PTI stands for Papertrey Ink. This is a collective smack blog and Papertrey Ink review page. Papertrey Ink's continuously poor customer service has lead to a page dedicated to discussion of this stamp company and recommendations for alternative stamp companies. Minimal censorship here- I prefer to leave it up to posters' discretion.
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Generational stamping? Damn they're grasping at straws for MIM. No wonder they were trolling the forum for ideas. ACN we don't need a video to learn how to "stamp off.". We're not idiots.
Back to the last thread, do you think Dawn (WP9) was trying to imply that perhaps NH did not license the image from the illustrator when PTI created Rosie Posie?
I thought the same thing on MIM. How lame! And the video was 11 minutes long? Like this is anything but a beginner idea that needs a lesson to teach.The whole bunch of them are losing their edge.
Much has been said here about Julie and her (lack of) customer service role. We all know what Nichole does. The one we never hear about is Jane. So what exactly does Jane do for PTI? Or is she basically a silent partner, aka money bags?
Just looked at the Wplus9 stamp store and I have to say they are the perfect substitute for PTI. A lot of the designs are very similar but then there's more variety.
It's no skin off my nose because I'd never try to win a prize at PTI but when they decided to switch to GCs, why couldn't they have just said, we weren't getting prizes out in a timely manner so we have changed prizes to G.C.s . Just at least this once make a tiny little admission that you are not holding up your end very well. Just once.
Well of course they do but that's just the point. It's very short-sighted.
It takes a bigger person to admit they messed up, and with the public relations fiasco they've created, I think they'd actually make themselves look better if they would just admit their own failings - even once.
Isn't that one of the things everyone here has complained about? Their holier than thou arrogance? People make mistakes. Sure they can't go around saying that every day (well they could considering how often they messup), but this would have been a good time to show a little humility.
I can't believe I'm saying this but I think ACN's card is pretty and there are probably a lot of new stampers that don't know about generational stamping.
They can't go a week without digging their hole a little deeper...I was afraid for a minute there though that NH would cancel everyone's gift certificates for reward points.
I think you are right. Those of us seasoned stampers no longer have much use for them and they certainly don't want us around or they would not be banning, making purchasing so hard, etc. I think I finally have it figured out. They don't want those of us who know what they are about to get in the way of brand new customers who probably don't even read forums, etc. to know the truth. The more of us who post blog posts about this, the better.
Before I start, I'm not ACN. But I do videos and tuts on my blog, and have a good amount of traffic and subs... although that's all relative. Anyway, all I really have to say about the MIM video is that you'd be surprised at the shit "readers" and "followers" request. Things that really shouldn't need such thorough explanation... like how I adhered something, or how to stitch to my card, etc.
I don't blame her for sharing even the simplest ideas in her video b/c when you post a card like that, you get comments and emails saying things like, "I'd love to see HOW you do that." or, "When I do it, it doesn't look like that, do you ink pad to stamp, or stamp to pad?" Sometimes it's easier to just show them, and if you don't need to see it, don't watch.
I bet some of the pti designers get requests for very basic techniques as well as people that have to know where they got every single supply. It would drive me batty to have to answer exactly where I bought every staple or paper scrap.
I also think that there are many new stampers that have just picked up a Papercrafts magazine for the first time and will be brand new to PTI. I guess they have to cater to everyone.
You all are joking, but people ask that kind of stuff. It's a catch 22 when it comes to blogging. The more exposure you get (readers) the more catering you "have" to do, or are expected to do.
Fine. Cater to the newbies BUT is it too much to ask for videos that reach a variety of abilities? In 11 minutes, they could've done a basic intro and used the last half for the "experienced stamper." If they plan to increase their fan base (instead of swapping out loyal fans for newbies) these videos need to meet the abilities of their entire audience.
I do like Melissa's comments here: http://www.splitcoaststampers.com/forums/general-stamping-talk-f17/papertrey-customer-service-announcement-newsletter-t550389-4.html#post19320122
I think something that makes it hard for smackers to move on is that all this time so many have put PTI on that pedestal - they bought into all of the hyperbole spewed forth by Nichole Heady and now that the magnifying glass has finally been turned on them, it's really a revelation to a lot of people.
The mighty have fallen and you feel pretty used when you realize that they were only mighty in their own eyes and too many Kool-Aid drinkers perpetuated the myth.
I didn't like Melissa's comments at all. It's easy to say, "Move on" when it's someone else's order that's screwed up, or money not refunded, or anniversary set (2011) still not received ... add to that being banned form the forum with no response from CS, ever ... yeah, Melissa values CS except for those petty things. (insert eye roll)
There is a link on the main website for customer service now that directs customers to send an email to support@papertreyink.zendesk.com. It's a new customer service portal that PTI is implementing to improve customer service response time and issue tracking.
I am certain anyone reading this here will automatically bash it and say it will never work, why would they solve my issue with the new system when they didn't handle it in the old, it's too late for them to fix it, etc.... There are probably a million reasons not to give it a try.
Or you could just give it a shot and see what happens.
Someone on the other thread said Unity was having a sale and although I'm a sucker for 40% off, their stamps are hideous (IMO).
Re: Nancy from the other thread, I think she handled herself really well under the pressure of smack and accusations of pimping her wares. You are one classy lady, Nancy. I never had planned to buy from Amuse, but I would buy from you based on your ability to stay professional here.
If I had been you I probably would have flipped out and told smackers to f-off. And I'd also be out of business because of my crappy attitude. Which is fine. At least I know myself well enough not to be a business owner.
Hey, Julie....take a hint. Know your strengths AND YOUR WEAKNESSES.
. It's a new customer service portal that PTI is implementing to improve customer service response time and issue tracking.
That's great Mutt, thanks for pointing it out.
You know what else would be great? Nichole posting an announcement saying "We love our customers and are doing everything that we can to improve customer service wait times. Therefore, we are using a new system......"
I think that is coming...it's not officially been announced in order to give them a day or two of testing (a foreign concept I know) and getting to know the system...
for crying out loud, mutt is making website announcements on the smack board? no wonder the company is so fucked up. oh but wait, i don't buy it anyway!
Why is Nichole always quick to make grandiose announcements of things they can't deliver but won't mention this? I'm not asking for full disclosure but damn a little humility and transparency would go a LONG way given the current crappy situation the company's in. Seems customers find out more from each other than the people who own/work for the company. That's not right IMO.
Mutt, could you please clarify how the new zendesk is something other than just a new e-mail address for customer service? Also, did PTI come up with "zendesk," or is that something existing I just haven't heard of? I ask, because I have to say I don't really like it, sounds too much like someone telling me to calm down when I'm upset, which is exactly the wrong thing to do. I'd fell better if it was called QuickResolutionDesk.
Zendesk is not the solution if all refunds and returns need to be approved by the almighty Julie. And having more tickets coming in for poor flustered Dave to rubber stamp and pass along to Julie is NOT going to speed up resolutions. Perhaps we'll see faster response times, but the mark of good CS is when a resolution has been reached.
Although, I can see why the DT is coming into full CS mode. Put them on zen desk with their sunshiny responses and I'm sure the zendesk stats report will make it look like PTI is handling CS tickets.
I am sure the PTB will provide an update when it goes into full production. Not sure why I thought posting it here would be a good idea... It seemed like more than a few of you were having trouble with the current system and I offered an alternative... my bad...
I think you should unban Chris Simon. I think her forum name was cjks, or something close to that. She was NOT one of the ones repeatedly criticizing PTI, she just happened to ask one question on Massive Ban Day and got instantly banned. I think he forum history would show she was not a "trouble-maker".
I think that everybody should be unbanned. I sincerely doubt that anyone here is going to go back just to stir up trouble. Most people are so over the this that they can't be bothered.
First time poster here: Yay for Verve! Although not a huge purchaser of their stamps lately, I used to be on the DT and their stamps are really high quality.
If PTI is implementing a new system I hope it works. They need to do SOMETHING after all.
I agree that everyone should be unbanned (other than the multitude of spammers selling shoes and stuff, of course).
The only reason that I would like to be unbanned is that I have items for sale on the forum, and I know that I'm getting PMs about them, because I get the email notifications. But I have no way to log in to read the PM, or to respond to them, unless I involve a third party. I have done this in a couple of cases, but it's a big pain in the neck to do so.
Mutt, if you actually have an inside track, prove it. Get the bans lifted.
There is a link on the main website for customer service now that directs customers to send an email to support@papertreyink.zendesk.com. It's a new customer service portal that PTI is implementing to improve customer service response time and issue tracking.
I am certain anyone reading this here will automatically bash it and say it will never work, why would they solve my issue with the new system when they didn't handle it in the old, it's too late for them to fix it, etc.... There are probably a million reasons not to give it a try.
Or you could just give it a shot and see what happens.
zendesk certainly seems like an improvement in terms of not having to keep track of five million emails, but are there more people staffing CS? Does anyone other than the almighty Julie have any real power to fix things/provide real answers to questions?
I think it's good too....but just sad that he only way to get things done is through the forum, or stranger yet through a smack blog created at venting about your company??? Not too look a gift horse in the mouth and all...just strange...
My Cute Stamps - don't know if they are going out of business but I ordered and they arrived already (international). I got 4 or 5 sets? and with postage it cost LESS than just the PTI postage (with NO PRODUCTS)
Dave's been communicative, but not very productive as it pertains to my non-urgent issue. It's dragged on for a couple of weeks and he just doesn't have the capability to fix it. Wish pti had someone who actually does, though.
The Rosie Posie flowers are part of a gallo font (folk art flowers) available for purchase on myfonts.com. I've noticed that many PTI designs are purchased like this (some even from this same foundry). You can buy the font but there are limitations/restrictions for use. I'm thinking that PTI had to pay extra to use it to produce stamps.
Personally, I bought the font. For $20, it's worth it so I can print out whatever size and color I want. Plus I can do a clean cut with my silhouette.
I didn't see dawn's flower in the font but I'm glad to hear that she goes about acquiring images the honest/legal way. Not saying that PTI isn't doing the same, they've just never mentioned it. Plus, the fact that they cliff-noted Coldplay lyrics makes it appear that they do not fully respect the rights of the artists.
Wow, just wow. There have been many revelations today that are promising to create a brighter future for PTI. And we are watching it happen. I have my fingers crossed that this all actually goes somewhere this time.
Rick/Muttation - thank you for listening and trying to provide some assistance to us. It's disheartening that the PTI Unicorns will never understand the impact us smackers have made in trying to make PTI a better company. They think we are all haters, when in reality, most of us want to make PTI better because we believe in their product and talent.
I just sent an e-mail to zendesk. Nice to see a positive change. There seems to be a link to a new forum; are there plans to move the forum to zendesk as well?
However, I did not receive an e-mail from Rick.
Here's hoping that this is a sign of better things to come.
I think MUttation/RIck, has been polite here, no reason to smack him. Even if Mutattion is not RIck, he/she has never been defending pti nasty cs, it seems this person is being genuine.
104 comments:
First
Generational stamping? Damn they're grasping at straws for MIM. No wonder they were trolling the forum for ideas. ACN we don't need a video to learn how to "stamp off.". We're not idiots.
Back to the last thread, do you think Dawn (WP9) was trying to imply that perhaps NH did not license the image from the illustrator when PTI created Rosie Posie?
I thought the same thing on MIM. How lame! And the video was 11 minutes long? Like this is anything but a beginner idea that needs a lesson to teach.The whole bunch of them are losing their edge.
Much has been said here about Julie and her (lack of) customer service role. We all know what Nichole does. The one we never hear about is Jane. So what exactly does Jane do for PTI? Or is she basically a silent partner, aka money bags?
Hmm. The Wplus9 flower is a similar style but is NOT the same as the one in Rosie Posie.
Just looked at the Wplus9 stamp store and I have to say they are the perfect substitute for PTI. A lot of the designs are very similar but then there's more variety.
I am thrilled that there are several newish stamp companies out there that have great new stamps. I won't miss PTI so much.
Avocado Arts is another one to add to the list - Becky Oehlers and Julia Stainton are on the design team for them, too.
I think that Dawn of Wplus9 was worried that people would say that she copied PTI and that is why she wrote the note about licensing from the artist.
Jane appears to be a silent partner.
It's no skin off my nose because I'd never try to win a prize at PTI but when they decided to switch to GCs, why couldn't they have just said, we weren't getting prizes out in a timely manner so we have changed prizes to G.C.s . Just at least this once make a tiny little admission that you are not holding up your end very well. Just once.
I don't see why they would say that.
Why not say whatever makes them look the best?
Well of course they do but that's just the point. It's very short-sighted.
It takes a bigger person to admit they messed up, and with the public relations fiasco they've created, I think they'd actually make themselves look better if they would just admit their own failings - even once.
Isn't that one of the things everyone here has complained about? Their holier than thou arrogance? People make mistakes. Sure they can't go around saying that every day (well they could considering how often they messup), but this would have been a good time to show a little humility.
I can't believe I'm saying this but I think ACN's card is pretty and there are probably a lot of new stampers that don't know about generational stamping.
They can't go a week without digging their hole a little deeper...I was afraid for a minute there though that NH would cancel everyone's gift certificates for reward points.
Generational stamping is pretty obvious to almost anyone, even a beginner.
HaHa - good one on turning GC into points!
I converted mine to GC and now deciding what to use them for before I can say good bye forever to this loser co.
maybe they're going to start catering to the new stamper. You know, people who haven't heard how awful they are.
I think you are right. Those of us seasoned stampers no longer have much use for them and they certainly don't want us around or they would not be banning, making purchasing so hard, etc. I think I finally have it figured out. They don't want those of us who know what they are about to get in the way of brand new customers who probably don't even read forums, etc. to know the truth. The more of us who post blog posts about this, the better.
Before I start, I'm not ACN. But I do videos and tuts on my blog, and have a good amount of traffic and subs... although that's all relative. Anyway, all I really have to say about the MIM video is that you'd be surprised at the shit "readers" and "followers" request. Things that really shouldn't need such thorough explanation... like how I adhered something, or how to stitch to my card, etc.
I don't blame her for sharing even the simplest ideas in her video b/c when you post a card like that, you get comments and emails saying things like, "I'd love to see HOW you do that." or, "When I do it, it doesn't look like that, do you ink pad to stamp, or stamp to pad?" Sometimes it's easier to just show them, and if you don't need to see it, don't watch.
Just another perspective to consider.
I bet some of the pti designers get requests for very basic techniques as well as people that have to know where they got every single supply. It would drive me batty to have to answer exactly where I bought every staple or paper scrap.
I also think that there are many new stampers that have just picked up a Papercrafts magazine for the first time and will be brand new to PTI. I guess they have to cater to everyone.
It would be nice to learn how to draw those stitch lines or straight lines for a future MIM video.
/sarcasm
A ruler will do that.
Really? A ruler? But how do you use it???
You all are joking, but people ask that kind of stuff. It's a catch 22 when it comes to blogging. The more exposure you get (readers) the more catering you "have" to do, or are expected to do.
Maybe they can do some MIM's on how to use a ruler, lol. Maybe how to ink a stamp or fold a card in half.
Fine. Cater to the newbies BUT is it too much to ask for videos that reach a variety of abilities? In 11 minutes, they could've done a basic intro and used the last half for the "experienced stamper." If they plan to increase their fan base (instead of swapping out loyal fans for newbies) these videos need to meet the abilities of their entire audience.
Excellent suggestion 11:52. Who's keeping the ongoing list of things PTI doesn't do right the first time?
I do like Melissa's comments here:
http://www.splitcoaststampers.com/forums/general-stamping-talk-f17/papertrey-customer-service-announcement-newsletter-t550389-4.html#post19320122
I think something that makes it hard for smackers to move on is that all this time so many have put PTI on that pedestal - they bought into all of the hyperbole spewed forth by Nichole Heady and now that the magnifying glass has finally been turned on them, it's really a revelation to a lot of people.
The mighty have fallen and you feel pretty used when you realize that they were only mighty in their own eyes and too many Kool-Aid drinkers perpetuated the myth.
I didn't like Melissa's comments at all. It's easy to say, "Move on" when it's someone else's order that's screwed up, or money not refunded, or anniversary set (2011) still not received ... add to that being banned form the forum with no response from CS, ever ... yeah, Melissa values CS except for those petty things. (insert eye roll)
How do banned people get issues resolved.? I have emailed twice in the last 10 days and both emails have been ignored by CS.
If Melissa has never purchased anything from PTI, then I don't think she should tell existing unsatisfied customers to move on.
maybe 11:59 meant to say "I do NOT like" because the rest of that post sort of says it makes sense for smackers to stay on their case.
12:26, I'd put it in the forum or look up a phone number for Heady or Heskamp and call somebody.
Does anyone remember Glenn Close saying "I will NOT be ignored!!!" ??
12:27, i think she was telling smackers to move on, not customers with issues.
but what she doesn't know is that as long as there are unsatisfied customers, the smackers will be on the job!
Oops, sorry 12:26, you're banned... ask someone to put in on the forum for you. I would.
There is a link on the main website for customer service now that directs customers to send an email to support@papertreyink.zendesk.com. It's a new customer service portal that PTI is implementing to improve customer service response time and issue tracking.
I am certain anyone reading this here will automatically bash it and say it will never work, why would they solve my issue with the new system when they didn't handle it in the old, it's too late for them to fix it, etc.... There are probably a million reasons not to give it a try.
Or you could just give it a shot and see what happens.
Honestly, I think I am just too sick and tired to fight them anymore. It is only $24. Not worth my blood pressure.
Just placed my first ever order with Verve.
Someone on the other thread said Unity was having a sale and although I'm a sucker for 40% off, their stamps are hideous (IMO).
Re: Nancy from the other thread, I think she handled herself really well under the pressure of smack and accusations of pimping her wares. You are one classy lady, Nancy. I never had planned to buy from Amuse, but I would buy from you based on your ability to stay professional here.
If I had been you I probably would have flipped out and told smackers to f-off. And I'd also be out of business because of my crappy attitude. Which is fine. At least I know myself well enough not to be a business owner.
Hey, Julie....take a hint. Know your strengths AND YOUR WEAKNESSES.
Yay for your first Verve order! And be ready - it will probably get to you in three days or less. Julee is super quick.
Julee just came home with her twin babies, so her shipping may be delayed a bit. Look for 4 days -lol!
. It's a new customer service portal that PTI is implementing to improve customer service response time and issue tracking.
That's great Mutt, thanks for pointing it out.
You know what else would be great? Nichole posting an announcement saying "We love our customers and are doing everything that we can to improve customer service wait times. Therefore, we are using a new system......"
You get the idea.
I think that is coming...it's not officially been announced in order to give them a day or two of testing (a foreign concept I know) and getting to know the system...
for crying out loud, mutt is making website announcements on the smack board? no wonder the company is so fucked up. oh but wait, i don't buy it anyway!
Why is Nichole always quick to make grandiose announcements of things they can't deliver but won't mention this? I'm not asking for full disclosure but damn a little humility and transparency would go a LONG way given the current crappy situation the company's in. Seems customers find out more from each other than the people who own/work for the company. That's not right IMO.
Hey, Mutt, ask her to un-ban people who have purchased more than $5000 worth of product since the company opened, please.
So this is what they're trying:
http://www.zendesk.com/
It still needs to be operated and implemented by a customer service agent.
good luck with that.
Mutt, could you please clarify how the new zendesk is something other than just a new e-mail address for customer service? Also, did PTI come up with "zendesk," or is that something existing I just haven't heard of? I ask, because I have to say I don't really like it, sounds too much like someone telling me to calm down when I'm upset, which is exactly the wrong thing to do. I'd fell better if it was called QuickResolutionDesk.
Do you think they've never been using anything like this up until this point?
Oh, I see someone posted right before me that it is an existing something. I'll go look at that . . .
Zendesk is not the solution if all refunds and returns need to be approved by the almighty Julie. And having more tickets coming in for poor flustered Dave to rubber stamp and pass along to Julie is NOT going to speed up resolutions. Perhaps we'll see faster response times, but the mark of good CS is when a resolution has been reached.
Although, I can see why the DT is coming into full CS mode. Put them on zen desk with their sunshiny responses and I'm sure the zendesk stats report will make it look like PTI is handling CS tickets.
Does Dave give as many non-answers as Jenn did? I swear that woman didn't actually read the emails.
I am sure the PTB will provide an update when it goes into full production. Not sure why I thought posting it here would be a good idea... It seemed like more than a few of you were having trouble with the current system and I offered an alternative... my bad...
Anonymous cannot be un-banned...don't know who anonymous is...
I was worried that making that announcement might get you into some kind of trouble as well. Thanks for trying though.
Anonymous cannot be un-banned...don't know who anonymous is...
LOL! :-D
How about unbanning ALL customers who have spent over $1000 with PTI?
I think you should unban Chris Simon. I think her forum name was cjks, or something close to that. She was NOT one of the ones repeatedly criticizing PTI, she just happened to ask one question on Massive Ban Day and got instantly banned. I think he forum history would show she was not a "trouble-maker".
Not one of those banned "that" day did anything even close to being wrong.
I second unbanning Chris.
I think that everybody should be unbanned. I sincerely doubt that anyone here is going to go back just to stir up trouble. Most people are so over the this that they can't be bothered.
Ted, you are officially on my foe list.
Only those who have lied on the forum or have been very rude should be banned. Ooops. that includes Rick and Jenn and the owners.
First time poster here:
Yay for Verve!
Although not a huge purchaser of their stamps lately, I used to be on the DT and their stamps are really high quality.
If PTI is implementing a new system I hope it works. They need to do SOMETHING after all.
I agree that everyone should be unbanned (other than the multitude of spammers selling shoes and stuff, of course).
The only reason that I would like to be unbanned is that I have items for sale on the forum, and I know that I'm getting PMs about them, because I get the email notifications. But I have no way to log in to read the PM, or to respond to them, unless I involve a third party. I have done this in a couple of cases, but it's a big pain in the neck to do so.
Mutt, if you actually have an inside track, prove it. Get the bans lifted.
My username on the forum is/was cdjks.
I also have items on the forum for sale and one is pending. I have not been able to access the information if someone has contacted me that way.
Muttation said...
There is a link on the main website for customer service now that directs customers to send an email to support@papertreyink.zendesk.com. It's a new customer service portal that PTI is implementing to improve customer service response time and issue tracking.
I am certain anyone reading this here will automatically bash it and say it will never work, why would they solve my issue with the new system when they didn't handle it in the old, it's too late for them to fix it, etc.... There are probably a million reasons not to give it a try.
Or you could just give it a shot and see what happens.
2 April 2012 13:14
_______________________________________________________
OK Mutt, I took you up on your comment to give it a try, and see what happens... My email was just sent.
OK, so I already received an email to create a password and access the Customer Service Portal. I did, and I can see the email that I sent.
I will keep everyone posted...
WOW! Got another email... It says: Your request (#....) has been received, and is being reviewed by our support staff.
To add additional comments, reply to this email or follow the link below: ...
Of course, I am fully aware that this is not an answer to my email, but it is more than I have ever received from them.
Thank you, Rick. I appreciate it and will behave myself.
Thank you for accepting my apology Donna...
Very impressed! I received two more emails. One from Rick and one from the Portal.
Here is the one from the portal:
Customer Service, Apr 02 20:09 (EDT):
Carmen,
Your account has been reset and you should be able to login just fine. So sorry for the trouble...
Customer Service
This is definitely a step in the right direction.
Thank you, Rick. I appreciate you unbanning me as well. Your apology was very gracious.
Has anyone ordered from My Cute Stamps? They've had a 50% off sale for quite a while now. Are they still in business?
Wow...it appears that Mutt does, indeed, know of what he speaks.
I am glad to know that PTI's powers that be have been reading here and are working to implement real change. This openness is refreshing!
Thank you for being candid, Muttation, and for listening to customer concerns.
zendesk certainly seems like an improvement in terms of not having to keep track of five million emails, but are there more people staffing CS? Does anyone other than the almighty Julie have any real power to fix things/provide real answers to questions?
Rick, while you are at it - please ban Ted!
^^LOL....although I couldn't agree more.
I think it's good too....but just sad that he only way to get things done is through the forum, or stranger yet through a smack blog created at venting about your company???
Not too look a gift horse in the mouth and all...just strange...
Rick is forum admin, no more and no less.
I see him as a go between and he is on our side too. He wants the company to succeed and will listen to our suggestions and pass them along.
My Cute Stamps - don't know if they are going out of business but I ordered and they arrived already (international). I got 4 or 5 sets? and with postage it cost LESS than just the PTI postage (with NO PRODUCTS)
18:33 yes....
Dave's been communicative, but not very productive as it pertains to my non-urgent issue. It's dragged on for a couple of weeks and he just doesn't have the capability to fix it. Wish pti had someone who actually does, though.
FYI RE: Rosie Posie
The Rosie Posie flowers are part of a gallo font (folk art flowers) available for purchase on myfonts.com. I've noticed that many PTI designs are purchased like this (some even from this same foundry). You can buy the font but there are limitations/restrictions for use. I'm thinking that PTI had to pay extra to use it to produce stamps.
Personally, I bought the font. For $20, it's worth it so I can print out whatever size and color I want. Plus I can do a clean cut with my silhouette.
I didn't see dawn's flower in the font but I'm glad to hear that she goes about acquiring images the honest/legal way. Not saying that PTI isn't doing the same, they've just never mentioned it. Plus, the fact that they cliff-noted Coldplay lyrics makes it appear that they do not fully respect the rights of the artists.
Wow, just wow. There have been many revelations today that are promising to create a brighter future for PTI. And we are watching it happen. I have my fingers crossed that this all actually goes somewhere this time.
Rick/Muttation - thank you for listening and trying to provide some assistance to us. It's disheartening that the PTI Unicorns will never understand the impact us smackers have made in trying to make PTI a better company. They think we are all haters, when in reality, most of us want to make PTI better because we believe in their product and talent.
Took me a couple of hours to notice that my avatar (warning sign of ostrich with head in sand) was removed. I guess that's fair.
Sorry ladies. I think ole Mutt is having a laugh that you all think she is Rick. I don't buy it.
Go ahead and don't believe if you don't want to. The timing of Rick's emails to those of us who had been banned was just too perfect.
And if you look at the writing style, Rick and Mutt both very consistently use ellipses in place of commas.
I think Mutt = Rick.
I am with Chris. It is way too much of a coincidence and how would Mutt have known that I accepted Rick's apology within minutes of the exchange.
I just sent an e-mail to zendesk. Nice to see a positive change. There seems to be a link to a new forum; are there plans to move the forum to zendesk as well?
However, I did not receive an e-mail from Rick.
Here's hoping that this is a sign of better things to come.
Have you not been unbanned yet, omathgoddess? It was my impression that all of the bans were being removed.
@ Donna and Chris,
I am very glad that you both received apologies.
Carmen, are you back on the forum now, too?
@ Chris -
Just checked. I no longer see the "banned" message, but I can't use my old password. I just tried resetting it - I will keep you posted. :)
Try using password as your password to get in and then change it to the password you want.
Yes, Carmen is back too.
My ban was lifted.
:) baby steps
I think MUttation/RIck, has been polite here, no reason to smack him. Even if Mutattion is not RIck, he/she has never been defending pti nasty cs, it seems this person is being genuine.
More good news:
http://www.splitcoaststampers.com/forums/general-stamping-talk-f17/im-happy-report-t551499.html
Truly, I think most of us are quietly and cautiously cheering any progress at all as long as we don't see it move backward. We WANT to love PTI again.
Welcome back from the naughty 'time out' corner everyone :)
*sigh* If only pti can revise their intl shipping cost.
Ban Ted and I'll place an order today!
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