PTI stands for Papertrey Ink. This is a collective smack blog and Papertrey Ink review page. Papertrey Ink's continuously poor customer service has lead to a page dedicated to discussion of this stamp company and recommendations for alternative stamp companies. Minimal censorship here- I prefer to leave it up to posters' discretion.
The opinions posted on this blog belong to our visitors and we are not paid for our honest reviews ;)
From the previous post, I didn't see any indication that anyone here was running back to PTI to report on the things the previous DT members were saying. It was copied here from FB for the edification of us smackers, and I definitely appreciated being able to read it. I agree - no need to "report" it to PTI.
Now and then I think of all the times you screwed me over But had me believing it was always something that I'd done And I don't wanna live that way Reading into every word you say You said that you could let it go And I wouldn't catch you hung up on somebody that you used to know...
But you didn't have to cut me off Make out like it never happened And that we were nothing And I don't even need your love But you treat me like a stranger And that feels so rough And you didn't have to stoop so low Have your friends collect your records And then change your number I guess that I don't need that though Now you're just somebody that I used to know
That Steph648 is a f*ing bitch! She clearly wanted to bash NuttyLou: http://forum.papertreyink.com/forum/viewtopic.php?f=7&t=33354
here for the ones with no forum access: Feedom of Speech
Postby NuttyLou » Thu Mar 15, 2012 12:13 pm Why are comments being moderated and people being been banned from forum when they are not making personal attacks?
Either you have a forum and let people talk or you don't. You can't choose what you want people to say and not say PTI.
I have no idea because I am just some slow Aussie that lives in the outback somewhere.......but don't you guys in the USA have a Constitution or something about Free Speech?
If you have time to moderate the forum and all the comments shouldn't you have time to fix the other problems? -- Re: Feedom of Speech
Postby Steph648 » Thu Mar 15, 2012 12:20 pm This blog is not public space- it is privately owned by pti and therefore there is no "free speech". If they don't like what is beng said, they have a legal right to remove it. In a private place, there is no such thing as freedom of speech. If you don't like the rules, you can certainly not participate!
Clearly this is more of an issue of misunderstanding the constitution.... I guess my constitutional history class is coming in handy! -- Re: Feedom of Speech
Postby Ted » Thu Mar 15, 2012 12:23 pm If this was a public forum, then I would be in the STRONGEST agreement with you, Lou... I'd be fiercely angry.
However, this forum is NOT a public forum; it's a private forum. As such, the owners of a private forum get to make the rules and enforce them as they see fit.
Whether we think that's fair or not is beside the point. (Not saying that to be rude, but it's the truth.)
An analogy:
I walk into McDonald's and sit at a table and ask disgruntled customers to join me as we talk loudly (and quite often) about how many ways McDonald's has let us down. Freedom of speech, right? Wrong. McDonald's pays the lease on the building and the space. They ask us to leave. We say, "No! We know our Constitutional rights!" (Well, in fact, if we're saying this to stay there, we don't know them that well.) They call the police. The police arrest us for trespassing. Are our rights violated? No...their (McDonald's rights) were protected.
I'm thinking of starting a crafting forum this summer. I'll need to pay for hosting, the software, and monthly fees of maintenance. Somebody joins and because I do something they don't like, they say "TED I do not like how you run this forum and you really need to shape up your practices." I thank them for their feedback. They keep going, unsatisfied by my response. I warn them. They keep going. I ban them.
Did I violate their freedom of speech? Not if I'm the one paying the bill, I didn't.
Again, I'm not saying what the critics here are saying is right/wrong/etc. I'm simply saying that PTI owns the forum; they make the rules; they enforce the rules (as they see fit).
In other words, no court of law is going to back us up if we cry out discrimination, unfair treatment, blocking our freedom of speech.
Rick (the admin) posted in another thread about what's happening with the forum. It's a technical issue and seems to be randomized. From what I read, it doesn't sound like they are intentionally banning people from the forum.
http://forum.papertreyink.com/forum/viewtopic.php?f=7&t=33337&p=372287#p372287 --- Re: Feedom of Speech
Postby cjkerr » Thu Mar 15, 2012 12:23 pm People r being banned???? ---- Re: Feedom of Speech
Postby Ted » Thu Mar 15, 2012 12:24 pm LOL sorry Steph... I guess I was posting at the same time as you.
You just said it more eloquently and succinctly than me! ------- Re: Feedom of Speech
Postby Steph648 » Thu Mar 15, 2012 12:31 pm Not a problem Ted! Your analogy is cerrtainl helpful.
It just angers me when people claim to have their personal rights violated (freedom of speech) when in fact it is a prvate company- I guess its just a clear lack of understanding of how the constitution works!
Furthermore, it seems that calling this a constitutional problem is just simply being incendiary, overly dramatic and unnecessary! ----
Seemed like NuttyLou was asking questions and Steph just bashed her with her college course "backing her up"! Looks like she was called out on bashing Lou though! Props to those who stood up for Lou!
Postby NuttyLou » Thu Mar 15, 2012 12:34 pm I admit to knowing nothing of the Constitution, but I disagree with the censorship. If there is a 'place where people can talk' then who has the right to pick and choose what people say? PTI may pay for this space and they may choose the rules by which they run it - no problem - but it's wrong to ban/moderate people that disagree with you opinion. "We are only going to allow happy posts and nice people here that don't ask any hard questions". I see it like a political debate in a way - but once you hear something from someone you don't agree with, you just can't mute their voice.
I don't think it's right - that's just my moral stand point.
I think it's a totally different story if there are personal attacks. --- Re: Feedom of Speech
Postby Joan B » Thu Mar 15, 2012 12:38 pm IMHO there is Nothing immoral or unethical or surprising about a company owned and paid for forum limiting expression. ------- Re: Feedom of Speech
Postby Steph648 » Thu Mar 15, 2012 12:39 pm
NuttyLou wrote:I admit to knowing nothing of the Constitution, but I disagree with the censorship. If there is a 'place where people can talk' then who has the right to pick and choose what people say? PTI may pay for this space and they may choose the rules by which they run it - no problem - but it's wrong to ban/moderate people that disagree with you opinion. "We are only going to allow happy posts and nice people here that don't ask any hard questions". I see it like a political debate in a way - but once you hear something from someone you don't agree with, you just can't mute their voice.
I don't think it's right - that's just my moral stand point.
I think it's a totally different story if there are personal attacks.
Thats how the constitution works in the USA! You own the site, you determine what can and can't be said. Not a moral thing at all, its just the law. this is not a political debate, its a privately owned message bored and the people who write the check for the fee every month decide what can be said.
And if you know nothing about the constitution, then I am not sure why you even suggested in your original post that this is some type of constitutional issue- the tone of your post certainly hinted that this was a violation of freedom of speech.
NuttyLou wrote:I admit to knowing nothing of the Constitution, but I disagree with the censorship. If there is a 'place where people can talk' then who has the right to pick and choose what people say? PTI may pay for this space and they may choose the rules by which they run it - no problem - but it's wrong to ban/moderate people that disagree with you opinion. "We are only going to allow happy posts and nice people here that don't ask any hard questions". I see it like a political debate in a way - but once you hear something from someone you don't agree with, you just can't mute their voice.
I don't think it's right - that's just my moral stand point.
I think it's a totally different story if there are personal attacks.
Thats how the constitution works in the USA! You own the site, you determine what can and can't be said. Not a moral thing at all, its just the law. this is not a political debate, its a privately owned message bored and the people who write the check for the fee every month decide what can be said.
And if you know nothing about the constitution, then I am not sure why you even suggested in your original post that this is some type of constitutional issue- the tone of your post certainly hinted that this was a violation of freedom of speech. ------
Re: Feedom of Speech
Postby dnkmmw » Thu Mar 15, 2012 12:41 pm
Steph648 wrote:Not a problem Ted! Your analogy is cerrtainl helpful.
It just angers me when people claim to have their personal rights violated (freedom of speech) when in fact it is a prvate company- I guess its just a clear lack of understanding of how the constitution works!
Furthermore, it seems that calling this a constitutional problem is just simply being incendiary, overly dramatic and unnecessary!
I don't think it's fair to say these things when the OP is not from the U.S. Our various rights can be misunderstood by other counties. Not to mention that I don't understand all the rights of other countries either so I could easily misunderstand something.
Dawn ------
Re: Feedom of Speech
Postby NuttyLou » Thu Mar 15, 2012 12:42 pm Well maybe I am the only one that thinks it wrong and that's ok. I am thankful to be able to express my opinion on the topic anyway ---
Steph648 wrote:Not a problem Ted! Your analogy is cerrtainl helpful.
It just angers me when people claim to have their personal rights violated (freedom of speech) when in fact it is a prvate company- I guess its just a clear lack of understanding of how the constitution works!
Furthermore, it seems that calling this a constitutional problem is just simply being incendiary, overly dramatic and unnecessary!
I don't think it's fair to say these things when the OP is not from the U.S. Our various rights can be misunderstood by other counties. Not to mention that I don't understand all the rights of other countries either so I could easily misunderstand something.
Dawn
She brought up the constitutionality and the tone was certainly suggestive that there was a violation of freedom of seech, which is incendiary and flat out incorrect. -------
Re: Feedom of Speech
Postby joykanani » Thu Mar 15, 2012 12:45 pm
Steph648 wrote:Not a problem Ted! Your analogy is cerrtainl helpful.
It just angers me when people claim to have their personal rights violated (freedom of speech) when in fact it is a prvate company- I guess its just a clear lack of understanding of how the constitution works!
Furthermore, it seems that calling this a constitutional problem is just simply being incendiary, overly dramatic and unnecessary!
I didn't take NuttyLou's questions as being incendiary, overly dramatic or unnecessary. She asked why all of a sudden things are being moderated as heavily as they have been today and about people being banned. While I do agree that PTI does in fact own the forum and has the right to delete/moderate things here, I think you may have jumped the gun a bit on NuttyLou. She CLEARLY said that she's an Aussie and asked about free speech. I think the point she was trying to make was that instead of moderating the forums so much, wouldn't spending that time fixing the website and customers issues have more precedent.
Um...I think it's obvious on that Freedom of Speech thread that Steph thinks she knows everything:
Re: Feedom of Speech by Steph648 » Thu Mar 15, 2012 6:06 pm
The question marks certainly seemed like some sarcasm... Whatever... At least I got a chance to use one of those random college classes that I took. Somehow an American history class seemed irrelevant a the time with my other pre med courses. Maybe it will come in handy again in medical school next year! Who knows???
She didn't HAVE to mention that she was in med school. Narcisstic much? Bitch
I thought the OOS items were to be back in on Monday. Yet, they are 1 hour from release and they still don't have any of them. Ridiculous! Some of those things have been OOS for over a month.
Postby NuttyLou » Thu Mar 15, 2012 12:47 pm If you READ MY POST I admit to knowing nothing about your Constitution. -----
Re: Feedom of Speech
Postby Steph648 » Thu Mar 15, 2012 12:55 pm Only in Your second post after a bunch of people corrected you. Just didn't seem like your original post was expressing your interest to learn American history, rather to suggest that some type of personal right was violated. -------
Re: Feedom of Speech
Postby Joan B » Thu Mar 15, 2012 12:55 pm that's ok...!!! the majority of americans misunderstand the 1st amendment. no biggie --------
Re: Feedom of Speech
Postby joykanani » Thu Mar 15, 2012 1:00 pm
Steph648 wrote:Only in Your second post after a bunch of people corrected you. Just didn't seem like your original post was expressing your interest to learn American history, rather to suggest that some type of personal right was violated.
Actually, Lou clearly said in her original, unedited post that she is an Aussie and there were question marks at the end of some of her sentences which clearly means she was asking. -------
Re: Feedom of Speech
Postby Steph648 » Thu Mar 15, 2012 1:06 pm The question marks certainly seemed like some sarcasm... Whatever... At least I got a chance to use one of those random college classes that I took. Somehow an American history class seemed irrelevant a the time with my other pre med courses. Maybe it will come in handy again in medical school next year! Who knows??? ------
Postby NuttyLou » Thu Mar 15, 2012 1:08 pm Well Steph I'm glad you know everything about the Constitution and it helped you put me back in my place. I hope you feel much better now.
I just want to thank the Anonymous FaceBook poster from the prior space. I don't have a FB account so I really appreciate reading what the former DT members had to say.
Okay, so NH is an indulgent cow. But how come everyone in the biz loves her? The magazines are overrun with PTI - none of them know about this sh*t or they all just want to ride the money train ?
NH needs good publicity, that's why she is friendly to the ones who can help her (magazines) it's all about business. As a boss, her friendly face may be different...
Lordy Bee, Dawn - way to make a stupid comment. So you're not interested or concerned about the customer's problems, it's all about your income. Now I understand why you and NH are besties. And why you're shilling on the forum.
That post by Steph pissed me off. You may be going to med school but you're still a bitch. And the poster who said, I forget the name of the thread I think a release thread, something like Now that so many people aren't ordering there will be more goodies for me. Thank you for being a representative of one if man kind's ugliest traits... I don't care about you as long as I get what I want.
NOT everyone in the biz loves Nichole. Quite the opposite. Quietly, other stamp company owners will admit they can't stand her and she has a rep for being a bitch.
Case in point the cruise that Stamping Bella, PTI and Gina K all arranged when they were all member companies on SCS. This was years ago.
I think the reason PTI is in the mags is because the designers chose to submit using those stamps. It has nothing to do with if the mag editors like Nichole or not.
P.S. Susan picks the cards for PC, not Cath anymore.
NOT everyone in the biz loves Nichole. Quite the opposite. Quietly, other stamp company owners will admit they can't stand her and she has a rep for being a bitch.
Case in point the cruise that Stamping Bella, PTI and Gina K all arranged when they were all member companies on SCS. This was years ago.
I think the reason PTI is in the mags is because the designers chose to submit using those stamps. It has nothing to do with if the mag editors like Nichole or not.
P.S. Susan picks the cards for PC, not Cath anymore. 15 March 2012 18:23
I think it's about designers choosing to use PTI for their mag submissions too. Nothing to do with a love for Nichole. I think there has been quite a lot of 'please notice me Nichole' submissions. Which haven't worked!. But I think if things don't improve soon at PTI (and I don't personally think they will) I think mag designers will start falling away from using PTI. If Nichole was on a downward spiral other stamp businesses, I think she is now on the same path with the wider industry. I think she had a good run whilst it lasted.
The story with the cruise was all 3 companies got together and sponsored a 3 or 5 day cruise (I forget). Stampers bought tickets and part of the package was stamping goodies from all 3 companies, classes, meet and greet type stuff. Hundreds of people went to this event.
It was WIDELY reported back that Nichole was a total bitch and very rude to people. Same ole, same ole.
I don't think anyone knows the real story behind the cruise, but the minute it was finished Nichole went home and removed Gina K from her blog links...the Bella person too I think
If your posts are still being moderated, make sure you have 5 posts and then PM Admin (Rick) and tell him to approve your posts and you will be back in business.
*gasp!* Look! A company that knows how to treat customers properly! Throw your money at MFT!
Shipping Update
by Admin on MARCH 15, 2012 in SHIPPING POLICIES I’ve had several customers email me regarding the length of time it’s taking to receive their orders from our release last Tuesday night. I know that while only a few of you have taken time to contact me there are many of you who may be sharing the same concerns, so I wanted to take a moment to update all of you.
As I mentioned in this post, consistent issues necessitated us moving away from First Class USPS mail, so this release was primarily shipped via FedEx Smart Post. FedEx Smart Post offers the FedEx real-time tracking, with the last leg of delivery provided by the USPS. In theory, it offered the best of both worlds; reliable tracking and affordable cost. In practice it has offered both of those, but has offered a third attribute as well; delayed shipping times. Many orders that would’ve been received by now via USPS are still in transit. And while we know that not every customer has been affected, it is our priority to treat each customer as if they are the most important person we will ever serve, and this delayed delivery time is not acceptable.
Going forward, we will not ship orders via FedEx Smart Post. Instead we will ship USPS Priority Mail (insured) and FedEx Home Delivery. Both of these methods will offer the transit times you are accustomed to, while still affording the reliability and accountability we need.
I have also received several emails regarding our flat postage rate of $6.50 for US orders, so want to address that as well. While I understand that it seems expensive when ordering an item or two, I want to go over the thought process behind this charge so you will better understand how we have arrived at this figure. USPS currently charges $4.90 for a flat rate envelope via Priority Mail, and with our new shipping policy, we are insuring each order that is shipped via USPS, which is a minimum of $.80 per shipment. The insurance cost goes up in tandem with the amount of products purchased, but again, the minimum charge is $.80 for the insurance Company we use.
We are one of the few Companies that does not increase shipping cost for orders containing card stock even though we must pay additionally to ship these items. Not only do we incur the cost of each box (which can range from $.40 up), we ship these orders via FedEx Home Delivery which varies between $8 and $12 per order. Which is also right in line with the Priority Flat Rate Box price through the USPS of $10.85, plus the additional insurance cost.
Rest assured, we are fully committed to offering you the very best in customer service and expedited order processing. We have also been extremely disappointed in the transit times with FedEx Smart Post. Brianna made an astute comment today in our staff meeting, stating how very frustrated she was in working so hard to ensure that every release order was shipped within hours (she was at the office at 6am Wednesday morning) only to have it take a week for orders to arrive once they had been shipped. Please know that while it is not acceptable to you, it is also not acceptable to us.
Please know that this post is not in lieu of a personal email response by me. It is simply to communicate with all of our valued customers MFT family.
YOU are the most important customer at MFT, and we will continue to serve you the very best way possible!
My post disappeared... sorry if this ends up being a duplicate!
Now HERE'S a company that knows how to treat customers properly!
From the MFT blog...
Shipping Update
by Admin on MARCH 15, 2012 in SHIPPING POLICIES I’ve had several customers email me regarding the length of time it’s taking to receive their orders from our release last Tuesday night. I know that while only a few of you have taken time to contact me there are many of you who may be sharing the same concerns, so I wanted to take a moment to update all of you.
As I mentioned in this post, consistent issues necessitated us moving away from First Class USPS mail, so this release was primarily shipped via FedEx Smart Post. FedEx Smart Post offers the FedEx real-time tracking, with the last leg of delivery provided by the USPS. In theory, it offered the best of both worlds; reliable tracking and affordable cost. In practice it has offered both of those, but has offered a third attribute as well; delayed shipping times. Many orders that would’ve been received by now via USPS are still in transit. And while we know that not every customer has been affected, it is our priority to treat each customer as if they are the most important person we will ever serve, and this delayed delivery time is not acceptable.
Going forward, we will not ship orders via FedEx Smart Post. Instead we will ship USPS Priority Mail (insured) and FedEx Home Delivery. Both of these methods will offer the transit times you are accustomed to, while still affording the reliability and accountability we need.
I have also received several emails regarding our flat postage rate of $6.50 for US orders, so want to address that as well. While I understand that it seems expensive when ordering an item or two, I want to go over the thought process behind this charge so you will better understand how we have arrived at this figure. USPS currently charges $4.90 for a flat rate envelope via Priority Mail, and with our new shipping policy, we are insuring each order that is shipped via USPS, which is a minimum of $.80 per shipment. The insurance cost goes up in tandem with the amount of products purchased, but again, the minimum charge is $.80 for the insurance Company we use.
We are one of the few Companies that does not increase shipping cost for orders containing card stock even though we must pay additionally to ship these items. Not only do we incur the cost of each box (which can range from $.40 up), we ship these orders via FedEx Home Delivery which varies between $8 and $12 per order. Which is also right in line with the Priority Flat Rate Box price through the USPS of $10.85, plus the additional insurance cost.
Rest assured, we are fully committed to offering you the very best in customer service and expedited order processing. We have also been extremely disappointed in the transit times with FedEx Smart Post. Brianna made an astute comment today in our staff meeting, stating how very frustrated she was in working so hard to ensure that every release order was shipped within hours (she was at the office at 6am Wednesday morning) only to have it take a week for orders to arrive once they had been shipped. Please know that while it is not acceptable to you, it is also not acceptable to us.
Please know that this post is not in lieu of a personal email response by me. It is simply to communicate with all of our valued customers MFT family.
YOU are the most important customer at MFT, and we will continue to serve you the very best way possible!
Wow, a company that KNOWS what GOOD customer service is! From the MFT blog...
(part 1)
Shipping Update
by Admin on MARCH 15, 2012 in SHIPPING POLICIES I’ve had several customers email me regarding the length of time it’s taking to receive their orders from our release last Tuesday night. I know that while only a few of you have taken time to contact me there are many of you who may be sharing the same concerns, so I wanted to take a moment to update all of you.
As I mentioned in this post, consistent issues necessitated us moving away from First Class USPS mail, so this release was primarily shipped via FedEx Smart Post. FedEx Smart Post offers the FedEx real-time tracking, with the last leg of delivery provided by the USPS. In theory, it offered the best of both worlds; reliable tracking and affordable cost. In practice it has offered both of those, but has offered a third attribute as well; delayed shipping times. Many orders that would’ve been received by now via USPS are still in transit. And while we know that not every customer has been affected, it is our priority to treat each customer as if they are the most important person we will ever serve, and this delayed delivery time is not acceptable.
Going forward, we will not ship orders via FedEx Smart Post. Instead we will ship USPS Priority Mail (insured) and FedEx Home Delivery. Both of these methods will offer the transit times you are accustomed to, while still affording the reliability and accountability we need.
I have also received several emails regarding our flat postage rate of $6.50 for US orders, so want to address that as well. While I understand that it seems expensive when ordering an item or two, I want to go over the thought process behind this charge so you will better understand how we have arrived at this figure. USPS currently charges $4.90 for a flat rate envelope via Priority Mail, and with our new shipping policy, we are insuring each order that is shipped via USPS, which is a minimum of $.80 per shipment. The insurance cost goes up in tandem with the amount of products purchased, but again, the minimum charge is $.80 for the insurance Company we use.
We are one of the few Companies that does not increase shipping cost for orders containing card stock even though we must pay additionally to ship these items. Not only do we incur the cost of each box (which can range from $.40 up), we ship these orders via FedEx Home Delivery which varies between $8 and $12 per order. Which is also right in line with the Priority Flat Rate Box price through the USPS of $10.85, plus the additional insurance cost.
Rest assured, we are fully committed to offering you the very best in customer service and expedited order processing. We have also been extremely disappointed in the transit times with FedEx Smart Post. Brianna made an astute comment today in our staff meeting, stating how very frustrated she was in working so hard to ensure that every release order was shipped within hours (she was at the office at 6am Wednesday morning) only to have it take a week for orders to arrive once they had been shipped. Please know that while it is not acceptable to you, it is also not acceptable to us.
Please know that this post is not in lieu of a personal email response by me. It is simply to communicate with all of our valued customers MFT family.
YOU are the most important customer at MFT, and we will continue to serve you the very best way possible!
I have to jump in on the Papercrafts discussion. I had heard a long time ago that NH was on the editorial board for PC. This I'm sure has a huge impact on why their magazines are flooded with PTI products (and why I don't buy them anymore). Here's a link to some of NH's earlier posts. . . one about a gathering of staff for PC, and before that there's one where she speaks glowingly of many other women in the industry. I am not surprised to read that she had a falling out with some of them but you'd think she'd go back and delete this! Anyway...read for yourself:
First problem of the night. Set up to place an order for cardstock and some ribbon not from this release. It would not take my reward points, but did take my Visa, so I ended up with an order without being able to use my reward points as it had already gone through. So, instead of being totally done forever with PTI, I still have the darn reward points and paid (which I had not planned for) with my credit card. It also would not take PayPal tonight. Is anyone else able to use up their points.
steph is one of those people who probably can't go five minutes in a conversation without mentioning "med school" just to make to make sure everyone knows she is better.
Home page may not be live but with a little detective work it's easy to see this month's shit, for the stamps(just work the id numbers backwards, 2503, 2502, etc). If you look at the dies, you can see the same pattern and find them as well. They've been up for at least an hour or so. --
how many times can Nichole say "the tech department has been working on that"? Tech department, my ass - just like her "customer dis-service" department.
MFT Changes to Quicker Shipping Method by The MFT Lady I’ve had several customers email me regarding the length of time it’s taking to receive their orders from our release last Tuesday night. I know that while only a few of you have taken time to contact me there are many of you who may be sharing the same concerns, so I wanted to take a moment to update all of you.
As I mentioned in this post, consistent issues necessitated us moving away from First Class USPS mail, so this release was primarily shipped via FedEx Smart Post. FedEx Smart Post offers the FedEx real-time tracking, with the last leg of delivery provided by the USPS. In theory, it offered the best of both worlds; reliable tracking and affordable cost. In practice it has offered both of those, but has offered a third attribute as well; delayed shipping times. Many orders that would’ve been received by now via USPS are still in transit. And while we know that not every customer has been affected, it is our priority to treat each customer as if they are the most important person we will ever serve, and this delayed delivery time is not acceptable.
Going forward, we will not ship orders via FedEx Smart Post. Instead we will ship USPS Priority Mail (insured) and FedEx Home Delivery. Both of these methods will offer the transit times you are accustomed to, while still affording the reliability and accountability we need.
I have also received several emails regarding our flat postage rate of $6.50 for US orders, so want to address that as well. While I understand that it seems expensive when ordering an item or two, I want to go over the thought process behind this charge so you will better understand how we have arrived at this figure. USPS currently charges $4.90 for a flat rate envelope via Priority Mail, and with our new shipping policy, we are insuring each order that is shipped via USPS, which is a minimum of $.80 per shipment. The insurance cost goes up in tandem with the amount of products purchased, but again, the minimum charge is $.80 for the insurance Company we use.
We are one of the few Companies that does not increase shipping cost for orders containing card stock even though we must pay additionally to ship these items. Not only do we incur the cost of each box (which can range from $.40 up), we ship these orders via FedEx Home Delivery which varies between $8 and $12 per order. Which is also right in line with the Priority Flat Rate Box price through the USPS of $10.85, plus the additional insurance cost.
Rest assured, we are fully committed to offering you the very best in customer service and expedited order processing. We have also been extremely disappointed in the transit times with FedEx Smart Post. Brianna made an astute comment today in our staff meeting, stating how very frustrated she was in working so hard to ensure that every release order was shipped within hours (she was at the office at 6am Wednesday morning) only to have it take a week for orders to arrive once they had been shipped. Please know that while it is not acceptable to you, it is also not acceptable to us.
Please know that this post is not in lieu of a personal email response by me. It is simply to communicate with all of our valued customers MFT family. :-)
YOU are the most important customer at MFT, and we will continue to serve you the very best way possible!
Settle down 19:17, just fun to see if they actually fixed anything. And obviously theydidn't. The lies continue...and yet people on the forum seem to be surprised they are having trouble?
I am trying to order if only to use the GC's and reward points I have before this company goes up in flames cuz Mrs. O'Leary's cow has kicked the lantern on PTI. Anyway, I have not ordered off the new website...I totally get the frustration now. Hello....if you say you FIXED the state drop down, then fix it for longer than 10 seconds. I'd like to be done with your company but I guess you don't want me to put the order through. What the frack???
yet another awesome customer service response from PTI. No wonder it takes them weeks to respond - they are always looking out for how to be "right" that they lose sight of the spirit of things. Bastards
SMART people are trying to cash out their rewards and be done with it. They deleted my rewards but had no way of knowing that because I had to put the CC information in first and it would not give me a Paypal option (which would have given the reward box first). No matter. I am DONE and they can have the reward points that they made disappear from my account in the last few hours. I think they anticipated and shut down some options to keep people paying $ instead of points.
Not one smidge of sympathy for any forum member who has a problem ordering tonight (except those trying to finish off rewards points or a GC) and then starts whining.
I hadn't received my refund either, and after PMing Danielle earlier today, she got back to me with this quote from Nichole:
"According to our records her order total was $71.00. The coupon discount would have been for $3.55, which would have brought her under the threshold for free shipping. Since she received free shipping (which is equal to more than her $3.55 discount would have been), she does not qualify for a refund. In other words, if the coupon code would have worked, her order total would have been $67.45 and she would have been charged the $6.50 flat shipping rate bringing the total amount to $73.95. Since she only paid $71 and the greater discount was the free shipping, we left it as is which provides her with a better benefit."
That's all well and good. I understand. I just really wish that Dave had mentioned that in his reply to my email inquiry, instead of informing me that I would be getting my refund. I would not have spent time each day checking my credit card looking for my invisible refund.
I post this in hopes that it might help someone else explain what the "hold up" is.
Just e-mail customer service with an order issue. This is on the auto-reply. And it made me laugh my ass off...big time.
ORDER CHANGES OR ADDITIONS: Because of the speed at which we ship things out (often the same day the order is received) we cannot accept any order changes before your package leaves our facility. Many times, once we have received your email, your package is already well on its way. This policy may seem frustrating to some, but in the end it helps us to keep shipping at the speed we have become known for.
I was a little confused at first too. They are talking about the refund granola girl was waiting for and nicholes email response that dawn pasted into the forum....It was copied here by 19:33. Scroll up a little bit.
I hadn't received my refund either, and after PMing Danielle earlier today, she got back to me with this quote from Nichole:
"According to our records her order total was $71.00. The coupon discount would have been for $3.55, which would have brought her under the threshold for free shipping. Since she received free shipping (which is equal to more than her $3.55 discount would have been), she does not qualify for a refund. In other words, if the coupon code would have worked, her order total would have been $67.45 and she would have been charged the $6.50 flat shipping rate bringing the total amount to $73.95. Since she only paid $71 and the greater discount was the free shipping, we left it as is which provides her with a better benefit."
That's all well and good. I understand. I just really wish that Dave had mentioned that in his reply to my email inquiry, instead of informing me that I would be getting my refund. I would not have spent time each day checking my credit card looking for my invisible refund.
I post this in hopes that it might help someone else explain what the "hold up" is.
I'd love to have all you bitches out to my house on release night. We could put the forum on the big screen and talk shit with the pointer all night long.
seems there a few few 'special kind of stupids' out there.....i can't believe u would admit it by posting 'i have a glitch, i can't order' after you knew all the problems! DER
I feel sorry for 1.people with points that want to use them and get out of there. 2. people with GC that want to do the same. 3. no one else
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118 comments:
am I first?!?
thank you for the fresh space. hope you are around in a few hours to do it again! you know we're gonna need it!!
From the previous post, I didn't see any indication that anyone here was running back to PTI to report on the things the previous DT members were saying. It was copied here from FB for the edification of us smackers, and I definitely appreciated being able to read it. I agree - no need to "report" it to PTI.
I was surprised to hear Lauren Meader chime in on Facebook!
Rurr-rerleese partee is hurr? Partee wear wes drinkin shots fur everyy tyme PTI musses up?
Weeee!
Heard a new dong on the radio that made me think if PTI
"now you're just somebody that I used to know"
**** song! A new song!!!
Now and then I think of all the times you screwed me over
But had me believing it was always something that I'd done
And I don't wanna live that way
Reading into every word you say
You said that you could let it go
And I wouldn't catch you hung up on somebody that you used to know...
But you didn't have to cut me off
Make out like it never happened
And that we were nothing
And I don't even need your love
But you treat me like a stranger
And that feels so rough
And you didn't have to stoop so low
Have your friends collect your records
And then change your number
I guess that I don't need that though
Now you're just somebody that I used to know
Oh dear...
The forum seems rather quiet. Where is the dt?
^^^ they're gearing up for the release! gotta make that money...
That Steph648 is a f*ing bitch! She clearly wanted to bash NuttyLou:
http://forum.papertreyink.com/forum/viewtopic.php?f=7&t=33354
here for the ones with no forum access:
Feedom of Speech
Postby NuttyLou » Thu Mar 15, 2012 12:13 pm
Why are comments being moderated and people being been banned from forum when they are not making personal attacks?
Either you have a forum and let people talk or you don't. You can't choose what you want people to say and not say PTI.
I have no idea because I am just some slow Aussie that lives in the outback somewhere.......but don't you guys in the USA have a Constitution or something about Free Speech?
If you have time to moderate the forum and all the comments shouldn't you have time to fix the other problems?
--
Re: Feedom of Speech
Postby Steph648 » Thu Mar 15, 2012 12:20 pm
This blog is not public space- it is privately owned by pti and therefore there is no "free speech". If they don't like what is beng said, they have a legal right to remove it. In a private place, there is no such thing as freedom of speech. If you don't like the rules, you can certainly not participate!
Clearly this is more of an issue of misunderstanding the constitution.... I guess my constitutional history class is coming in handy!
--
Re: Feedom of Speech
Postby Ted » Thu Mar 15, 2012 12:23 pm
If this was a public forum, then I would be in the STRONGEST agreement with you, Lou... I'd be fiercely angry.
However, this forum is NOT a public forum; it's a private forum. As such, the owners of a private forum get to make the rules and enforce them as they see fit.
Whether we think that's fair or not is beside the point. (Not saying that to be rude, but it's the truth.)
An analogy:
I walk into McDonald's and sit at a table and ask disgruntled customers to join me as we talk loudly (and quite often) about how many ways McDonald's has let us down.
Freedom of speech, right?
Wrong.
McDonald's pays the lease on the building and the space.
They ask us to leave.
We say, "No! We know our Constitutional rights!" (Well, in fact, if we're saying this to stay there, we don't know them that well.)
They call the police.
The police arrest us for trespassing.
Are our rights violated? No...their (McDonald's rights) were protected.
I'm thinking of starting a crafting forum this summer. I'll need to pay for hosting, the software, and monthly fees of maintenance.
Somebody joins and because I do something they don't like, they say "TED I do not like how you run this forum and you really need to shape up your practices."
I thank them for their feedback.
They keep going, unsatisfied by my response.
I warn them.
They keep going.
I ban them.
Did I violate their freedom of speech?
Not if I'm the one paying the bill, I didn't.
Again, I'm not saying what the critics here are saying is right/wrong/etc. I'm simply saying that PTI owns the forum; they make the rules; they enforce the rules (as they see fit).
In other words, no court of law is going to back us up if we cry out discrimination, unfair treatment, blocking our freedom of speech.
more from the forum:
Re: Feedom of Speech
Postby thedarkstamper » Thu Mar 15, 2012 12:23 pm
Hey gals,
Rick (the admin) posted in another thread about what's happening with the forum. It's a technical issue and seems to be randomized. From what I read, it doesn't sound like they are intentionally banning people from the forum.
http://forum.papertreyink.com/forum/viewtopic.php?f=7&t=33337&p=372287#p372287
---
Re: Feedom of Speech
Postby cjkerr » Thu Mar 15, 2012 12:23 pm
People r being banned????
----
Re: Feedom of Speech
Postby Ted » Thu Mar 15, 2012 12:24 pm
LOL sorry Steph... I guess I was posting at the same time as you.
You just said it more eloquently and succinctly than me!
-------
Re: Feedom of Speech
Postby Steph648 » Thu Mar 15, 2012 12:31 pm
Not a problem Ted! Your analogy is cerrtainl helpful.
It just angers me when people claim to have their personal rights violated (freedom of speech) when in fact it is a prvate company- I guess its just a clear lack of understanding of how the constitution works!
Furthermore, it seems that calling this a constitutional problem is just simply being incendiary, overly dramatic and unnecessary!
----
Seemed like NuttyLou was asking questions and Steph just bashed her with her college course "backing her up"! Looks like she was called out on bashing Lou though! Props to those who stood up for Lou!
3rd part (or 4th?):
Re: Feedom of Speech
Postby NuttyLou » Thu Mar 15, 2012 12:34 pm
I admit to knowing nothing of the Constitution, but I disagree with the censorship.
If there is a 'place where people can talk' then who has the right to pick and choose what people say?
PTI may pay for this space and they may choose the rules by which they run it - no problem - but it's wrong to ban/moderate people that disagree with you opinion. "We are only going to allow happy posts and nice people here that don't ask any hard questions".
I see it like a political debate in a way - but once you hear something from someone you don't agree with, you just can't mute their voice.
I don't think it's right - that's just my moral stand point.
I think it's a totally different story if there are personal attacks.
---
Re: Feedom of Speech
Postby Joan B » Thu Mar 15, 2012 12:38 pm
IMHO there is Nothing immoral or unethical or surprising about a company owned and paid for forum limiting expression.
-------
Re: Feedom of Speech
Postby Steph648 » Thu Mar 15, 2012 12:39 pm
NuttyLou wrote:I admit to knowing nothing of the Constitution, but I disagree with the censorship.
If there is a 'place where people can talk' then who has the right to pick and choose what people say?
PTI may pay for this space and they may choose the rules by which they run it - no problem - but it's wrong to ban/moderate people that disagree with you opinion. "We are only going to allow happy posts and nice people here that don't ask any hard questions".
I see it like a political debate in a way - but once you hear something from someone you don't agree with, you just can't mute their voice.
I don't think it's right - that's just my moral stand point.
I think it's a totally different story if there are personal attacks.
Thats how the constitution works in the USA! You own the site, you determine what can and can't be said. Not a moral thing at all, its just the law. this is not a political debate, its a privately owned message bored and the people who write the check for the fee every month decide what can be said.
And if you know nothing about the constitution, then I am not sure why you even suggested in your original post that this is some type of constitutional issue- the tone of your post certainly hinted that this was a violation of freedom of speech.
Trying to catch up and can't log into the forum. SQL error.
Is the forum down? I'm getting a SQL error screen?
Re: Feedom of Speech
Postby Steph648 » Thu Mar 15, 2012 12:39 pm
NuttyLou wrote:I admit to knowing nothing of the Constitution, but I disagree with the censorship.
If there is a 'place where people can talk' then who has the right to pick and choose what people say?
PTI may pay for this space and they may choose the rules by which they run it - no problem - but it's wrong to ban/moderate people that disagree with you opinion. "We are only going to allow happy posts and nice people here that don't ask any hard questions".
I see it like a political debate in a way - but once you hear something from someone you don't agree with, you just can't mute their voice.
I don't think it's right - that's just my moral stand point.
I think it's a totally different story if there are personal attacks.
Thats how the constitution works in the USA! You own the site, you determine what can and can't be said. Not a moral thing at all, its just the law. this is not a political debate, its a privately owned message bored and the people who write the check for the fee every month decide what can be said.
And if you know nothing about the constitution, then I am not sure why you even suggested in your original post that this is some type of constitutional issue- the tone of your post certainly hinted that this was a violation of freedom of speech.
------
Re: Feedom of Speech
Postby dnkmmw » Thu Mar 15, 2012 12:41 pm
Steph648 wrote:Not a problem Ted! Your analogy is cerrtainl helpful.
It just angers me when people claim to have their personal rights violated (freedom of speech) when in fact it is a prvate company- I guess its just a clear lack of understanding of how the constitution works!
Furthermore, it seems that calling this a constitutional problem is just simply being incendiary, overly dramatic and unnecessary!
I don't think it's fair to say these things when the OP is not from the U.S. Our various rights can be misunderstood by other counties. Not to mention that I don't understand all the rights of other countries either so I could easily misunderstand something.
Dawn
------
Re: Feedom of Speech
Postby NuttyLou » Thu Mar 15, 2012 12:42 pm
Well maybe I am the only one that thinks it wrong and that's ok.
I am thankful to be able to express my opinion on the topic anyway ---
more from the forum:
Re: Feedom of Speech
Postby Steph648 » Thu Mar 15, 2012 12:43 pm
dnkmmw wrote:
Steph648 wrote:Not a problem Ted! Your analogy is cerrtainl helpful.
It just angers me when people claim to have their personal rights violated (freedom of speech) when in fact it is a prvate company- I guess its just a clear lack of understanding of how the constitution works!
Furthermore, it seems that calling this a constitutional problem is just simply being incendiary, overly dramatic and unnecessary!
I don't think it's fair to say these things when the OP is not from the U.S. Our various rights can be misunderstood by other counties. Not to mention that I don't understand all the rights of other countries either so I could easily misunderstand something.
Dawn
She brought up the constitutionality and the tone was certainly suggestive that there was a violation of freedom of seech, which is incendiary and flat out incorrect.
-------
Re: Feedom of Speech
Postby joykanani » Thu Mar 15, 2012 12:45 pm
Steph648 wrote:Not a problem Ted! Your analogy is cerrtainl helpful.
It just angers me when people claim to have their personal rights violated (freedom of speech) when in fact it is a prvate company- I guess its just a clear lack of understanding of how the constitution works!
Furthermore, it seems that calling this a constitutional problem is just simply being incendiary, overly dramatic and unnecessary!
I didn't take NuttyLou's questions as being incendiary, overly dramatic or unnecessary. She asked why all of a sudden things are being moderated as heavily as they have been today and about people being banned. While I do agree that PTI does in fact own the forum and has the right to delete/moderate things here, I think you may have jumped the gun a bit on NuttyLou. She CLEARLY said that she's an Aussie and asked about free speech. I think the point she was trying to make was that instead of moderating the forums so much, wouldn't spending that time fixing the website and customers issues have more precedent.
Um...I think it's obvious on that Freedom of Speech thread that Steph thinks she knows everything:
Re: Feedom of Speech
by Steph648 » Thu Mar 15, 2012 6:06 pm
The question marks certainly seemed like some sarcasm... Whatever... At least I got a chance to use one of those random college classes that I took. Somehow an American history class seemed irrelevant a the time with my other pre med courses. Maybe it will come in handy again in medical school next year! Who knows???
She didn't HAVE to mention that she was in med school. Narcisstic much? Bitch
I thought the OOS items were to be back in on Monday. Yet, they are 1 hour from release and they still don't have any of them. Ridiculous! Some of those things have been OOS for over a month.
Aww, did you have to post that whole thread? Lol! I'm reading from my phone and I hate all the scrolling!
Re: Feedom of Speech
Postby NuttyLou » Thu Mar 15, 2012 12:47 pm
If you READ MY POST I admit to knowing nothing about your Constitution.
-----
Re: Feedom of Speech
Postby Steph648 » Thu Mar 15, 2012 12:55 pm
Only in Your second post after a bunch of people corrected you. Just didn't seem like your original post was expressing your interest to learn American history, rather to suggest that some type of personal right was violated.
-------
Re: Feedom of Speech
Postby Joan B » Thu Mar 15, 2012 12:55 pm
that's ok...!!! the majority of americans misunderstand the 1st amendment. no biggie
--------
Re: Feedom of Speech
Postby joykanani » Thu Mar 15, 2012 1:00 pm
Steph648 wrote:Only in Your second post after a bunch of people corrected you. Just didn't seem like your original post was expressing your interest to learn American history, rather to suggest that some type of personal right was violated.
Actually, Lou clearly said in her original, unedited post that she is an Aussie and there were question marks at the end of some of her sentences which clearly means she was asking.
-------
Re: Feedom of Speech
Postby Steph648 » Thu Mar 15, 2012 1:06 pm
The question marks certainly seemed like some sarcasm... Whatever... At least I got a chance to use one of those random college classes that I took. Somehow an American history class seemed irrelevant a the time with my other pre med courses. Maybe it will come in handy again in medical school next year! Who knows???
------
The OOS items will go in the store when the release goes live.
Oops, sorry the last post:
Re: Feedom of Speech
Postby NuttyLou » Thu Mar 15, 2012 1:08 pm
Well Steph I'm glad you know everything about the Constitution and it helped you put me back in my place. I hope you feel much better now.
I just want to thank the Anonymous FaceBook poster from the prior space. I don't have a FB account so I really appreciate reading what the former DT members had to say.
On the other side of the world - how much longer until the release?
Release in one hour and a few min.
And by the way - if Geny was kicked off the DT for having low traffic, then Erin Lincoln needs to go too. Does anyone go to her blog?
thanks..
so what did lauren have to say?
Lauren said that they started treating her badly and she left and never looked back.
Oh, they also told her they would halt her career if she left.
I can see Nichole telling someone that they are nothing without her. Oh she's such and indulgent cow.
Okay, so NH is an indulgent cow. But how come everyone in the biz loves her? The magazines are overrun with PTI - none of them know about this sh*t or they all just want to ride the money train ?
NH needs good publicity, that's why she is friendly to the ones who can help her (magazines) it's all about business. As a boss, her friendly face may be different...
I'm still on moderate and my comments aren't showing there. I hate them.
I'm still on moderate and my comments aren't showing there. I hate them.
15 March 2012 18:09
*********************
Me too!
How do you know everyone in the business loves her?
Lordy Bee, Dawn - way to make a stupid comment. So you're not interested or concerned about the customer's problems, it's all about your income. Now I understand why you and NH are besties. And why you're shilling on the forum.
That post by Steph pissed me off. You may be going to med school but you're still a bitch. And the poster who said, I forget the name of the thread I think a release thread, something like Now that so many people aren't ordering there will be more goodies for me. Thank you for being a representative of one if man kind's ugliest traits... I don't care about you as long as I get what I want.
Not the same poster and I don't know whether she's loved or not but she has a longstanding friendship with Cath at Papercrafts.
clearly all the "trouble makers" were banned from the forum before the release party tonight.
Some release party. There have only been 33 posts in "The Party Starts Here" thread. Back in the day you couldn't freaking keep up with the posts.
NOT everyone in the biz loves Nichole. Quite the opposite. Quietly, other stamp company owners will admit they can't stand her and she has a rep for being a bitch.
Case in point the cruise that Stamping Bella, PTI and Gina K all arranged when they were all member companies on SCS. This was years ago.
I think the reason PTI is in the mags is because the designers chose to submit using those stamps. It has nothing to do with if the mag editors like Nichole or not.
P.S. Susan picks the cards for PC, not Cath anymore.
SCS PTI threads have really slowed down.
http://forum.papertreyink.com/forum/viewtopic.php?f=7&t=33328
Is this shellca person for real or does she just not understand the magnitude of the problems that PTI is facing?
NOT everyone in the biz loves Nichole. Quite the opposite. Quietly, other stamp company owners will admit they can't stand her and she has a rep for being a bitch.
Case in point the cruise that Stamping Bella, PTI and Gina K all arranged when they were all member companies on SCS. This was years ago.
I think the reason PTI is in the mags is because the designers chose to submit using those stamps. It has nothing to do with if the mag editors like Nichole or not.
P.S. Susan picks the cards for PC, not Cath anymore.
15 March 2012 18:23
Just curious as to how you know this?
What was the story behind the cruise again?
I think it's about designers choosing to use PTI for their mag submissions too. Nothing to do with a love for Nichole. I think there has been quite a lot of 'please notice me Nichole' submissions. Which haven't worked!. But I think if things don't improve soon at PTI (and I don't personally think they will) I think mag designers will start falling away from using PTI. If Nichole was on a downward spiral other stamp businesses, I think she is now on the same path with the wider industry. I think she had a good run whilst it lasted.
Yes, what was the story about the cruise?
sorry ..... with other stamp businesses
The story with the cruise was all 3 companies got together and sponsored a 3 or 5 day cruise (I forget). Stampers bought tickets and part of the package was stamping goodies from all 3 companies, classes, meet and greet type stuff. Hundreds of people went to this event.
It was WIDELY reported back that Nichole was a total bitch and very rude to people. Same ole, same ole.
I don't think anyone knows the real story behind the cruise, but the minute it was finished Nichole went home and removed Gina K from her blog links...the Bella person too I think
OMG! I was checking old SCS threads to find the Stamp Cruise info and found this oldie!
http://www.splitcoaststampers.com/forums/general-stamping-talk-f17/cant-get-through-papertrey-any-ideas-t343681.html
Looks like the problems were from the beginning!
I remember hearing rumors about the 3 stamp company owners not getting along!
If your posts are still being moderated, make sure you have 5 posts and then PM Admin (Rick) and tell him to approve your posts and you will be back in business.
*gasp!* Look! A company that knows how to treat customers properly! Throw your money at MFT!
Shipping Update
by Admin on MARCH 15, 2012 in SHIPPING POLICIES
I’ve had several customers email me regarding the length of time it’s taking to receive their orders from our release last Tuesday night. I know that while only a few of you have taken time to contact me there are many of you who may be sharing the same concerns, so I wanted to take a moment to update all of you.
As I mentioned in this post, consistent issues necessitated us moving away from First Class USPS mail, so this release was primarily shipped via FedEx Smart Post. FedEx Smart Post offers the FedEx real-time tracking, with the last leg of delivery provided by the USPS. In theory, it offered the best of both worlds; reliable tracking and affordable cost. In practice it has offered both of those, but has offered a third attribute as well; delayed shipping times. Many orders that would’ve been received by now via USPS are still in transit. And while we know that not every customer has been affected, it is our priority to treat each customer as if they are the most important person we will ever serve, and this delayed delivery time is not acceptable.
Going forward, we will not ship orders via FedEx Smart Post. Instead we will ship USPS Priority Mail (insured) and FedEx Home Delivery. Both of these methods will offer the transit times you are accustomed to, while still affording the reliability and accountability we need.
I have also received several emails regarding our flat postage rate of $6.50 for US orders, so want to address that as well. While I understand that it seems expensive when ordering an item or two, I want to go over the thought process behind this charge so you will better understand how we have arrived at this figure. USPS currently charges $4.90 for a flat rate envelope via Priority Mail, and with our new shipping policy, we are insuring each order that is shipped via USPS, which is a minimum of $.80 per shipment. The insurance cost goes up in tandem with the amount of products purchased, but again, the minimum charge is $.80 for the insurance Company we use.
We are one of the few Companies that does not increase shipping cost for orders containing card stock even though we must pay additionally to ship these items. Not only do we incur the cost of each box (which can range from $.40 up), we ship these orders via FedEx Home Delivery which varies between $8 and $12 per order. Which is also right in line with the Priority Flat Rate Box price through the USPS of $10.85, plus the additional insurance cost.
Rest assured, we are fully committed to offering you the very best in customer service and expedited order processing. We have also been extremely disappointed in the transit times with FedEx Smart Post. Brianna made an astute comment today in our staff meeting, stating how very frustrated she was in working so hard to ensure that every release order was shipped within hours (she was at the office at 6am Wednesday morning) only to have it take a week for orders to arrive once they had been shipped. Please know that while it is not acceptable to you, it is also not acceptable to us.
Please know that this post is not in lieu of a personal email response by me. It is simply to communicate with all of our valued customers MFT family.
YOU are the most important customer at MFT, and we will continue to serve you the very best way possible!
Here are some old SCS threads about the cruise. Of course, in the open, nobody will talk about how they didn't get along with Nichole.
http://www.splitcoaststampers.com/forums/general-stamping-talk-f17/stamping-cruise-loot-t392969.html
This thread mentions a blogger who blogged pictures:
http://www.splitcoaststampers.com/forums/general-stamping-talk-f17/cruise-goodies-t394375.html
here is her blog posts in October 2008 with lots of pics.
http://stampqueen.blogspot.com/2008_10_01_archive.html
I disagree 18:39. There were 160 people on that cruise. Lots of people know what happened there.
I wish I was a fly on the wall for that cruise. But I get seasick! lol.
My post disappeared... sorry if this ends up being a duplicate!
Now HERE'S a company that knows how to treat customers properly!
From the MFT blog...
Shipping Update
by Admin on MARCH 15, 2012 in SHIPPING POLICIES
I’ve had several customers email me regarding the length of time it’s taking to receive their orders from our release last Tuesday night. I know that while only a few of you have taken time to contact me there are many of you who may be sharing the same concerns, so I wanted to take a moment to update all of you.
As I mentioned in this post, consistent issues necessitated us moving away from First Class USPS mail, so this release was primarily shipped via FedEx Smart Post. FedEx Smart Post offers the FedEx real-time tracking, with the last leg of delivery provided by the USPS. In theory, it offered the best of both worlds; reliable tracking and affordable cost. In practice it has offered both of those, but has offered a third attribute as well; delayed shipping times. Many orders that would’ve been received by now via USPS are still in transit. And while we know that not every customer has been affected, it is our priority to treat each customer as if they are the most important person we will ever serve, and this delayed delivery time is not acceptable.
Going forward, we will not ship orders via FedEx Smart Post. Instead we will ship USPS Priority Mail (insured) and FedEx Home Delivery. Both of these methods will offer the transit times you are accustomed to, while still affording the reliability and accountability we need.
I have also received several emails regarding our flat postage rate of $6.50 for US orders, so want to address that as well. While I understand that it seems expensive when ordering an item or two, I want to go over the thought process behind this charge so you will better understand how we have arrived at this figure. USPS currently charges $4.90 for a flat rate envelope via Priority Mail, and with our new shipping policy, we are insuring each order that is shipped via USPS, which is a minimum of $.80 per shipment. The insurance cost goes up in tandem with the amount of products purchased, but again, the minimum charge is $.80 for the insurance Company we use.
We are one of the few Companies that does not increase shipping cost for orders containing card stock even though we must pay additionally to ship these items. Not only do we incur the cost of each box (which can range from $.40 up), we ship these orders via FedEx Home Delivery which varies between $8 and $12 per order. Which is also right in line with the Priority Flat Rate Box price through the USPS of $10.85, plus the additional insurance cost.
Rest assured, we are fully committed to offering you the very best in customer service and expedited order processing. We have also been extremely disappointed in the transit times with FedEx Smart Post. Brianna made an astute comment today in our staff meeting, stating how very frustrated she was in working so hard to ensure that every release order was shipped within hours (she was at the office at 6am Wednesday morning) only to have it take a week for orders to arrive once they had been shipped. Please know that while it is not acceptable to you, it is also not acceptable to us.
Please know that this post is not in lieu of a personal email response by me. It is simply to communicate with all of our valued customers MFT family.
YOU are the most important customer at MFT, and we will continue to serve you the very best way possible!
The party forum is DEAD.
Wow, a company that KNOWS what GOOD customer service is! From the MFT blog...
(part 1)
Shipping Update
by Admin on MARCH 15, 2012 in SHIPPING POLICIES
I’ve had several customers email me regarding the length of time it’s taking to receive their orders from our release last Tuesday night. I know that while only a few of you have taken time to contact me there are many of you who may be sharing the same concerns, so I wanted to take a moment to update all of you.
As I mentioned in this post, consistent issues necessitated us moving away from First Class USPS mail, so this release was primarily shipped via FedEx Smart Post. FedEx Smart Post offers the FedEx real-time tracking, with the last leg of delivery provided by the USPS. In theory, it offered the best of both worlds; reliable tracking and affordable cost. In practice it has offered both of those, but has offered a third attribute as well; delayed shipping times. Many orders that would’ve been received by now via USPS are still in transit. And while we know that not every customer has been affected, it is our priority to treat each customer as if they are the most important person we will ever serve, and this delayed delivery time is not acceptable.
Going forward, we will not ship orders via FedEx Smart Post. Instead we will ship USPS Priority Mail (insured) and FedEx Home Delivery. Both of these methods will offer the transit times you are accustomed to, while still affording the reliability and accountability we need.
(part 2)
I have also received several emails regarding our flat postage rate of $6.50 for US orders, so want to address that as well. While I understand that it seems expensive when ordering an item or two, I want to go over the thought process behind this charge so you will better understand how we have arrived at this figure. USPS currently charges $4.90 for a flat rate envelope via Priority Mail, and with our new shipping policy, we are insuring each order that is shipped via USPS, which is a minimum of $.80 per shipment. The insurance cost goes up in tandem with the amount of products purchased, but again, the minimum charge is $.80 for the insurance Company we use.
We are one of the few Companies that does not increase shipping cost for orders containing card stock even though we must pay additionally to ship these items. Not only do we incur the cost of each box (which can range from $.40 up), we ship these orders via FedEx Home Delivery which varies between $8 and $12 per order. Which is also right in line with the Priority Flat Rate Box price through the USPS of $10.85, plus the additional insurance cost.
(part 3)
Rest assured, we are fully committed to offering you the very best in customer service and expedited order processing. We have also been extremely disappointed in the transit times with FedEx Smart Post. Brianna made an astute comment today in our staff meeting, stating how very frustrated she was in working so hard to ensure that every release order was shipped within hours (she was at the office at 6am Wednesday morning) only to have it take a week for orders to arrive once they had been shipped. Please know that while it is not acceptable to you, it is also not acceptable to us.
Please know that this post is not in lieu of a personal email response by me. It is simply to communicate with all of our valued customers MFT family.
YOU are the most important customer at MFT, and we will continue to serve you the very best way possible!
I have to jump in on the Papercrafts discussion. I had heard a long time ago that NH was on the editorial board for PC. This I'm sure has a huge impact on why their magazines are flooded with PTI products (and why I don't buy them anymore). Here's a link to some of NH's earlier posts. . . one about a gathering of staff for PC, and before that there's one where she speaks glowingly of many other women in the industry. I am not surprised to read that she had a falling out with some of them but you'd think she'd go back and delete this! Anyway...read for yourself:
http://nicholeheady.typepad.com/capture_the_moment/the_industry/page/2/
This is in the right hand sidebar of NH's blog under the heading of the "industry."
She's full of herself and it looks like now her head has gotten to big to even think straight.
Is it just me or is the storefront a little SLLLLLLOOOOW at that moment? I'm not seeing new stuff other than that stupid tie die.
Lots of lurkers though!
First problem of the night. Set up to place an order for cardstock and some ribbon not from this release. It would not take my reward points, but did take my Visa, so I ended up with an order without being able to use my reward points as it had already gone through. So, instead of being totally done forever with PTI, I still have the darn reward points and paid (which I had not planned for) with my credit card. It also would not take PayPal tonight. Is anyone else able to use up their points.
OMG - Jackie just took out a big ole smack stick!
http://forum.papertreyink.com/forum/viewtopic.php?f=7&t=33354&start=25
Argh! I am on the PTI site (not to buy but to peruse), and I cannot understand how to see this month's release. WTF?
steph is one of those people who probably can't go five minutes in a conversation without mentioning "med school" just to make to make sure everyone knows she is better.
so, is it me or is the website completely fucked now? maybe if we all hit refresh 100 times it will completely crash.
Home page may not be live but with a little detective work it's easy to see this month's shit, for the stamps(just work the id numbers backwards, 2503, 2502, etc). If you look at the dies, you can see the same pattern and find them as well. They've been up for at least an hour or so. --
https://papertreyink.com/Item.aspx?ID=2504
Oh no you didn't !!
how many times can Nichole say "the tech department has been working on that"? Tech department, my ass - just like her "customer dis-service" department.
Loser.
Eh, trying a mock checkout. NO dropdown box for the state.
A friend just emailed me to say besides the reward points not being accepted, the state drop down box is also still not working. What DID they fix??
Okay people what the hell is going on? Are people on this blog seriously placing orders tonight?
I said "mock" order......just seeing how fucked up the site is.
I didn't order, just curious. Still cannot see the home page yet myself.
MFT Changes to Quicker Shipping Method
by The MFT Lady
I’ve had several customers email me regarding the length of time it’s taking to receive their orders from our release last Tuesday night. I know that while only a few of you have taken time to contact me there are many of you who may be sharing the same concerns, so I wanted to take a moment to update all of you.
As I mentioned in this post, consistent issues necessitated us moving away from First Class USPS mail, so this release was primarily shipped via FedEx Smart Post. FedEx Smart Post offers the FedEx real-time tracking, with the last leg of delivery provided by the USPS. In theory, it offered the best of both worlds; reliable tracking and affordable cost. In practice it has offered both of those, but has offered a third attribute as well; delayed shipping times. Many orders that would’ve been received by now via USPS are still in transit. And while we know that not every customer has been affected, it is our priority to treat each customer as if they are the most important person we will ever serve, and this delayed delivery time is not acceptable.
Going forward, we will not ship orders via FedEx Smart Post. Instead we will ship USPS Priority Mail (insured) and FedEx Home Delivery. Both of these methods will offer the transit times you are accustomed to, while still affording the reliability and accountability we need.
I have also received several emails regarding our flat postage rate of $6.50 for US orders, so want to address that as well. While I understand that it seems expensive when ordering an item or two, I want to go over the thought process behind this charge so you will better understand how we have arrived at this figure. USPS currently charges $4.90 for a flat rate envelope via Priority Mail, and with our new shipping policy, we are insuring each order that is shipped via USPS, which is a minimum of $.80 per shipment. The insurance cost goes up in tandem with the amount of products purchased, but again, the minimum charge is $.80 for the insurance Company we use.
We are one of the few Companies that does not increase shipping cost for orders containing card stock even though we must pay additionally to ship these items. Not only do we incur the cost of each box (which can range from $.40 up), we ship these orders via FedEx Home Delivery which varies between $8 and $12 per order. Which is also right in line with the Priority Flat Rate Box price through the USPS of $10.85, plus the additional insurance cost.
Rest assured, we are fully committed to offering you the very best in customer service and expedited order processing. We have also been extremely disappointed in the transit times with FedEx Smart Post. Brianna made an astute comment today in our staff meeting, stating how very frustrated she was in working so hard to ensure that every release order was shipped within hours (she was at the office at 6am Wednesday morning) only to have it take a week for orders to arrive once they had been shipped. Please know that while it is not acceptable to you, it is also not acceptable to us.
Please know that this post is not in lieu of a personal email response by me. It is simply to communicate with all of our valued customers MFT family. :-)
YOU are the most important customer at MFT, and we will continue to serve you the very best way possible!
Settle down 19:17, just fun to see if they actually fixed anything. And obviously theydidn't. The lies continue...and yet people on the forum seem to be surprised they are having trouble?
LOL..I am about to bust a gut with my laughter over here.
I am so tickled by how some ppl are getting upset that others may be ordering tonight!
LOVE you guys! Way to look out for each other! Please keep reminding ourselves NOT to order from PTI!
I am trying to order if only to use the GC's and reward points I have before this company goes up in flames cuz Mrs. O'Leary's cow has kicked the lantern on PTI. Anyway, I have not ordered off the new website...I totally get the frustration now. Hello....if you say you FIXED the state drop down, then fix it for longer than 10 seconds. I'd like to be done with your company but I guess you don't want me to put the order through. What the frack???
http://forum.papertreyink.com/forum/viewtopic.php?f=7&t=33327
yet another awesome customer service response from PTI. No wonder it takes them weeks to respond - they are always looking out for how to be "right" that they lose sight of the spirit of things. Bastards
SMART people are trying to cash out their rewards and be done with it. They deleted my rewards but had no way of knowing that because I had to put the CC information in first and it would not give me a Paypal option (which would have given the reward box first). No matter. I am DONE and they can have the reward points that they made disappear from my account in the last few hours. I think they anticipated and shut down some options to keep people paying $ instead of points.
Clozuck's order went through without a hitch! Lucky her....she acts like everyone else must be lying.
Not one smidge of sympathy for any forum member who has a problem ordering tonight (except those trying to finish off rewards points or a GC) and then starts whining.
I hadn't received my refund either, and after PMing Danielle earlier today, she got back to me with this quote from Nichole:
"According to our records her order total was $71.00. The coupon discount would have been for $3.55, which would have brought her under the threshold for free shipping. Since she received free shipping (which is equal to more than her $3.55 discount would have been), she does not qualify for a refund. In other words, if the coupon code would have worked, her order total would have been $67.45 and she would have been charged the $6.50 flat shipping rate bringing the total amount to $73.95. Since she only paid $71 and the greater discount was the free shipping, we left it as is which provides her with a better benefit."
That's all well and good. I understand.
I just really wish that Dave had mentioned that in his reply to my email inquiry, instead of informing me that I would be getting my refund.
I would not have spent time each day checking my credit card looking for my invisible refund.
I post this in hopes that it might help someone else explain what the "hold up" is.
If I had a gift cert. or rewards I would use them up, not sure they'll be much good very long.
Yes littlebirchtree. We are the bad guys.
I just added a 3 dollar die to my cart. 9.93 for ground shipping within the US. Paypal seemed to be working but I backed out.
things that make you go hmmmm??? from twitter
marcypenner @marcypenner
If you're going to say mean things please have the stones to not use "anonymous" for your screen name.
Who the fuck is Marcy Penner??
That reply from Nichole has rendered me speechless!!!!!!!!!!!!!
She is from Studio Calico.
They have their own cluster of customer service issues.
PTI have got their heads stuck in a very dark place.
The reply to granolagirl?
19:51 -
hmmmm....doesn't "I drink the Kool-Aid" Dawn also do design work for Studio Calico? She must love to hang with the bullies.
Some people are just so stupid .
If you don't like the bashing threads, don't open them!
Anonymous said...
The reply to granolagirl?
Yes.
link to Nichole's post please!
Locked thread #1. (the freedom of speech thread).
Just e-mail customer service with an order issue. This is on the auto-reply. And it made me laugh my ass off...big time.
ORDER CHANGES OR ADDITIONS: Because of the speed at which we ship things out (often the same day the order is received) we cannot accept any order changes before your package leaves our facility. Many times, once we have
received your email, your package is already well on its way. This policy may seem frustrating to some, but in the end it helps us to keep shipping at the speed we have become known for.
^^^^^^^^
you've gotta laugh!
19:50, I looked in the Freedom of Speech thread. Nothing from Nichole, only Heather.
What thread is the reply in?
I wonder what mean things are being said about Marcy?
I was a little confused at first too. They are talking about the refund granola girl was waiting for and nicholes email response that dawn pasted into the forum....It was copied here by 19:33. Scroll up a little bit.
HTH!! Lol
From above
I hadn't received my refund either, and after PMing Danielle earlier today, she got back to me with this quote from Nichole:
"According to our records her order total was $71.00. The coupon discount would have been for $3.55, which would have brought her under the threshold for free shipping. Since she received free shipping (which is equal to more than her $3.55 discount would have been), she does not qualify for a refund. In other words, if the coupon code would have worked, her order total would have been $67.45 and she would have been charged the $6.50 flat shipping rate bringing the total amount to $73.95. Since she only paid $71 and the greater discount was the free shipping, we left it as is which provides her with a better benefit."
That's all well and good. I understand.
I just really wish that Dave had mentioned that in his reply to my email inquiry, instead of informing me that I would be getting my refund.
I would not have spent time each day checking my credit card looking for my invisible refund.
I post this in hopes that it might help someone else explain what the "hold up" is.
http://forum.papertreyink.com/forum/viewtopic.php?f=7&t=33327
WOW. That release night tech help thread is crazy. SOOO many problems.
^^^ hey, we're on a new post...
LMFAO @ Ami!!!
http://forum.papertreyink.com/forum/viewtopic.php?f=7&t=33381
I'd love to have all you bitches out to my house on release night. We could put the forum on the big screen and talk shit with the pointer all night long.
seems there a few few 'special kind of stupids' out there.....i can't believe u would admit it by posting 'i have a glitch, i can't order' after you knew all the problems! DER
I feel sorry for 1.people with points that want to use them and get out of there.
2. people with GC that want to do the same.
3. no one else
Ami's thread got deleted. What did it say?
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