PTI stands for Papertrey Ink. This is a collective smack blog and Papertrey Ink review page. Papertrey Ink's continuously poor customer service has lead to a page dedicated to discussion of this stamp company and recommendations for alternative stamp companies. Minimal censorship here- I prefer to leave it up to posters' discretion.
The opinions posted on this blog belong to our visitors and we are not paid for our honest reviews ;)
Rick, the only reason I come here is for hope, hope that pti will get their %^& together. I'd like to order again (after 9 months) but their website is awful (plus their cs is terrible), so I guess I should just ask: do you know when is the website going to be (ever) fully functional?
numero 7!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I'm more suspicious of Pinterest than I am of PTI! I deleted my boards so I haven't even seen her pins there but I also don't think pinning means doing. If it did, then all of the people whose boards I used to follow have gorgeous houses and gardens, can sew, cook, and make anything under the sun, wear perfect clothes, and are pretty much Martha Stewart clones who like funny sayings.
I really like so many things but for some reasons I am having a hard time shopping and getting what I want in my cart to pay. i liked a lot of samples.
Since PTI Smacker asked.....PTI is too cheap to hire a proofreader, to hire more CS staff, to get the website changes implemented...too dumb to see that losing a few bucks on an anniversary set a year ago would have saved them thousands of dollars now, too dumb to understand the value of a customer...
shoot me, i ordered. ordered at 9:30 my time (1030eastern), and I already have a tracking number. Lets see if it moves tomorrow... this would be the FASTEST ever.
If you come that close to sounding sarcastic, when you're here it will probably be read as sarcasm. Maybe you were sincere - it just didn't sound like it.
I like "trolls and tourists" Chris.
18:07, you are having a hard time because the PTI website isn't finished yet.
Anonymous said... 18:37 WOW! U Said that so eloquently. It is such a shame that pti does not read here isnt it? They would learn so much from you all :)
16 April 2012 18:41
Yeah, but they need to be able to READ in order to qualify. Since we know they can't spell, don't hold your breath. :)
Some of you people are acting like sheeple over the Rick thing. i don't trust him further than I can throw him. And I say that while conceding that he may well be acting in good faith here.
But how can you not see? Of course he works for them! He goes and does things on their forums, he bans and unbans, he sends email messages, knows the ins and out of zendesk, and is involved in fixing the technical issues, he does this and he does that. That my friends means he works for them. Duh!!
Dont be so easily led by the nose and fawn all over him because he's a guy or a novelty of some sort when he might be here for nefarious reasons. I'm NOT saying he is, I'm just saying. Use some logic.
im not here helping out anybody. it seems if your post isnt a bitchy one you are automatically a troll. thanks but no thanks. i thought i could join in but whatever, no skin off my nose.
What nefarious reason could Rick possibly have for posting here?
To hurt PTI's revenue stream by blocking sales to people who have smacked here?
To ferret out our real identities and....do what, exactly, with that information?
Please tell me all of the nefarious things you think Rick is plotting to do by posting here.
I find the fawning kind of strange and embarrassing, to be honest, but I also think Rick's intentions are exactly what he's said they are. Nothing more, nothing less.
Please tell me all of the nefarious things you think Rick is plotting to do by posting here.
^^^^^^^^^^^^^^^^^^^
How the fuck does anyone know? Only time will tell. Maybe already has for some. I don't trust any of them either and they've done nothing to dispell that distrust.
well for one he could be simply gathering info on who posts here. It must be killing NH to wonder who is posting here. as to what she would do with that info, who's to say. not saying that is what is going on but lets face it, it is pretty weird that he started posting here in the first place. Think about it.
Sucked it up, placed my last order with PTI and used up all my points. Could not for the life of me make it to free shipping so just paid the 6.50. PTI quickly fading in the rear view. Will continue to visit here to keep up with the gong show.
Take off your tinfoil hats and step away from the computers, crazies.
PTI can't manage to roll a website out well, ship in a timely fashion or act kindly toward their customers; the level of organization it would take to collect this USELESS data is beyond them.
You can't even give good reasons for why they'd be collecting the information; do you realize how stupid you sound?
We all know the website is a mess and customer service is pathetic. And it's all taking too long to fix. Then at every turn they show that they don't really care if customers are unhappy.
Why would they care about the smack blog?
I doubt Nichole Heady gives one split second of thought to anything that goes on here. Just business as usual.
Do the conspiracy theorists think no one is really anonymous?
Rick being here is a brilliant business move. Whether intentional or not, it gives the most vocal dissatisfied customers a fast pass through the back door to get issues looked at. Thus keeping them from bringing it to the forum where they would inevitably expose how long customer service takes when using the proper channels and how disfunctionally it is resolved.
I agree with the poster who referred to it as "back alley customer service".
But to each their own. It sure is a lot of time to invest in making a company treat you right. The amount of time and effort that has to be put in just to place an order through that website is mind boggling. It sure does put a damper on a hobby that is supposed to be fun and enjoyable. I don't say any of this in a judgmental way, just as an observer, I find it interesting. It's a dedicated, extemely patient user group that I've never encountered.
Apparently, they're not blowing me off, they're protecting me!
"Your issue has been submitted and may take another couple of days to be fixed. Unfortunately, we are not able to tamper with your account for your protection. All rewards resets are researched, tracked and then updated for your protection. I apologize that it takes so long but there have been so many concerns about fraud."
Really? What/who are they protecting me from? If the owners of the company and people answering CS requests can't "tamper" with accounts, who can? ... I didn't even respond to this latest message, I don't even know what to say at this point.
FYI..........Purple Onion will have a new collection of stamps available tomorrow. They are sweet whimsical images of animals, flowers, butterflies, toadstools, etc. Copic lovers will love them. You can see the peeks here.
wow, there is so much of the stupids here. Look, if you all want to come out to Rick baby and you trust him with that information so be it. No one can fix stoopid. Just don't come back here whining in a week or two when you get the fall out. I for one will laugh my ass off. Can't figure out whether it's really dumbness or fat over forty year old matrons wetting themselves over the male attention. Either way, pretty funny.
Riiiiight, because there's nothing between the level of a full blown CIA operation and the likes of NH and/or Julie wanting the dirt on who is posting to the blog. Not in the fantasy world of some of you dumb and dumberer retards anyway. Jeezus wept, use your fucking brains for a whole minute if possible.
^^^ jesus christ, ppl. i have been reading this nonesense all day and keeping my mouth shut. but now i have to comment.
i sent rick my personal information to help me with an issue. and guess what? no F'ing fallout. and guess what else? he actually helped me resolve my issue, which had been sitting idle with cust svc for a couple of weeks.
it's been almost a month and NOTHING has happened. calm the F down!
Just because you're paranoid doesn't mean they're not out to get you. :eyeroll:
I don't give a rat's rear if Rick is here at the behest or request of NH and the Js or not. He's here. He can put together some intelligent posts. He seems to have added something to the conversation. I'll take it. If he wants to trace my IP, fine. Whatever.
And in other conversations where I'm late to the party: The whole "Cedar Ridge Nursery" did turn me off GVII. I think people who name their houses are pretentious snots. If you don't live on Southfork, then STFU about the "name" of your house.
It's fine with me if people are anonymous. It's fine with me if they're not. I've been out in the open for about a month now, since the day of the forum bans. I don't see any reason to hide anymore. That's just me, though. I've seen no backlash from being here. It's certainly no secret that I'm here. I also have been openly critical on both Facebook and my blog. And yet, I'm back on the forum and posting with no problem.
Do I really think that Nichole and the J's care who is posting here? Not a bit. And if they had a list of names, I don't for a minute think that they could keep track of it long enough to do anything with it. What's the worst that could happen to me? They ban me from the forum? So last month. Prevent me from shopping with them? Too late. I'm not scared.
I really would love to see them turn things around and get the company back on track and shine up their severely tarnished reputation. If they did, I have no idea whether I would ever buy anything again. But I do want them to succeed.
Anonymous said... wow, there is so much of the stupids here. Look, if you all want to come out to Rick baby and you trust him with that information so be it. No one can fix stoopid. Just don't come back here whining in a week or two when you get the fall out. I for one will laugh my ass off. Can't figure out whether it's really dumbness or fat over forty year old matrons wetting themselves over the male attention. Either way, pretty funny.
16 April 2012 21:04
----------------
I am laughing my ass off at the irony of YOU calling others stupid here.
1. What highly personal information do you think people have provided to Rick?
2. What do you think Rick will do with this "highly personal" information? You STILL haven't answered that one.
3. Other than a few gushy posts, I fail to see the adoration of Rick you're projecting here. I come here for smack, not male attention. (My very handsome husband gives me plenty of that, TYVM.)
So, crazy pants: answer these questions if you can.
Oh, wait. You can't. Seems that there is a lot of the stupids here tonight for sure.
(My very handsome husband gives me plenty of that, TYVM.)
^^^^^^^^^^^^^^^
Oh please, not another hottie hubs hag...I'm throwing up in my mouth. He's probably a Bubba McFlabber Pants. IF he exists at all except in your lurid imagination.
"Trust me, crazy pants, my SEXY AS FUCK husband and I are doing just fine in the appearance department"
------------------------
Hahaha, he's getting hotter in each subsequent post. By the next post he'll be ON THE COVER OF GQ MAGAZINE and doing one handed push ups just because he can. It's fun how you can be anyone you can dream up on the interwebz LOL
That was the funniest thing I have read in a long time..........and I have been reading some pretty darn funny things! I nearly wet my pants I was laughing SO hard. Thank you!!!
once upon a time there was a company everyone loved. and the blonde princess could do no wrong. perched high on a pedestal, she smiled but kept her distance.
but then the fog lifted and the serfs began to complain. oh princess we have no food.
let them eat cake.
and the princess sent a knight to juggle and do magic tricks and the serfs loved the knight.
and then some weirdo serfs couldn't sleep and got bored and started writing wacky stuff and the knight saw and reported back to the princess.
Woah, 1:41....did you snort a big line of white embossing powder or something?
That was a shitty allegory and you're still not explaining exactly how the juggling knight is going to use all this top secret kingdom info, except that they'll make people "leave the country."
And by "leave the country", I assume you meant "kick people off of the forum or ban them from the store". Can't be sure, since your point was so over my serf brain, though.
Someone thinks she's far more clever than she truly is.
^^^ 1:57 -- you are taking my serf post way too seriously. middle of the night joking from someone bored with the forum and thinking the smack blog has gone off the rails........ i don't think rick the juggler is going to ban anyone. and if he did i would be hugely amused.
I was going to place one last big order, and by the time I finally got everything in my car (once it stopped dumping) and got other things straightened out - the one set I wanted, that made me finally order, after not ordering for 11 months - is sold out lol. I decided it was the universe's way of calling me a dummy for trying to order again and I did not place the order. I think I'll get a massage and a facial instead.
A couple things that got me wondering on a Tuesday morning:
Did PTI sell out of anything this release?
Whatever happened to RibbonShareGirl? Did she fade off into the sunset after the last share that left her holding miles of ribbon? Did she fulfill her shipments to people?
My two favorites were: "Then they were expelled from the seventh grade," and especially, "..a mid-level CIA operation." Thanks for the laugh this a.m.
For the record, the other day I mentioned putting in an order to use my rewards/G.C. and it came in record time. Just a stamp set and a pack of white paper, so not rocket science. And I expect good service from other companies so I'm not raving about anything.
But I have posted as myself and the wrath of PTI did not shower down on me ;) . I was not expecting it to.
BTW, Rick, this is the one you offered to check into b/c I didn't get any email confirmation. I stopped caring about emails years ago b/c they usually didn't mean anything anyway. All is well.
That'll be my last order ~ likely forever. Possibly until things change dramatically with the website and CS.
But how can you not see? Of course he works for them! He goes and does things on their forums, he bans and unbans, he sends email messages, knows the ins and out of zendesk, and is involved in fixing the technical issues, he does this and he does that. That my friends means he works for them. Duh!!
--------------------------------
I have been getting more and more involved in the last month or so. I see an opportunity to make a difference in the website, CS, etc.. and I have been trying to make things better for everyone.
I work for a large company in Louisville that makes appliances...
This doesn't give a very good impression of the new CS forum:
"Re: CS forum yay
Postby StampinLouie » Mon Apr 16, 2012 5:30 pm I submitted to the new forum on the 13th. How do you know your ticket number? To date I have not gotten any replys.
Zendesk Dana said... Apparently, they're not blowing me off, they're protecting me!
"Your issue has been submitted and may take another couple of days to be fixed. Unfortunately, we are not able to tamper with your account for your protection. All rewards resets are researched, tracked and then updated for your protection. I apologize that it takes so long but there have been so many concerns about fraud."
Really? What/who are they protecting me from? If the owners of the company and people answering CS requests can't "tamper" with accounts, who can? ... I didn't even respond to this latest message, I don't even know what to say at this point.
16 April 2012 20:59
==================== Z'Dana - This is delicious. Thanks for sharing it. It has given me a new perspective on our situation. This isn't just a dirty back-alley smack blog. It's an ivory tower of protection. Thank you, PTI. You really DO care.
Dangit. I should have been more suspicious of Rick when he asked for my passport and fingerprints to "look into" my CS issue. Even if he IS Santa. That ain't right.
Where's the tin foil hat lady? I hope she doesn't stay away for the rest of the day. What I read from last night was the ultimate entertainment!
Maybe she can give me a tip on how to prevent any possible "fall-out" I may have from subscribing to this super cool blog the other day. I mean, I did give out my email address... and who knows where that could lead...
Thanks Nancy... maybe I should solicit the Zen Desk for my protection.
I'll shoot them an email later, but first I have to head to the bank to withdraw all of my money and close my accounts. Can't trust anyone these days...
So if the threads on the "new customer service forum" are not being answered then what's the reason for having the new forum? Per Rick, you need to send an email to get a question answered? WTF? I see the brilliance of the 3 stooges is hard at work!
So if the threads on the "new customer service forum" are not being answered then what's the reason for having the new forum? Per Rick, you need to send an email to get a question answered? WTF? I see the brilliance of the 3 stooges is hard at work! ======================= This falls under the company motto of "We work harder, not smarter." They couldn't answer email to one CS address, so they deleted those, started over, hired Dave, lost Jenn, created zendesk which doesn't seem to do much, created a forum to add confusion, later, rinse, repeat.
I'm looking for a stamp with James 1:17 verse on it, "Every good and perfect gift is from above." Or some variation of that would be fine. I'm hoping to find a stand along stamp rather than a set. Other than PTI and Waltzing Mouse has anyone seen this verse?
^^^ Meanwhile, back at the ranch (Southfork. lol.), all of the same original CS issues still exist. No progress but things look very, very busy. And that's got to be productive, right?
Cedar Ridge is the name of NH's big new house (see link on sidebar of her blog). She paid homage to it in the recent seed packet set by using "Cedar Ridge Nursery" in one of the stamps.
I'm looking for a stamp with James 1:17 verse on it, "Every good and perfect gift is from above." Or some variation of that would be fine. I'm hoping to find a stand along stamp rather than a set. Other than PTI and Waltzing Mouse has anyone seen this verse?
Thanks so much!!
17 April 2012 07:50
********
If you use Google to search you can find it.
I had one, wood-mounted, I think, from CHF, but I believe I loaned it out. If I had it, I'd send it to you.
Does anyone else find it tacky as hell that Ashley is selling her unused/extra scrap items for $20 a box? (see her blog post from this morning)
I know she has every right, but we all know that most of the product was comped in some way and I find it tacky. Most designers (myself included) give away our extra supplies as blog candy.
As I read her blog post I was expecting her to ask for shipping at the most, but nope, selling them for $20 a piece. TACKY.
No it is absolutely NOT tacky. I sold a house that I inherited for twice what the original owner paid for it. Someone is getting a real deal buying her stuff at those amazing prices. Not tacky at all!!!
After browsing the website issue threads on the forum and reading how they have spent the last two months fixing things that we, the users, can't even see - I just have to ask - what the hell WAS ready when this website was rolled out?? Seriously.
are you really equating a HOUSE to some papers and embellishments =================== There is only one person who could have made that comment. HAHAHAHA.
8:14 here, I guess I am shaking my head because I know most of the stuff was GIVEN to her. I have product sent to me all the time and I would never think of selling it. But from the responses here, maybe I should! lol!
JK, I think still think it is tacky as hell and would never do it.
8:32 - My opinion is that if the companies who gave her the goods treat her anything like we've seen PTI treat their DT, then she has earned every penny of that $20. I'd consider that small pmt for all of the CS work she has been doing lately. Good for her!
Lauren Meader sold off a ton of her extra stamp sets a few years ago. I was amazed at the picture she posted. Those gals accumulate so much stuff. Unlike most of us, they've actually used it all too. Lol.
If you own it, whether you bought it, received it as a gift, or picked it up off a neighbor's curb on trash day, it belongs to you and you can do with it what you wish. If she wants to sell the stuff, it's her business. In my opinion, of course.
No, actually, I don't think it's any big deal. Do you think it's tacky because you know that some of the items didn't cost her anything? Why does that matter to you? If you don't want to buy it, don't. Somewhere out there are some crafters who are not yet buried up to their eyeballs in their own excess stuff who will love to buy a box of stuff from Ashley.
Oh, and PS: My husband does one-handed pushups and uses the other hand to fussy cut all the stamped shapes I don't have dies for. 16 April 2012 23:11
And Bubba McFlabber-Pants keeping his cousin's name had me dying.
Also, I'm the one who PM'd Granola Girl Dana because I saw someone pasted dialogue between who I thought was her and NH. I couldn't find the thread on the forum so I asked her if it had been deleted. She said she wasn't that Dana and felt like someone was posting using her name. I tried to assure her that wasn't the case and I was actually rather embarrassed that I emailed the wrong Dana. But I'm glad to see she came here to check it out anyway. And I'm glad Z-Dana checked in to give us an update.
So, sorry if anyone thought there was drama being kicked up. No drama. Just a nosey smacker wanting to know what was going on and thinking PTI had buried more threads.
what i do think is tacky are DT members commenting to win prizes. ----------------- Really? That is weird. Maybe they are commenting to meet their sunshine quota.
I've decided to do a quarterly assessment of PTI's progress. For all of the supposed website work, and zendesk, and Rick's helpfulness here, what do you Smackers think: Has PTI improved (from a customers perspective) in the last 3 months?
My vote is a clear no. In fact, I think they have gotten markedly worse.
I welcome other perspectives though. I really am trying to wait out this storm.
I can't come up with a single improvement. All of their effort has gone into fixing messes. No effort has gone into stopping messes. In fact, sometimes the fix is an even bigger mess. Its a hole seen from space now.
Have to agree - the website is really awful to negotiate and it has been a (bad) work in progress now for over 2 months. I have never come across any other company's website that has so many 'glitches'.
As for customer service - hard to know if that is working for anyone now that the 'secret' forum has been set up.
No, I don't see that there has been actual improvement. Cleaning up messes, or at least making a lot of noise to that effect, is what I see.
I did think of one thing that is kind of an improvement. They do seem to be catching on to the fact that being snarky with customers isn't working for them. I do see signs that they're trying to phrase things better. I can't count that as an actual improvement, though, since they should have learned to speak politely to others in elementary school. So I'm going to file that one under "fixing messes" again.
The link to the gallery was added to the individual stamp set pages. Then again this isn't really an improvement for me because accessing the gallery has always been a hit or miss for me personally. I'm sure others are happy about it though.
I don't discount what Rick is doing at all! At least he's allowed to participate in the process. That's more than any other "outsider" can do. Maybe his attempts to help fix problems will quietly provide a good example to the PTI PTB of how to get some things done.
Along the same lines, Rick, does anyone work in the warehouse at all during the hours when Heskamp Printing is open for business, or is the entire PTI operation an after-hours deal?
Holy Shit Cakes! My order from the 15th has shipped and is due to arrive this Thursday. THIS freaking thursday, people!!!
I don't know why I'm so excited. Oh wait, I know why. Because I've been hanging out here so much hearing everyone's myriad issues and totally expected the worst. Yes, I ordered even though I know full well there is tons of risk involved.
I'm not saying PTI has changed anything to make their process better. I'm sort of attributing my smooth order to 1) a fluke or 2) fewer people are ordering.
In all honesty, I ordered in the afternoon, waaaaay before release time so as to hopefully avoid the release night drama. Then I received my UPS tracking # and a notice that the label had been printed. But we all know that doesn't mean shit has actually left the warehouse.
Well it shipped from Cinci yesterday. I cannot freaking believe I dodged that bullet. I guess we should see if all my stuff is in the box when it does get to me.
I hate to celebrate this victory....afterall, this is how businesses are SUPPOSED to run, but i really was expecting the worst.
If expressing appreciation for someone who's trying to help makes me a bleeding heart, then so be it. I realize that PTI is a business, and I'm not trying to fawn over Rick. I am trying to balance out your crazy with a little bit of gratitude so that maybe we won't run off the one and only person who seems to give a damn about getting things done.
(Not saying that nobody else gives a damn; just that I haven't seen the evidence of that yet.)
I am glad to see others so confused by using the wbsite i can't figure out how to put items in my cart I cant use the search to put in th e items or to use my reward point finding the anniversery set
Okay, call me a bleeding heart. I like Rick and I appreciate what he's trying to do. No more, no less. That doesn't mean that I've turned part unicorn. I'm sure he's not here for an anonymous pat on the back anyways.
I won't be ordering for at least 6 months and at this time, I don't see any huge improvement. It is what it is.
10:09 How would you know nothing has improved? Did you place an order and it hasn't shipped yet? Do you have a CS issue that has not been resolved? Or do you just make that assumption based on your complete lack of understanding of what goes on behind the scenes?
If you are not buying, why do you care if the website sucks? I can say for absolute certain that the website did a LOT better this month than last month. Is it perfect?? Absolutely not. Is it being improved upon every day? Yes. Is it ever gonna be good enough for you? I doubt it.
Smack all you want, but when you make statements about things you have no knowledge of...or things that do not and will not EVER effect you, it makes it seem like you are just complaining to complain. And talking shit just because you are full of it...
Say anything you want Rick. In the end it doesn`t matter. The bottom line is that A LOT of customers have lost confidence in PTI and it will take short of a miracle to get that back. Sorry! :(
geesh what happened rick? I thought you were one of the good ones. I know there are probably some people here that like to bitch, but I've been reading the smack blogs for a while and I think overall people just want to have their problems fixed and have a good shopping experience.
Rick, please don't let what is probably 1 or 2 people that are hiding behind the bravery of being anonymous cause you to lose your temper (understandably) under your own name. That will just cause people to gang up on you which won't be fair or helpful.
I posted the original question about improvements. The key here (Rick) is that it is from the *Customers perspective*. It is always painfully clear that PTI PTB (and staff, and non-representitive staff) are unable to put themselves into the customers collective shoes and ponder their viewpoint.
Like someone said, you are making "lots of noise" behind the velvet ropes, and maybe you're each sweating because you are working so hard. Are you working smarter? Not apparent to the customer. It is also of concern that it takes forever and a day to get the most simple items fixed. That will never change unless you work smarter.
Rick, ftr, I appreciate you and everything that you are trying to do.
Sadly, since you are using your own name, everything that you say can and will be used against you. You are not allowed to let trash talkers get to you or you will get attacked. KWIM?
PTI is a frigging business!!! Not your BFF. ===================== Yes, and they are a poorly run one. I believe in capitalism and the free enterprise system. I don't purchase from crappy companies. I just don't.
Some bitter bitch can provoke Rick to the point he loses it and everyone jumps down his throat when he calls BS???
Did he say anything untrue? NO. Some people *do* just complain to complain. Some people are just happier when they have something to bitch about. Should anyone bend over back wards to make this type of person happy? NO.
Or, he could be doing nothing at all. I think I'll take putting a few fires out for $100. ---------------------------------- I agree that he's done a tremendous amount on the smack blog. Actual problems have been solved by Rick. He has also been the only good PR coming out of the machine ... ever. Do most customers see what happens on the smack blog? Likely not.
I'm not saying PTI has changed anything to make their process better. I'm sort of attributing my smooth order to 1) a fluke or 2) fewer people are ordering.
@10:36 I think that's his point. It doesn't matter what they do, it won't be good enough for some. I don't think pti has any interest in gaining those types back as customers. They're more headache than they're worth.
287 comments:
1 – 200 of 287 Newer› Newest»first? :)
Second.
third.....in case no one can count
fuckin fourth
Rick, the only reason I come here is for hope, hope that pti will get their %^& together. I'd like to order again (after 9 months) but their website is awful (plus their cs is terrible), so I guess I should just ask: do you know when is the website going to be (ever) fully functional?
fifth...woooooooooooooooooooooooooooo
hoooooooooooooooooooooooooooooo
is this smack it is confusing because i only see the Countdown where are the pots with complains to PTI
numero 7!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
damnit all to hell....I wanted to be first
I'm more suspicious of Pinterest than I am of PTI! I deleted my boards so I haven't even seen her pins there but I also don't think pinning means doing. If it did, then all of the people whose boards I used to follow have gorgeous houses and gardens, can sew, cook, and make anything under the sun, wear perfect clothes, and are pretty much Martha Stewart clones who like funny sayings.
17:29, do you have a specific question?
(sorry - reposted)
Was gonna say something mean to 5:29 #1, but I feel like there is a language barrier so I'll hold my tongue and give the benefit of the doubt.
I wonder what is taking pti so long to make a layout change to their site. This is getting ridiculous.
The style of writing is familiar. I don't know if it's a ruse, a language barrier, or what. I'm with you - benefit of the doubt.
@1748 that is so nice of you. nice to see some integrity. :)
nancy, a ruse it seems to me. she/he has a lot of verve in my humble opinion. maybe it's ted?
I really like so many things but for some reasons I am having a hard time shopping and getting what I want in my cart to pay. i liked a lot of samples.
Verve?
18:08 nerve
I'll give the benefit of the doubt for now, too. But if it's a ruse, Ted isn't my guess. Familiar writing style, as Nancy said.
You ladies are so amazing.
Since PTI Smacker asked.....PTI is too cheap to hire a proofreader, to hire more CS staff, to get the website changes implemented...too dumb to see that losing a few bucks on an anniversary set a year ago would have saved them thousands of dollars now, too dumb to understand the value of a customer...
18:37 WOW! U Said that so eloquently. It is such a shame that pti does not read here isnt it? They would learn so much from you all
:)
Watch your step, ladies. Just step around the trolls and tourists. Don't let them disrupt our space.
Well, 18:41, aren't you a clever little thing!
Your handslap was as subtle as a fireworks display.
I am not a troll, I was truly giving a compliment. oh well, sorry you dont see it as such
shoot me, i ordered. ordered at 9:30 my time (1030eastern), and I already have a tracking number. Lets see if it moves tomorrow... this would be the FASTEST ever.
If you come that close to sounding sarcastic, when you're here it will probably be read as sarcasm. Maybe you were sincere - it just didn't sound like it.
I like "trolls and tourists" Chris.
18:07, you are having a hard time because the PTI website isn't finished yet.
hope fully you wont be hand slapped for ordering.
nancy, thanks but no thanks
18:48 and Nichole Heady share the same apology style.
Well, in that vein, I'm terribly sorry, too, 18:48. I apologize for finding your sanctimonious bullshit grating and hilarious.
Carry on with your awesome self.
You're really helping PTI out HUGE with your posts. You make me love the company SO much more than I already did!
18:21 - I wasn't talking about you. I read your comment as praise, because you're right, we are amazing! Thanks!
Anonymous said...
18:37 WOW! U Said that so eloquently. It is such a shame that pti does not read here isnt it? They would learn so much from you all
:)
16 April 2012 18:41
Yeah, but they need to be able to READ in order to qualify. Since we know they can't spell, don't hold your breath.
:)
Some of you people are acting like sheeple over the Rick thing. i don't trust him further than I can throw him. And I say that while conceding that he may well be acting in good faith here.
But how can you not see? Of course he works for them! He goes and does things on their forums, he bans and unbans, he sends email messages, knows the ins and out of zendesk, and is involved in fixing the technical issues, he does this and he does that. That my friends means he works for them. Duh!!
Dont be so easily led by the nose and fawn all over him because he's a guy or a novelty of some sort when he might be here for nefarious reasons. I'm NOT saying he is, I'm just saying. Use some logic.
im not here helping out anybody. it seems if your post isnt a bitchy one you are automatically a troll. thanks but no thanks. i thought i could join in but whatever, no skin off my nose.
I we supposed to know what the fuck you are referring to 19:40? Did you not notice most of the posts including your cryptic one, are anon?
I think there's a chance two or three or more people posting are being confused with one another.
What nefarious reason could Rick possibly have for posting here?
To hurt PTI's revenue stream by blocking sales to people who have smacked here?
To ferret out our real identities and....do what, exactly, with that information?
Please tell me all of the nefarious things you think Rick is plotting to do by posting here.
I find the fawning kind of strange and embarrassing, to be honest, but I also think Rick's intentions are exactly what he's said they are. Nothing more, nothing less.
Please tell me all of the nefarious things you think Rick is plotting to do by posting here.
^^^^^^^^^^^^^^^^^^^
How the fuck does anyone know? Only time will tell. Maybe already has for some. I don't trust any of them either and they've done nothing to dispell that distrust.
well for one he could be simply gathering info on who posts here. It must be killing NH to wonder who is posting here. as to what she would do with that info, who's to say. not saying that is what is going on but lets face it, it is pretty weird that he started posting here in the first place. Think about it.
The conspiracy theory is ridiculous. There would have to be motive and none seem remotely likely.
There would have to be motive and none seem remotely likely.
16 April 2012 20:05
Yeah, for someone dumber than a box of rocks it would be tough to come up with anything at all. bwahahaha, okie dokie
Sucked it up, placed my last order with PTI and used up all my points. Could not for the life of me make it to free shipping so just paid the 6.50. PTI quickly fading in the rear view. Will continue to visit here to keep up with the gong show.
LMAO @ all the conspiracy theories!
Take off your tinfoil hats and step away from the computers, crazies.
PTI can't manage to roll a website out well, ship in a timely fashion or act kindly toward their customers; the level of organization it would take to collect this USELESS data is beyond them.
You can't even give good reasons for why they'd be collecting the information; do you realize how stupid you sound?
Some of us do not live in a state of paranoia. For those that do, get it checked out soon before it borders on psychosis.
We all know the website is a mess and customer service is pathetic. And it's all taking too long to fix. Then at every turn they show that they don't really care if customers are unhappy.
Why would they care about the smack blog?
I doubt Nichole Heady gives one split second of thought to anything that goes on here. Just business as usual.
Do the conspiracy theorists think no one is really anonymous?
Slow down, ladies.
We must remember that Rick is adding all the wild and person info we provide here to his spreadsheet and needs time to record each response.
What if Rick is Santa, or has a direct line to Santa?
Does posting here mean I won't get as many gifts this year?
::sad face::
Rick being here is a brilliant business move. Whether intentional or not, it gives the most vocal dissatisfied customers a fast pass through the back door to get issues looked at. Thus keeping them from bringing it to the forum where they would inevitably expose how long customer service takes when using the proper channels and how disfunctionally it is resolved.
I agree with the poster who referred to it as "back alley customer service".
But to each their own. It sure is a lot of time to invest in making a company treat you right. The amount of time and effort that has to be put in just to place an order through that website is mind boggling. It sure does put a damper on a hobby that is supposed to be fun and enjoyable. I don't say any of this in a judgmental way, just as an observer, I find it interesting. It's a dedicated, extemely patient user group that I've never encountered.
Oh, Jesus.
Some people are just so dense.
Yeah, lady....we're all begging PTI to love us again. That's why we're posting here.
Some of you are incredibly sanctimonious and presumptuous. You must be so much fun to know in real life.
Apparently, they're not blowing me off, they're protecting me!
"Your issue has been submitted and may take another couple of days to be fixed. Unfortunately, we are not able to tamper with your account for your protection. All rewards resets are researched, tracked and then updated for your protection. I apologize that it takes so long but there have been so many concerns about fraud."
Really? What/who are they protecting me from? If the owners of the company and people answering CS requests can't "tamper" with accounts, who can? ... I didn't even respond to this latest message, I don't even know what to say at this point.
do i think Rick is taking names? of course not but wouldn't it be freaking awesome if that were true??
is he paid for hanging out here? for god's sake i hope so or else he is as weird as some others hanging around PTI
FYI..........Purple Onion will have a new collection of stamps available tomorrow. They are sweet whimsical images of animals, flowers, butterflies, toadstools, etc. Copic lovers will love them. You can see the peeks here.
http://purpleoniondesigns.typepad.com/my_weblog/2012/04/the-sweetest-day-final-reveal.html#comments
Sorry...use this link to see all of the images.
http://purpleoniondesigns.typepad.com/my_weblog/
wow, there is so much of the stupids here. Look, if you all want to come out to Rick baby and you trust him with that information so be it. No one can fix stoopid. Just don't come back here whining in a week or two when you get the fall out. I for one will laugh my ass off. Can't figure out whether it's really dumbness or fat over forty year old matrons wetting themselves over the male attention. Either way, pretty funny.
trust him with what info?
and get what fall out? from who?
are you serious?
Are you unable to type a complete sentence?
i really don't think he working a CIA operation.
lol
Too funny!
"no one can fix stoopid" ahahaha. i think this needs to be my new signature.
Riiiiight, because there's nothing between the level of a full blown CIA operation and the likes of NH and/or Julie wanting the dirt on who is posting to the blog. Not in the fantasy world of some of you dumb and dumberer retards anyway. Jeezus wept, use your fucking brains for a whole minute if possible.
http://purpleoniondesigns.typepad.com/my_weblog/
The bird is cute, but the block head rabbit and the frog that looks like ET creep me out.
so now purple onion is hawking their stuff here?
please, this blog is about rick, not purple onion!!
16 April 2012 21:16
You actually thought about the previous CIA comment and made a reply to it. Ummmmmm yea. OK.
16 April 2012 21:21
I love it
Are you unable to type a complete sentence?
16 April 2012 21:11
-------------------------------------------
Actually, those are complete sentences. The first letters of the sentences should have been upper case letters, but other than that they work. HTH
maybe it's just a mid level CIA operation.
^^^ jesus christ, ppl. i have been reading this nonesense all day and keeping my mouth shut. but now i have to comment.
i sent rick my personal information to help me with an issue. and guess what? no F'ing fallout. and guess what else? he actually helped me resolve my issue, which had been sitting idle with cust svc for a couple of weeks.
it's been almost a month and NOTHING has happened. calm the F down!
Just because you're paranoid doesn't mean they're not out to get you. :eyeroll:
I don't give a rat's rear if Rick is here at the behest or request of NH and the Js or not. He's here. He can put together some intelligent posts. He seems to have added something to the conversation. I'll take it. If he wants to trace my IP, fine. Whatever.
And in other conversations where I'm late to the party: The whole "Cedar Ridge Nursery" did turn me off GVII. I think people who name their houses are pretentious snots. If you don't live on Southfork, then STFU about the "name" of your house.
It's fine with me if people are anonymous. It's fine with me if they're not. I've been out in the open for about a month now, since the day of the forum bans. I don't see any reason to hide anymore. That's just me, though. I've seen no backlash from being here. It's certainly no secret that I'm here. I also have been openly critical on both Facebook and my blog. And yet, I'm back on the forum and posting with no problem.
Do I really think that Nichole and the J's care who is posting here? Not a bit. And if they had a list of names, I don't for a minute think that they could keep track of it long enough to do anything with it. What's the worst that could happen to me? They ban me from the forum? So last month. Prevent me from shopping with them? Too late. I'm not scared.
I really would love to see them turn things around and get the company back on track and shine up their severely tarnished reputation. If they did, I have no idea whether I would ever buy anything again. But I do want them to succeed.
Only "are you serious" was a complete sentence. Please don't offer to do copy for PTI.
Anonymous said...
wow, there is so much of the stupids here. Look, if you all want to come out to Rick baby and you trust him with that information so be it. No one can fix stoopid. Just don't come back here whining in a week or two when you get the fall out. I for one will laugh my ass off. Can't figure out whether it's really dumbness or fat over forty year old matrons wetting themselves over the male attention. Either way, pretty funny.
16 April 2012 21:04
----------------
I am laughing my ass off at the irony of YOU calling others stupid here.
1. What highly personal information do you think people have provided to Rick?
2. What do you think Rick will do with this "highly personal" information? You STILL haven't answered that one.
3. Other than a few gushy posts, I fail to see the adoration of Rick you're projecting here. I come here for smack, not male attention. (My very handsome husband gives me plenty of that, TYVM.)
So, crazy pants: answer these questions if you can.
Oh, wait. You can't. Seems that there is a lot of the stupids here tonight for sure.
Ok, ok, you're right. Only 1 was a complete sentence. Now will you go away?
What happened to our paranoid little poster?
Oh, noez.....I wonder if Rick finally got her?
LMFAO!
Apr 16, 2012 09:55PM
Oh if only you knew who I was.
(My very handsome husband gives me plenty of that, TYVM.)
^^^^^^^^^^^^^^^
Oh please, not another hottie hubs hag...I'm throwing up in my mouth. He's probably a Bubba McFlabber Pants. IF he exists at all except in your lurid imagination.
22:34 is a mature one!
That makes two fat insults in two posts.
Trust me, crazy pants, my SEXY AS FUCK husband and I are doing just fine in the appearance department.
You sound like a little male attention might do you good. Frustrated, much?
"Bubba McFlabber Pants".
^^^Guess that's your answer to the questions 22:01 posted.^^^
and then they were expelled from 7th grade.
"Trust me, crazy pants, my SEXY AS FUCK husband and I are doing just fine in the appearance department"
------------------------
Hahaha, he's getting hotter in each subsequent post. By the next post he'll be ON THE COVER OF GQ MAGAZINE and doing one handed push ups just because he can. It's fun how you can be anyone you can dream up on the interwebz LOL
Happy marriages to attractive spouses aren't pipe dreams for all of us, sunshine.
Oh, and PS: My husband does one-handed pushups and uses the other hand to fussy cut all the stamped shapes I don't have dies for.
Pathetic! My hottie hubs uses the other hand to build space rockets. Your hubs sucks ass!
Shut it now all of you. Get some sleep. I'm checking out supplies and new twine colors on etsy. See ya!
OMG 11:11PM
That was the funniest thing I have read in a long time..........and I have been reading some pretty darn funny things! I nearly wet my pants I was laughing SO hard. Thank you!!!
What is with this continual need to smack fellow Smackers? Surely, Smackers don't really eat their young? Cut it out already. FFS!
what a bunch of morons.
i know for a fact that rick is an alien from Orbon.
once upon a time there was a company everyone loved. and the blonde princess could do no wrong. perched high on a pedestal, she smiled but kept her distance.
but then the fog lifted and the serfs began to complain. oh princess we have no food.
let them eat cake.
and the princess sent a knight to juggle and do magic tricks and the serfs loved the knight.
and then some weirdo serfs couldn't sleep and got bored and started writing wacky stuff and the knight saw and reported back to the princess.
and the princess joined in.
and then the serfs had to leave the country.
the end.
Woah, 1:41....did you snort a big line of white embossing powder or something?
That was a shitty allegory and you're still not explaining exactly how the juggling knight is going to use all this top secret kingdom info, except that they'll make people "leave the country."
And by "leave the country", I assume you meant "kick people off of the forum or ban them from the store". Can't be sure, since your point was so over my serf brain, though.
Someone thinks she's far more clever than she truly is.
^^^
1:57 -- you are taking my serf post way too seriously. middle of the night joking from someone bored with the forum and thinking the smack blog has gone off the rails........
i don't think rick the juggler is going to ban anyone. and if he did i would be hugely amused.
what the hell is the matter with everyone?????
22:30- are you Jenn?
Not that you would tell us if you are, LOL
busted!!!
or not.
21:34 Southfork - LMAO!!!
I was going to place one last big order, and by the time I finally got everything in my car (once it stopped dumping) and got other things straightened out - the one set I wanted, that made me finally order, after not ordering for 11 months - is sold out lol. I decided it was the universe's way of calling me a dummy for trying to order again and I did not place the order. I think I'll get a massage and a facial instead.
A couple things that got me wondering on a Tuesday morning:
Did PTI sell out of anything this release?
Whatever happened to RibbonShareGirl? Did she fade off into the sunset after the last share that left her holding miles of ribbon? Did she fulfill her shipments to people?
@ 1:57
"did you snort a big line of white embossing powder or something?"
bwahahahahahahahahaha
picturing this is going go get me through the morning. thank you.
04:04 - you beat me to it - was just about to ask the same question as to the whereabouts of ribbon-share-girl..
Well. That was interesting.
My two favorites were: "Then they were expelled from the seventh grade," and especially, "..a mid-level CIA operation." Thanks for the laugh this a.m.
For the record, the other day I mentioned putting in an order to use my rewards/G.C. and it came in record time. Just a stamp set and a pack of white paper, so not rocket science. And I expect good service from other companies so I'm not raving about anything.
But I have posted as myself and the wrath of PTI did not shower down on me ;) . I was not expecting it to.
BTW, Rick, this is the one you offered to check into b/c I didn't get any email confirmation. I stopped caring about emails years ago b/c they usually didn't mean anything anyway. All is well.
That'll be my last order ~ likely forever. Possibly until things change dramatically with the website and CS.
http://www.youtube.com/watch?feature=player_detailpage&v=6jT7Wytzfy8#t=7s
Now there is a Button Share being offered on the forum. Not a bad idea for those wanting a mix of colors, but sounds like a complicated exercise.
I love it.
But how about this one:
http://www.youtube.com/watch?v=l0CQ8iaK5s8
lmao!
RibbonShareGirl last ordered on 29th February and said she would be doing a bi-monthly share.
Doesn't seem to be any word from her since that last share.
But how can you not see? Of course he works for them! He goes and does things on their forums, he bans and unbans, he sends email messages, knows the ins and out of zendesk, and is involved in fixing the technical issues, he does this and he does that. That my friends means he works for them. Duh!!
--------------------------------
I have been getting more and more involved in the last month or so. I see an opportunity to make a difference in the website, CS, etc.. and I have been trying to make things better for everyone.
I work for a large company in Louisville that makes appliances...
He's probably a Bubba McFlabber Pants
----------------------
I hate to be a stickler, but shouldn't "McFlabber Pants" be all one word... "McFlabberPants"? or at least hyphenated??
Maybe he decided to keep add his cousin's name to his. You are right, it should be hyphenated.
Sorry, I meant "add" , not "keep add".
Too much embossing powder last night I guess.
This doesn't give a very good impression of the new CS forum:
"Re: CS forum yay
Postby StampinLouie » Mon Apr 16, 2012 5:30 pm
I submitted to the new forum on the 13th. How do you know your ticket number? To date I have not gotten any replys.
StampinLouie "
we have plenty of tickets in the system...none from her email address...
sent her a message to see if I could help...
Zendesk Dana said...
Apparently, they're not blowing me off, they're protecting me!
"Your issue has been submitted and may take another couple of days to be fixed. Unfortunately, we are not able to tamper with your account for your protection. All rewards resets are researched, tracked and then updated for your protection. I apologize that it takes so long but there have been so many concerns about fraud."
Really? What/who are they protecting me from? If the owners of the company and people answering CS requests can't "tamper" with accounts, who can? ... I didn't even respond to this latest message, I don't even know what to say at this point.
16 April 2012 20:59
====================
Z'Dana - This is delicious. Thanks for sharing it. It has given me a new perspective on our situation. This isn't just a dirty back-alley smack blog. It's an ivory tower of protection. Thank you, PTI. You really DO care.
LMFAO.
What a great way to wake up!! I love the smack blog. It makes me laugh. This post alone has made my week:
"Oh, and PS: My husband does one-handed pushups and uses the other hand to fussy cut all the stamped shapes I don't have dies for."
Awesome!
Dangit. I should have been more suspicious of Rick when he asked for my passport and fingerprints to "look into" my CS issue. Even if he IS Santa. That ain't right.
I want to name my house.
Poor Ted is having trouble with Zendesk:
Re: CS forum yay
by Ted » Tue Apr 17, 2012 8:04 am
I placed my question on the "Forum" section of the Zendesk on the 14th. Still no answer.
But now I'm thinking perhaps I did the wrong thing? Should I email somebody at the Zendesk?
I'd like some direction, please.
Where's the tin foil hat lady? I hope she doesn't stay away for the rest of the day. What I read from last night was the ultimate entertainment!
Maybe she can give me a tip on how to prevent any possible "fall-out" I may have from subscribing to this super cool blog the other day. I mean, I did give out my email address... and who knows where that could lead...
Welcome to life on the edge, 06:51 ;)
Wow. Ted's big issue was the stock of vintage cream satin ribbon?
There are just so many comments to make on that one, I can't decide.
Thanks Nancy... maybe I should solicit the Zen Desk for my protection.
I'll shoot them an email later, but first I have to head to the bank to withdraw all of my money and close my accounts. Can't trust anyone these days...
^^^ Why is this addressed to me?
B/c you just addressed me in your last comment at 7:14.
So if the threads on the "new customer service forum" are not being answered then what's the reason for having the new forum? Per Rick, you need to send an email to get a question answered? WTF? I see the brilliance of the 3 stooges is hard at work!
Nancy, I think that might be 6:51 thanking you for the welcome.
Rick, we all know this is the REAL you:
http://www.youtube.com/watch?v=egIvTgfFJ9w
And now I'll lower the cone of silence.
Okay, got it. Thanks.
So if the threads on the "new customer service forum" are not being answered then what's the reason for having the new forum? Per Rick, you need to send an email to get a question answered? WTF? I see the brilliance of the 3 stooges is hard at work!
=======================
This falls under the company motto of "We work harder, not smarter." They couldn't answer email to one CS address, so they deleted those, started over, hired Dave, lost Jenn, created zendesk which doesn't seem to do much, created a forum to add confusion, later, rinse, repeat.
Makes perfect sense.
Help me find a stamp please!!!
I'm looking for a stamp with James 1:17 verse on it, "Every good and perfect gift is from above." Or some variation of that would be fine. I'm hoping to find a stand along stamp rather than a set. Other than PTI and Waltzing Mouse has anyone seen this verse?
Thanks so much!!
^^^ Meanwhile, back at the ranch (Southfork. lol.), all of the same original CS issues still exist. No progress but things look very, very busy. And that's got to be productive, right?
^^^If you can't baffle them with brilliance, baffle them with BULLSH*T
Is that how the saying goes??
^^^If you can't baffle them with brilliance, baffle them with BULLSH*T
Is that how the saying goes??
=====================
THAT would make an awesome stamp set. Shitting Bird additions, anyone??
Is this "Cedar Ridge Nursery" place for reals??
I don't understand the connection with PTI and why some people are joking about it???
Cedar Ridge is the name of NH's big new house (see link on sidebar of her blog). She paid homage to it in the recent seed packet set by using "Cedar Ridge Nursery" in one of the stamps.
Nichole Heady refers to her home as Cedar Ridge.
http://nicholeheady.typepad.com/the_story_of_cedar_ridge/
Anonymous said...
Help me find a stamp please!!!
I'm looking for a stamp with James 1:17 verse on it, "Every good and perfect gift is from above." Or some variation of that would be fine. I'm hoping to find a stand along stamp rather than a set. Other than PTI and Waltzing Mouse has anyone seen this verse?
Thanks so much!!
17 April 2012 07:50
********
If you use Google to search you can find it.
I had one, wood-mounted, I think, from CHF, but I believe I loaned it out. If I had it, I'd send it to you.
7:56 LMFAO, could you imagine the awesome stamp sets we could come up with!!!!??!!!!
How about this one
We are busy right now, can we ignore you some other time?
This would make a great card for someone who annoying the hell out of you. lol
Does anyone else find it tacky as hell that Ashley is selling her unused/extra scrap items for $20 a box? (see her blog post from this morning)
I know she has every right, but we all know that most of the product was comped in some way and I find it tacky. Most designers (myself included) give away our extra supplies as blog candy.
As I read her blog post I was expecting her to ask for shipping at the most, but nope, selling them for $20 a piece. TACKY.
No it is absolutely NOT tacky. I sold a house that I inherited for twice what the original owner paid for it. Someone is getting a real deal buying her stuff at those amazing prices. Not tacky at all!!!
Sorry, I have to agree with not tacky. This didn't bother me at all.
I vote not tacky.
OMG 8:22, are you really equating a HOUSE to some papers and embellishments from a CARDS magazine publish box?
You have to be kidding me, right?
After browsing the website issue threads on the forum and reading how they have spent the last two months fixing things that we, the users, can't even see - I just have to ask - what the hell WAS ready when this website was rolled out?? Seriously.
are you really equating a HOUSE to some papers and embellishments
===================
There is only one person who could have made that comment. HAHAHAHA.
8:14 here, I guess I am shaking my head because I know most of the stuff was GIVEN to her. I have product sent to me all the time and I would never think of selling it. But from the responses here, maybe I should! lol!
JK, I think still think it is tacky as hell and would never do it.
8:32 - My opinion is that if the companies who gave her the goods treat her anything like we've seen PTI treat their DT, then she has earned every penny of that $20. I'd consider that small pmt for all of the CS work she has been doing lately. Good for her!
Mish sells her junk on etsy all the time
Lauren Meader sold off a ton of her extra stamp sets a few years ago. I was amazed at the picture she posted. Those gals accumulate so much stuff. Unlike most of us, they've actually used it all too. Lol.
If you own it, whether you bought it, received it as a gift, or picked it up off a neighbor's curb on trash day, it belongs to you and you can do with it what you wish. If she wants to sell the stuff, it's her business. In my opinion, of course.
8:36, that's some funny shit right there.
Chris, I know she has the right. I already stated that in my OP. Question is, do you think it is TACKY?
No, actually, I don't think it's any big deal. Do you think it's tacky because you know that some of the items didn't cost her anything? Why does that matter to you? If you don't want to buy it, don't. Somewhere out there are some crafters who are not yet buried up to their eyeballs in their own excess stuff who will love to buy a box of stuff from Ashley.
First, I wouldn't assume everything she's selling was given to her.
And many people sell used stamping stuff on their blogs all the time. I don't think it's tacky.
Everything went wonky on my screen.
Meant to add: It makes no difference where they got it.
I sell stuff in my yard sale all the time. Was some of it given to me? Yes. Was it tacky before I got it? Definitely.
Lol.
We don't have any way of knowing how much other stuff Ashley gives away. It's possible that she is raising money for charity. Who knows. Who cares.
I don't think that it's tacky but I understand why some might feel that way.
Okay, this is hilarious!
Oh, and PS: My husband does one-handed pushups and uses the other hand to fussy cut all the stamped shapes I don't have dies for.
16 April 2012 23:11
And Bubba McFlabber-Pants keeping his cousin's name had me dying.
Also, I'm the one who PM'd Granola Girl Dana because I saw someone pasted dialogue between who I thought was her and NH. I couldn't find the thread on the forum so I asked her if it had been deleted. She said she wasn't that Dana and felt like someone was posting using her name. I tried to assure her that wasn't the case and I was actually rather embarrassed that I emailed the wrong Dana. But I'm glad to see she came here to check it out anyway. And I'm glad Z-Dana checked in to give us an update.
So, sorry if anyone thought there was drama being kicked up. No drama. Just a nosey smacker wanting to know what was going on and thinking PTI had buried more threads.
what i do think is tacky are DT members commenting to win prizes.
what i do think is tacky are DT members commenting to win prizes.
-----------------
Really? That is weird. Maybe they are commenting to meet their sunshine quota.
^^^ could be.
I've decided to do a quarterly assessment of PTI's progress. For all of the supposed website work, and zendesk, and Rick's helpfulness here, what do you Smackers think: Has PTI improved (from a customers perspective) in the last 3 months?
My vote is a clear no. In fact, I think they have gotten markedly worse.
I welcome other perspectives though. I really am trying to wait out this storm.
FUCK no PTI hasn't improved!
I can't come up with a single improvement. All of their effort has gone into fixing messes. No effort has gone into stopping messes. In fact, sometimes the fix is an even bigger mess. Its a hole seen from space now.
Have to agree - the website is really awful to negotiate and it has been a (bad) work in progress now for over 2 months. I have never come across any other company's website that has so many 'glitches'.
As for customer service - hard to know if that is working for anyone now that the 'secret' forum has been set up.
Yep........I think he/she would rather the comparison be between paper and a cottage or maybe a shed, but definitely not a house. LOL
10.04 here again - and I wonder if the lady (I think from Sth Africa) has her parcel yet which was sitting somewhere in Australia.
And if everyone has finally received their anniversary sets, and prize packages.
No, I don't see that there has been actual improvement. Cleaning up messes, or at least making a lot of noise to that effect, is what I see.
I did think of one thing that is kind of an improvement. They do seem to be catching on to the fact that being snarky with customers isn't working for them. I do see signs that they're trying to phrase things better. I can't count that as an actual improvement, though, since they should have learned to speak politely to others in elementary school. So I'm going to file that one under "fixing messes" again.
^^^ Yeah do you hear that Rick!!! Nothing has improved!!!
All you are doing is putting out fires!!! To quote you "Nothing more nothing less"
The link to the gallery was added to the individual stamp set pages. Then again this isn't really an improvement for me because accessing the gallery has always been a hit or miss for me personally. I'm sure others are happy about it though.
then so be it. I am doing the best that I can, nothing more, nothing less...
I at least thought it was worth a shot....
Or, he could be doing nothing at all. I think I'll take putting a few fires out for $100.
I don't discount what Rick is doing at all! At least he's allowed to participate in the process. That's more than any other "outsider" can do. Maybe his attempts to help fix problems will quietly provide a good example to the PTI PTB of how to get some things done.
Rick, how many people work for PTI that aren't connected to one of the owners. How many people work in the warehouse?
Along the same lines, Rick, does anyone work in the warehouse at all during the hours when Heskamp Printing is open for business, or is the entire PTI operation an after-hours deal?
^^^oh puleezze, Rick drops "I'm doing the best that I can" and a couple of bleeding hearts come and say "its ok Rick, we still luv u" BARF
When are you ladies going to get it
PTI is a frigging business!!! Not your BFF.
Who cares who works when and how many.
The proof is in the pudding!!!
I want to see action not reaction!!!
Holy Shit Cakes! My order from the 15th has shipped and is due to arrive this Thursday. THIS freaking thursday, people!!!
I don't know why I'm so excited. Oh wait, I know why. Because I've been hanging out here so much hearing everyone's myriad issues and totally expected the worst. Yes, I ordered even though I know full well there is tons of risk involved.
I'm not saying PTI has changed anything to make their process better. I'm sort of attributing my smooth order to 1) a fluke or 2) fewer people are ordering.
In all honesty, I ordered in the afternoon, waaaaay before release time so as to hopefully avoid the release night drama. Then I received my UPS tracking # and a notice that the label had been printed. But we all know that doesn't mean shit has actually left the warehouse.
Well it shipped from Cinci yesterday. I cannot freaking believe I dodged that bullet. I guess we should see if all my stuff is in the box when it does get to me.
I hate to celebrate this victory....afterall, this is how businesses are SUPPOSED to run, but i really was expecting the worst.
too late for a lot of people for that. It`s a point of no return for me.
Wow, 10:18. Who peed in your Wheaties?
If expressing appreciation for someone who's trying to help makes me a bleeding heart, then so be it. I realize that PTI is a business, and I'm not trying to fawn over Rick. I am trying to balance out your crazy with a little bit of gratitude so that maybe we won't run off the one and only person who seems to give a damn about getting things done.
(Not saying that nobody else gives a damn; just that I haven't seen the evidence of that yet.)
yeah ok 10:20 We believe you (insert eyeroll)
Don`t count your chickens before they hatch. My grammy told me that. LOL
I am glad to see others so confused by using the wbsite i can't figure out how to put items in my cart I cant use the search to put in th e items or to use my reward point finding the anniversery set
Okay, call me a bleeding heart. I like Rick and I appreciate what he's trying to do. No more, no less. That doesn't mean that I've turned part unicorn. I'm sure he's not here for an anonymous pat on the back anyways.
I won't be ordering for at least 6 months and at this time, I don't see any huge improvement. It is what it is.
10:09 How would you know nothing has improved? Did you place an order and it hasn't shipped yet? Do you have a CS issue that has not been resolved? Or do you just make that assumption based on your complete lack of understanding of what goes on behind the scenes?
If you are not buying, why do you care if the website sucks? I can say for absolute certain that the website did a LOT better this month than last month. Is it perfect?? Absolutely not. Is it being improved upon every day? Yes. Is it ever gonna be good enough for you? I doubt it.
Smack all you want, but when you make statements about things you have no knowledge of...or things that do not and will not EVER effect you, it makes it seem like you are just complaining to complain. And talking shit just because you are full of it...
Rick, how about working on the above noted problem!!!
That would be the biggest help to PTI and customers!!! (insert eyeroll)
Say anything you want Rick. In the end it doesn`t matter. The bottom line is that A LOT of customers have lost confidence in PTI and it will take short of a miracle to get that back. Sorry! :(
Rick, seriously not trying to be difficult - but can you describe exactly what has improved? Because I just don't see it. :(
Nice Rick, PTI customers are now full of shit. Really professional!
I will see an improvement in the website when the pictures get bigger. That's all that I care about. :-p
Wow just Wow Rick.
geesh what happened rick? I thought you were one of the good ones. I know there are probably some people here that like to bitch, but I've been reading the smack blogs for a while and I think overall people just want to have their problems fixed and have a good shopping experience.
Rick, please don't let what is probably 1 or 2 people that are hiding behind the bravery of being anonymous cause you to lose your temper (understandably) under your own name. That will just cause people to gang up on you which won't be fair or helpful.
I personally don't blame Rick for getting defensive but I agree that it isn't helpful.
The only difference is that he is using his own name.
I posted the original question about improvements. The key here (Rick) is that it is from the *Customers perspective*. It is always painfully clear that PTI PTB (and staff, and non-representitive staff) are unable to put themselves into the customers collective shoes and ponder their viewpoint.
Like someone said, you are making "lots of noise" behind the velvet ropes, and maybe you're each sweating because you are working so hard. Are you working smarter? Not apparent to the customer. It is also of concern that it takes forever and a day to get the most simple items fixed. That will never change unless you work smarter.
Damn, lots of angry people here today.
Rick, ftr, I appreciate you and everything that you are trying to do.
Sadly, since you are using your own name, everything that you say can and will be used against you. You are not allowed to let trash talkers get to you or you will get attacked. KWIM?
The first step is admitting a problem. It is not obvious to most customers that PTI is even meandering towards step 1.
10:20, I'm just shocked you are still ordering.
I guess the "massive customer service email dump-gate" which turned me away from PTI forever wasn't enough of a deterrent for some people.
PTI is a frigging business!!! Not your BFF.
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Yes, and they are a poorly run one. I believe in capitalism and the free enterprise system. I don't purchase from crappy companies. I just don't.
Okay, so let me get this straight...
Some bitter bitch can provoke Rick to the point he loses it and everyone jumps down his throat when he calls BS???
Did he say anything untrue? NO. Some people *do* just complain to complain. Some people are just happier when they have something to bitch about. Should anyone bend over back wards to make this type of person happy? NO.
Sheesh, smackers are a fickle bunch.
Or, he could be doing nothing at all. I think I'll take putting a few fires out for $100.
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I agree that he's done a tremendous amount on the smack blog. Actual problems have been solved by Rick. He has also been the only good PR coming out of the machine ... ever. Do most customers see what happens on the smack blog? Likely not.
I'm not saying PTI has changed anything to make their process better. I'm sort of attributing my smooth order to 1) a fluke or 2) fewer people are ordering.
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My money is on #2
@10:36 I think that's his point. It doesn't matter what they do, it won't be good enough for some. I don't think pti has any interest in gaining those types back as customers. They're more headache than they're worth.
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