to the hard work put in behind the scenes with the website and allow those with current unresolved issues to the forefront and be better served.

We ask that anyone who has heard back from a customer service representative, to wait one week to resubmit their customer service email as the issue/issues may have already been resolved or will be resolved by the end of this week (3/16/2012).

Who should submit/resubmit an email to customer service:

· A customer with a missing order.

· A customer in need of a shipping refund due to a gift

certificate or template

· A customer who has not received their template.

· A customer who has not received their new gift certificate

code.

· A customer that is missing an item from their order.

· A customer who has received a damaged item.

We respectfully ask customers with the following issues to resubmit their customer service inquiries after April 1st:

· Website/Business suggestions

· Stock questions - We will be sending updates via email on

popular out of stock items.

· Non-critical account issues

As the March release quickly approaches, we would like to share with you the following issues that have now been resolved:

· You will no longer incur shipping charges for Gift Certificates

or downloads.

· The list of states has been updated, making it easier at

checkout.

· When you log into your account, you are now able to see the

tracking numbers for your orders that have shipped.

· All 5% Discounts have been refunded.

· All Gift Certificate requests have been completed.

Again, we are so thankful for everyone's patience. We know it has been difficult, but we are committed to making your shopping experience a great one. As with all good things, it takes time to work through the small bumps in the road. Thank you again for your continued, unwavering support.; 15 March 2012 at 05:33
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