Voila!
ETA: Sorry I've been busy- but just a shout out to one of us: omathgoddess. You are fabulous, and I like Math, so you are totally smacker of the month ;) Also a big applause to NuttyLou and all who stood up for her against the crazy med school bitch.
First... Literally my first post! Long time reader! Love u smackers :)
ReplyDeleteSecond!!
ReplyDelete"I mean this with all due respect, but as someone "helped" by omathgodess, I ask that you please stop. I am sure that those of us with real issues know how to bump a thread. I know I do! I thought we were on the same side initially and appreciated the moral support. But it has become quite clear from reading your posts on here, the PTI forum, and SCS that we are not on the same side. I simply want my issue resolved, not the complete downfall of PTI. I do not appreciate being used as a pawn in your vendetta against PTI. Your constant bumping of threads, that do not really concern you anyway, is not going to get my anniversary sets sent to me any quicker. Or get anyone their refunds faster. In fact, it is just pouring salt on the wound."
ReplyDelete***********************************
Oh trust me, I have STOPPED. I've stopped ordering, stopped posting on the forum, stopped recommending PTI to others, stopped giving PTI credit on my blog.
I REALLY want PTI to be successful. I love their innovative designs and topnotch cardstock. BUT, I will NOT support a company that is disrespectful, lies and puts the almighty dollar first and foremost. PTI will do well to remember, you don't make money if your customers are shopping elsewhere. I AM shopping elsewhere, and will continue to do so.
Do each of you who post here have one PTI bad event that "turned" you so to speak? (To the dark side, hahaha). Or is it more an accumulation of things over time?
ReplyDeleteFor me personally, I have only had one problem with CS and they never dealt with it properly. I can learn to accept that and get over it.
When I see them do the same/similar things over and over and over again I get angry.
The thing I want to speak up about the most is the 'unseen customer'. Customers on the forum can choose themselves if they want to post a message directly and follow up their own issue but SO MANY CUSTOMERS ARE NOT ON THE FORUM. They aren't given any information because it is not sent via email/on the blog or on the website. How do they know there was website issues and to send an email, jump twice and do the Hokey Pokey to fix their problem? SO they send an email to CS (if they can even find that info.) and it is deleted - how do they know that?
PTI IS RIPPING IT'S CUSTOMERS OFF by not providing everybody with the same information.
I am willing to be patient if I know there is A problem and they are fixing it but they continually have more and more problems because they ignore the old ones and just keep going. They address nothing.
They say they care about their customers and act in completely the opposite manner. They don't even admit when they have a problem and explain why.
SO what about all those customers that won't get the information? Their attitude is - screw them, they don't count because they don't make any noise.
"I mean this with all due respect, but as someone "helped" by omathgodess, I ask that you please stop. I am sure that those of us with real issues ..... "
ReplyDeleteWe don't have real issues then?
Anonymous said...
ReplyDeleteI was "turned off" to PTI over time, little by little. I got in at the tail end of the initial ink issue. I think I realized just a few weeks before the send back deadline that there was a problem. I must not have been very active on the forum. Then there was an issue with being charged the wrong amount for a stamp set and PTI just charged my Paypal without notification or my authorization. There were things I read on the forum happening to other shoppers that I didn't think were being handled in the right way (CS issues) - made my blood boil. Lauren leaving in such an abrupt manner and now I find out she was treated badly. Nicole's condescending forum posts with passive aggressive overtones. The first time PTI attempted to launch a new store website during a release was a poor attempt and I couldn't believe the poor business decision, but they turned around and did the same thing a second time - stupid. The idea that people were not sent prizes and anniversary sets timely is unforgivable. It all adds up to - I'm done with them.
17 March 2012 16:41
http://www.gingerstamp.com/bboard/board_home/messages/32128.html
ReplyDeleteI have been registered with gingerstamp for about 10 years but I haven't been able to get on even after I re-registered.
ReplyDeleteCan you copy and paste the thread for us that aren't able to access it?
Thank you.
"I mean this with all due respect, but as someone "helped" by omathgodess, I ask that you please stop. I am sure that those of us with real issues ..... "
ReplyDeleteWe don't have real issues then?
***********************************
I don't know if the OP will come back but I took her message to mean that she doesn't need people just bumping her thread for the sake of bumping it and that some people are out to just be snarky just for the sake of it.
I didn't see her minimizing any issues but just asking that we not "help" her anymore.
There are some defenders that just come across as wanting to stir things up instead of sticking with legitimate issues. You know the sarcastic digs that don't really belong in a thread. That's what I am taking away from the OP not wanting help.
I have been quietly watching since the Karen incident. I just couldn't believe that she could be treated that way. I totally think that if she had not actually posted the email from Julie that nobody would have believed her. To think that a company owner would actually speak to a customer like that was mind boggling.
ReplyDeleteSeeing the past dt members speaking out was a bit of a wake up call too. It showed me that there are always 2 sides to a story.
Sorry - I posted this on the old thread...
ReplyDeleteThanks for letting me know that my "help" is not appreciated. I figured from the number of pms I have received from irate customers and the support I have had from people on here that I was helping keep the real issues in the spotlight.
For the record, I do not want the complete downfall of PTI. In fact, I would love it if PTI could turn things around. However, I would be surprised if this set of events, which seems longstanding, does not do some lasting damage to the company.
I will not feel personally responsible if things get worse for PTI. But I do take some credit for making some things better. I believe that some of the most recent responses from PTI have been a direct response to bumping of the most serious threads on the forum by myself and other individuals.
I would appreciate it if you could send me a pm, so I know not to bump any threads where you have an issue.
Also, not all posts on this blog under my name have been posted by me. I haven't felt the need to post anonymously on this blog.
So full of yourself .......
DeleteKinda hard to believe you claiming omath is the one with the personal vendetta when you make statements like that.
DeleteIf you don't like what she has to say in the forum, then put her on ignore and quit whining.
Now Miss T is praying for everyone. Seriously.
ReplyDeleteThings should get better any day now, folks! ;)
I keep hearing about Karen.. I must have been under a rock. What happened with Karen?
ReplyDeleteWhere did Ms. T say that she is praying for everyone?
ReplyDeleteMessage for Omathgoddess - I saw your latest post on the "serious question" forum thread asking if Linda was the original poster. I was the original poster. I have since been banned and no longer have a voice. I am lurking under the name "Banned_02" though. In response to your question to Linda - I didn't consider myself vocal either. I've been on the forum for years but this was the first post I had made in forever (at least a year, maybe two?). I don't feel that I violated the forum terms...and I walked on eggshells with politeness anyway. Like I said above, apparently it hit a nerve..
ReplyDeleteEither that or my atrocious spelling/grammar errors for me booted off the island. It really sucks though because I no longer have any contact with my stamping friends, or have a voice on the forum. It really was, just as stated, meant to be a "serious question". Yikes.
Karen is a lovely aussie lady that had a defective die and was asked to mail it via first class mail to Papertrey. She did mail it and the total cost was $23 which she was told would be reimbursed. When her email was passed along to Julie, Julie said that there is no way that they would ask her to spend $23 on postage and that it was too bad that she misunderstood the mailing instructions but that she was out of luck in having the money returned.
ReplyDeleteIn total frustration, Karen posted a plea to Nichole on the forum and Nichole backed Julie up in a passive/aggressive way. The forum exploded with people telling Nichole and Julie that they were mistreating Karen and then Jenn decided to refun Karen the money (after LOTS of uproar).
Nichole then decided to close the "Ask the Papertrey" forum because it became much like the stamping board is today - full of complaints.
I don't know if anybody saved the original thread. It was posted on the original PTI smack board before that was closed.
I hope that I got the facts correct.
Oh, and in my rambling I forgot one more message for Omath:
ReplyDeleteFWIW: I DO appreciate you bumping threads. I think it is making a difference. Some may say they don't want to see it, but the truth is...it IS getting those issues some attn by the PTB.
Just as Jenn so often said "email CS with that..." then proceeded to hop in randomly and answer questions on the forum. The squeaky wheel IS getting the grease...that's a fact. Playing by the PTI rules doesn't get anyone very far.
So full of yourself .......
ReplyDelete17 March 2012 18:31
^^^^^^^^^^^^^^
If you're going to comment, at least make sense. Thanks.
@0648.....in response to omath....
DeleteOMathgoddess- keep up your efforts!!! I do think u have made a difference and I HATE seeing those posts get pushed farther and father down the page. Need to stay smack in PTI's face til the issues are resolved or they will never resolve them. Also I am so sick and tired of hearing Dawn refer to her "hottie hubs". Based on her comment about needing the $$ from PTI and therefore being against putting off the release maybe she should have married some one with less looks but who would be better able to provide for their family. I know, I'm terrible, but honestly must she say every. single. time. "hottie hubs" ....
ReplyDelete^^^ I agree 100%
ReplyDeleteomathgoddess, I feel bumping issue threads is a good thing, and it's not so different from Dawn invading the forum with sunshine. I saw her clog the forums this morning and I had to roll my eyes at the hypocrisy.
ReplyDeleteIf a thread stays on page 1, newbies to the forum will have a better chance of reading them; so they will get attention (hopefully) by PTI PTB. This is simple psychology and it's odd to me that anyone with a "real issue" would refute it.
I wonder if the OP is asking that you tone down some of the snark? The only reason why I make that comment is because of the thread today where you and barbara sent sunshine to each other. That cloaked snarkiness bothered me a bit as well. And although I agree with it, I'm not sure that should be so blatant to all the Unicorns. They'll jump all over it and try to get you banned. Just MHO...
~~~~~~~~~~~~~~~~
Re: Now I am REALLY getting angry....
by MintStamps » Sat Mar 17, 2012 2:25 pm
omathgoddess wrote:
MintStamps, did you receive a refund or an explanation as to why you didn't receive one? I know Nichole was sending some customers a pm, so I am hoping that you did, in fact, get everything cleared up.
The issue has been worked out. There was a bit of a miscommunication and I'm afraid of how many times this may be happening to others. Debbie was kind enough to step in & help forward my information on. In my case, I entered the discount code and nothing happened. So I added to the comment section of my order that it didn't work, but that I had tried. When PTI looked at my order after Debbie stepped in, it looked to them as if I just didn't enter the discount code at all. Apparently, they don't see the whole actual order with the comments section. So, after some back and forth, it was worked out, but how many other people are having this problem?
I just hope everyone gets what's right and everything gets worked out. What a headache all the way around.
Thanks for asking.
mint
^^^ Whoops, I meant to start a second post. Here's what I intended to post above:
ReplyDeleteSeriously, WTF???
~~~~~~~~~~~~~
Re: Now I am REALLY getting angry....
by MintStamps » Sat Mar 17, 2012 2:25 pm
omathgoddesss wrote:
MintStamps, did you receive a refund or an explanation as to why you didn't receive one? I know Nichole was sending some customers a pm, so I am hoping that you did, in fact, get everything cleared up.
The issue has been worked out. There was a bit of a miscommunication and I'm afraid of how many times this may be happening to others. Debbie was kind enough to step in & help forward my information on. In my case, I entered the discount code and nothing happened. So I added to the comment section of my order that it didn't work, but that I had tried. When PTI looked at my order after Debbie stepped in, it looked to them as if I just didn't enter the discount code at all. Apparently, they don't see the whole actual order with the comments section. So, after some back and forth, it was worked out, but how many other people are having this problem?
I just hope everyone gets what's right and everything gets worked out. What a headache all the way around.
Thanks for asking.
mint
if they can't see the order comments then why did they ask everyone to enter stuff into the comments? i agree with you...WTF?
ReplyDeleteMissyC:
ReplyDeleteThanks for your support.
I am sorry if I implied that you were inappropriate on the forums - I think I only remember you posting on that one thread, but now, of course, I can't go back and check. :(
Maybe it is all coincidence... but it is just terrible timing.
@19:19
ReplyDeletePoint taken about the snark. I did deliberately return the "sunshine" to Barb because I was seriously sick of Dawn's posts this morning.
*********************
And, to clarify, 18:31 was telling me I was full of myself. When I read the comments on my phone, it is easier to see the replies to individual comments, but when I read them at home, they just appear as one long thread. Perhaps it is my browser?
*********************
"if they can't see the order comments then why did they ask everyone to enter stuff into the comments? i agree with you...WTF?"
ReplyDeleteexactly. I was going to post something about this when I read it on the forum but I can't be bothered anymore.
Re: Feb release order as yet unreceived
ReplyDeleteby *LittleMissT* » Sat Mar 17, 2012 11:28 am
NuttyLou wrote:
HI T,
I didn't mean anything against you in posting the message to Kate.
I was just hoping PTI would answer EVERYONE's problems - obviously others have missing stuff too and have not received the same service.
I know Lou - and I agree. Completely. I hope everyone else isn't too far off having their issues resolved too. Maybe the DT can offer some assistance as they have been doing over the last few days. I'm wishing and hoping really hard that all those affected get a turnaround in fortunes too - and I have genuinely been doing that the last few nights before I go to bed. Sending out a little prayer for everyone.
Taheerah (*LittleMissT*)
omathgoddess - i am 19:19.
ReplyDeletei can tell from reading your comments here and on the PTI forum that you are a sensible person with a level head. i'm sure any venting you do is in response to poor treatment by pti, both to you and to their customer base.
thank you for taking my comment as constructive criticism and with grace. i wish others would see you as the person i do. it seems like many are overly sensitive right now and quick to judge...
Did we find out why Jenn E. has been MIA the last couple of days?
ReplyDeleteAccidentally posted on the old thread too:
ReplyDeleteIt was an accumulation of things for me as well. I won a prize that was sent very slowly and was ultimately not correct when received (contained a set that was not part of the stated prize, from a previous release, which I already owned). Julie tried and tried to convince me that I should just keep the wrong set and call it good. I insisted on getting the set that I had actually won. She made it clear to me that I was a huge pain in the ass for insisting on getting it corrected. It took at least four or five months from the time I won the prize, but I did eventually get what I won. I bought all of almost all of the V1.0 inks, and every problem that was reported with them, I had. I ended up not bothering to send back the subset that they offered refunds on, due to the hassle factor. Then I started to buy the V2.0 inks. That stopped with the Hawaiian Shores debacle. I had one set with a manufacturing defect that I tried to get corrected, with no luck (a sentiment stamp was missing a letter at the edge - no "C" in Christmas makes a pretty worthless stamp, right?) So I had issues of my own piling up while I was reading the increasingly bad stories on the forum. I finally woke up, and now I'm finished. I truly hope that PTI can pull this out, but I'm not going to hold my breath. I won't try to bring them down (they're doing a good enough job of that on their own), but I'm not sending them customers any more, and I'm not giving them any more money.
Thanks, Rebel_Rose and PTI Telenovela Fan. :)
ReplyDeleteSo, obviously, the DT is taking shifts monitoring the forum. Does anyone else feel like they are being babysat??
ReplyDeleteWhat did it for me?
ReplyDeleteI was a hardcore fan. 5-6 anniversary sets per year
Went to CHA and SAF
Got a lot of people hooked, pimped them out ALL the time
I think the disillusion started when I read Karens post. I had seen Jenns snarkiness and it always offended me a bit, along with her bitchy things she pinned on pinterest
It's quickly, quickly spiraled downhill
I ordered a few times in the fall with a shipping buddy and will order no more
I went to see the update on the order comments section issue and now see this exchange between Carmen and Debbie:
ReplyDelete----------------------------------------------
Re: Now I am REALLY getting angry....
by Debbie Olson » Sat Mar 17, 2012 10:25 pm
Carmen, I am guessing here, but when an order is initially processed, I'm pretty sure that the comments section CAN be seen. It's just that later in going back to look at the main database to try to determine what happened, only the basic information would be available in that. I don't think it was a case of "let's ignore the comments," but rather just a lack of all of the information being available when it was revisited. However, MintStamps was taken care of, as she stated. I hope that helps!
----------------------------------------------
I might be being obtuse here, but I don't get it. I thought those comments would be processed with the order before the order was charged and shipped out. PTI made such a big deal about putting so many different types of notes in the comments on release night. So then what happened - how did they miss so many notes? ("so many" being quantified by the number of issues posted to the forum)
And now they are in a situation where they have to go back to the database to figure out what happened to all of these orders, only to find that the database didn't track all of the order details? Now I see why PTI is so backlogged with issues.
So now I guess Debbie is the new Jenn?? HTH??? And with a side of snark too.
ReplyDeleteWhat turned me?
ReplyDeleteI returned 2 bad ink pads and fortunately paid for the postage with VISA so I had a record. I never got credit. I contacted them and Julie said I had not sent them so I told her I had a copy of the recieipt at which point she apologized and told me she had received them after all and would credit my PayPal. No credit. Weeks later I contacted her and she rudely told me to look at my account. Nope not credited as she insisted she had done. She then said she had forgotten and she would do it. 7 months of going back and forth and I finally got credit but only after she made me feel like a total liar, obsessive, and at fault.
2-Then the Karen incident.
3-Then others started coming forward.
4-Then I was overcharged by $6 and despite my contacting them it was and still is ignored.
5-Rudeness by Nichole and then others on the forum.
6-The recent SASE situation and the deleting of emails.
If people tell you who they are, believe them. They have told me and I believe. I was a victim once., To continue makes me a volunteer. Won't do it.
"Anonymous said...
ReplyDelete"I mean this with all due respect, but as someone "helped" by omathgodess, I ask that you please stop. I am sure that those of us with real issues ..... "
We don't have real issues then?
***********************************
I don't know if the OP will come back but I took her message to mean that she doesn't need people just bumping her thread for the sake of bumping it and that some people are out to just be snarky just for the sake of it.
I didn't see her minimizing any issues but just asking that we not "help" her anymore.
There are some defenders that just come across as wanting to stir things up instead of sticking with legitimate issues. You know the sarcastic digs that don't really belong in a thread. That's what I am taking away from the OP not wanting help."
This is exactly what I meant. There are many people that have issues, and I am not trying to minimize any of those issues. Early on it seemed most "bumpers" had good intentions and actually wanted to see people get resolution. Lately it seems some people just want to stick it to PTI any chance they can get. Maybe this is what omathgodess is trying to do, maybe not. But that is certainly the way it looks, at least to me. I did genuinely appreciate the support early on. I just don't think some of the comments being made now are all that supportive or helpful. At a certain point, when the snark is so in-your-face, people are going to stop listening. Maybe they have already. Maybe that is why Miss T got special treatment. Maybe not. I don't really know. What I do know is there are several people, omathgodess included, that I used to agree with and enjoyed reading their posts. The last few days I have found myself rolling my eyes when I read their comments. I have put several of them on ignore. Like Lou and Karen. Their back and forth "how was your week" "busy, and yours" in a very serious thread about people trying to get their anniversary sets hit a nerve with me. While I was very supportive of Karen during her mess with PTI, I certainly did not feel the same respect and support from her.
I guess what I am getting at is if you feel the need to reply to a thread to keep it up at the top, maybe just cut back on the snark a little? While I do think speaking up is a great way to get some resolution, I also think you catch more flies with honey than with vinegar.
Amen to this!!!!! Barbara, omath, carmen, ami.......are all full of themselves beyond belief. My addition to 2258 post
DeleteAnniversary poster, again. I was also 22:58 above.
ReplyDeleteI just want to make it clear I did NOT post the "full of yourself" comment. I posted my original "With all due respect" and 22:58, and that is all.
Yes it was a very serious thread and that is WHY Lou and Karen kept it to the top with their banter.
ReplyDeleteThey had on more than 1 occassion came and spoken out on that thread supporting those still waiting.
I am in regular contact with Karen and I know for certain she wants nothing but a resolution for those waiting. She most definitely would not want anyone to think that she was trivialising matters on that thread because she's been on that end of the stick and appreciated every bit of support she got at the time.
I have great respect for both her and Lou and the fact that they have the guts to stand up, says alot if you ask me!
Thank you to who replied who Karen was :) I get it now. My only concern (for me anyway) is that I am an international too. I asked a relative going to the US (january) to mail my defective die and torn stamp because PTI cs asked for a SASE. I better ask the relative if he has received the replacements. If he hasn't mailed it yet (college student) I better tell him not to anymore. Lol!
ReplyDeleteDo each of you who post here have one PTI bad event that "turned" you so to speak? (To the dark side, hahaha). Or is it more an accumulation of things over time?
ReplyDelete----------------------------
It was an accumulation over time. I was stuck also with version 1 of the inks. When I contacted CS about one of them, I was told to send pictures and then Jenn's reply was....thats what mine looks like. Needless to say I knew I wasn't getting anywhere there so I dropped it(just like they wanted). Silly me kept ordering....then my orders took about 10 days to get to me. People in California were getting orders before me...........I LIVE IN OHIO. I really think the thing that opened my eyes was the whole binder issue. If PTI didn't want to incur the cost of sending them out seperately, then ship those orders without the binders. Thankfully I wasn't one of those people, but it sure was an eyeopener.
Nichole said once that as long as customers kept buying cardstock, they would release it every month. In no time it started going to every 2 months and now it is whenever they feel like it. Every time you turn around something isn't released because the protype didn't meet their standards? Don't you plan for this months before the release to make sure everything is a go? Bakers Twine, I ordered it when it first came out, ordered a replacement for a color when it was getting low and it was a totally different color than the first. I could go on and on, but I think you get the picture. I just don't trust them anymore. Don't care if they pull out of this or go down in flames. Just don't care anymore. I have found other places to order my supplies. Took me awhile to get here, but thank heavens I have. My life will go on no matter what happens to PTI. I come here to get recommendations on other sites, and to get a laugh or two out of posts, especially the gift certificate post. I still laugh just thinking about that. I will also say it does my heart good to see others standing up for one another. Oh and Barbara and Omathgoddess, love you guys. Sorry for the length of this post.
@1130pm.......I'm curious....why is Karen still on the forum? I would think she'd be as far away as possible
ReplyDeleteThis is only a guess about Karen.
ReplyDeleteI think that she did stay away for a very long time but that she has come back to defend those that are having problems.
If you were to go through her post history you would probably find that to be the case.
So much for that theory.
ReplyDeleteIt does seem that Karen was still around on other threads leading up to this fiasco. Sorry!
Hmmmm ..one would think she would have moved on.
ReplyDeleteSurfing on Clear and Simple stamps determined to figure that site out. Is this price correct on this die?
ReplyDeletehttp://www.clearandsimplestamps.com/store/pc/viewPrd.asp?idcategory=&idproduct=640
Just an FYI post:
ReplyDeleteOrdered from WMS on 3/8, received 3/17.
May Arts Natural and Ivory Twine is the same thing offered by PTI. You can get honkin' big spools for $12, enough to last a lifetime, from Simon Says Stamps.
Re Clear and Simple:
ReplyDelete$60 does seem like a lot for a die set but I guess it could be that much.
Do each of you who post here have one PTI bad event that "turned" you so to speak? (To the dark side, hahaha). Or is it more an accumulation of things over time?
ReplyDelete**************************
I only have half a dozen or so stamps sets and about that many colors of cardstock so I "turned" pretty quickly. I'm not nearly as patient as most of you have been! After I ordered the last time, which was at least a year ago, I can remember posting on the forums that I was having trouble getting excited over the new release when I hadn't received my order from the last one.
So that coupled with the fact that I have always found Nichole to be a snarky, passive-aggressive witch convinced me to find other places to spend my money. I'd check back every couple of months to see if things were getting better. Obviously they weren't.
Just an FYI, I recently ordered from Clear & Simple Stamps. Got a couple stamp sets and several packs of cardstock. I like the quality of the stamps and the cardstock, while not as heavy as PTI, is very nice. The shipping and packaging was great and they included a little package of something as a thank you for ordering. I get the impression that this is a very new company just getting its legs under it so I'm hoping the website and variety of stamp sets will improve as they go along.
Now that the problems are all but forgotten, how long do you think it will be until the next blow up?
ReplyDeletePersonally I am out. Since I am not ordering I know that I won't have problems. I will just quietly feel sorry for everybody that does. Well, the newbies that come to the forum looking for answers anyways.I will have less sympathy for those that continue to order knowingly.
What about the banner (scroll down on this one)? Don't think I will order from a company like this!
ReplyDeletehttp://www.clearandsimplestamps.com/store/pc/viewCategories.asp?idCategory=119
Those dies are quite expensive. I won't be ordering those either.
ReplyDeleteGina K recently posted this on fb: "When people hurt you over and over, think of them as sandpaper. They scratch and hurt you, but in the end you are polished and they are all used up."
ReplyDeleteThat, in combo with how many familiar names from the stamping community "liked" or commented on it....really made me feel the power of the tide that is slowly catching up with pti.
Gina is so classy. She would never directly say it was about PTI, just that it applies to a "true story". Whether she had PTI in mind or not, I thought it was great food for thought here.
How issues are resolved tells us more about a company than if they had no issues at all. I have come to realize the same holds true for other stamp companies / DT members / etc and how they handled *their* issues with PTI. I have SO much respect for people like Becky O, Geny, Gina K, Lauren Meader, etc etc now that it's all coming out in the wash. They must have been seriously pissed when they were burned by PTI ... but all this time later the stamping world is seeing how gracefully they handled it. Add them to my list of people I feel deserve some good Karma.
ReplyDeleteI agree about the ex dt members of PTI. Even after people made assumptions that they were fired or bad dt members, they stayed quiet and held their heads up high. Had they spoken out they would have just looked like sour grapes at the time but it's good to hear that there are 2 sides to every story.
ReplyDeleteHave you seen The Lorax? This song reminds me of PTI - especially the middle section about business:
ReplyDeletehttp://www.youtube.com/watch?v=dKY17dYh7v8
DT member Ashley posted the following on the "serious question" forum thread:
ReplyDeleteIn response to some of the issues brought up in this thread, Papertrey Ink has given the following statement:
All anniversary sets, according to our database, had been shipped out some time ago. It was brought to our attention that a small handful (about 25 people) never received the original shipment. We had Jennifer collect a list of people that had not received the original shipment and reshipped those sets earlier this week. We are confident that these last few folks will have their sets in hand within the next week, with international customers taking a bit longer because of shipping times for that distance.
In regards to the original poster disappearing from the top of this thread, we do not know why that occurred or what the circumstances are surrounding the incident. We will certainly try to diagnose the situation and we apologize for any confusion that may have been caused because of this.
Like the commercial for high speed internet (or whatever) ...."so 12 seconds ago, PTI"
ReplyDeleteWe already know that MissyC did not delete herself. She posted here several times and said as much.
What makes me laugh about that serious question thread (in a crazy, sort-of "lock-me-up-now" kinda way) is that MissyC disappeared for asking the question, then Jenn E disappeared for answering. Now PTI is looking into why.
ReplyDeleteHmmm....why someone disappeared for asking if they are scrupulous, or why someone disappeared for answering that they were. ??
I love a good communist government soap opera. Lol.
Whats great about the DT helping out is that they keep bumping up the "turd in the punch bowl" threads. I wonder if they realize that.
ReplyDeleteAny new posts from ex DT members?
ReplyDeleteTypical PTI. Their "statement" about the anniv sets is chock full of blame for everyone but themselves.
ReplyDeleteThe sets were mailed but customers didn't receive them...or the post office didn't deliver them....or they didn't submit the right "proof"...and international customers live too far away thus creating the delay for themselves...
Hahahahaha
I have seen several of you mention you had a cameo. I just bought one too and although I consider myself to be kinda literate with my illustrating software, I think this class looks pretty interesting. Anyone here ever take a class there? I saw it on Jennifer McGuires blog.
ReplyDeletehttp://www.jessicasprague.com/index.php?page=shop.product_details&flypage=flypage.pbv.tabs.tpl&product_id=2176&category_id=70&option=com_virtuemart&Itemid=366
About the sandpaper analogy? It depends on the grit use. It could scar you for life.
ReplyDeleteNot sure if I believe in Karma or not, but based on what is coming out about how PTI has treated other dt and others, what is happening makes me think I should believe in it.
ReplyDeleteLol 11:56
ReplyDeleteEerily quiet over at the Papertrey forum.
ReplyDeleteThat's because now that the happy people aren't busy making up happy threads to get rid of the rotting meat complainers,they have nothing to say.
ReplyDeleteI agree, 12:23. Why do you think that is? Usually stampers have time to kill after church, lunch, etc.
ReplyDeleteI agree 12:28. Now that the DT has taken over vigilant watch of the happy posts, the defenders can take a break.
ReplyDeleteI'm not picking on Ted in particular here, but this is an excellent example of the PTI defenders who have no idea what they are talking about. Ted says:
ReplyDeleteJoan, I believe Rick is Admin of the site (website, forum, etc.)
I don't believe he has any control/knowledge of the workings of PTI, the actual company.
Thus why he was able to explain about the "five-posts-before-automatic-submission" policy...
-------
Umm, ok Ted. Rick happens to be Julie's husband. If he doesn't have knowledge about the workings of PTI then I am not sure who would. There must be some wishful thinking on the part of the defenders that PTI is bigger and shinier behind the scenes than it really is.
I just knew I didn't like "pricecheck".
ReplyDeleteShe only listens to/watches Fox news while crafting.
Gag me.
I've always been a fan of Dawn's - loved her creations, appreciated her positive attitude. That being said, she is rapidly losing me with how aggressively she is keeping the sunshine posts at the top of the forum. It's just wayyy too much and wayyyy too obvious. I'm getting a bad taste in my mouth...
ReplyDeleteYup. Here's how the last PTI staff meeting went down:
ReplyDelete"Ok, we need ALL HANDS ON DECK!! Let's bury the real problems with sunshine! Lisa - you're on crafting snacks. Dawn - you're on sunshine emoticons ... and lots of them!!! Lizzie, Pine, Debbie...you take the night shift. Lets make sure no real issues float to the surface. And above all....don't forget to end your posts with HTH!!! Let's go team....!!!!"
15:06
ReplyDeleteIt's a wonder to me you seem unwilling to be educated. Do you pronounce the French word bouquet with the "t" sound since that goes according to English phonics? The CORRECT pronunciation of the the Hawaiian name (which is a different language than English) is My-lee. That's what's inherent about a different language, our English rules DO NOT apply. Here are some links on the Hawaiian language and a link saying the correct pronunciation of the name, to show you I'm not just making it up. I'd be careful in throwing around insults at people when you are the ignorant one.
http://www.pronouncenames.com/pronounce/maile
http://www.hisurf.com/hawaiian/pronounce.html
17 March 2012 21:54
----------------------
HAHAHAHAHAHA!!!
Oh, dear white handslappy Googler:
You can refer me to misinformed websites run by white people who don't know much about the actual Hawiian language all you want, but that won't change what my HAWAIIAN born (half actual Hawaiian and half Japanese) husband says about "Maile".
People who truly speak Hawaiian laugh their asses off at people like you - the Mil-EE is actually how EVERYONE would know you don't speak Hawaiian. REAL Hawaiians (who can also read and speak their own language) pronounce that name "Mai-luh".
Thanks for making my day, though! You over-investment in Maile's STUPIDLY spelled name, and your over-confidence in your absolute ignorance has had us all giggling today.
As my husband would say, "silly haole".
I can google sites that agree with me, too, toots:
http://www.localkinehawaii.com/hawaiiannames.html
Add to that the fact that MAILE is clearly not Hawaiian, and, well, again....confused about why, if her mommy and daddy wanted to name her after Miley someone or other, they didn't just spell her name properly.
@10:17 - Bringing up the Cameo is perfect timing. My situation with my Cameo was similar to my situation with PTI, but goes to show how customer service makes a huge difference.
ReplyDeleteI bought a Cameo at the end of last year and, upon using it for the first time, had many issues with the blades. The first blade broke then the second one soon followed. I was super frustrated and tried multiple paper types and thicknesses, trying to achieve a clean cut. I sent CS a couple of emails, tried their suggestions, and was ready to send my Cameo back after the first month.
But because of the responsiveness and helpfulness of their CS team, I am sticking it through. The CS team responded to every email and phone call, sent me 2 replacement blades free of charge, and told me that this situation was not my fault. They explained that customers were misusing the blades unknowingly and that Silhouette needs to do a better job educating their customers on proper blade usage.
Unless a better product comes out, I am a Silhouette fan for life.
12:52, awesome post!
ReplyDeleteMy husband does not have knowledge of the workings of my company. Why should he? I will bet he has never stamped in his life and doesn't know a Scor-Pal from a Cuttlebug.
ReplyDeleteThat was referring to Rick, of course.
ReplyDelete@13:08
ReplyDeleteThere is a diff in understanding the workings of a company and understanding stamping. It's obvious to many that neither of you know shit about either, so no explanation necessary. But thanks for popping in, Julie.
HTH!!!!!
The fact that Julie would pop onto a smack blog before saying a word to any of her disgruntled customers is just too funny. Ahhh ... the dumbness never ends ...
ReplyDeletei doubt that was julie
ReplyDeleteTo the Hawaiian duelers:
ReplyDeleteIs this research for Lizzie's next stamp set? Who cares? Tomato, tomahto.
I am sure Maile knows how to pronounce her name and she has been clear on her blog about how to go about it. Who cares how you *think* it should be pronounced...
The boards are quiet because they banned a bunch of us. And kept us on moderate for days. Left a real bitter taste in my mouth - and I didn't think that was possible after all PTI's nonsense and completely backassward way of running a company. And now they ban people and say they have no idea how that happened. But notice it's not any of their defenders, it's just the people who have called them out. More PTI lies lies lies.
ReplyDelete@ 13:20 I don't. Somebody in that company has proven over and over to be dumb as shit. It's possible that she would out herself as the one also dumb enough to post here.
ReplyDeleteI doubt 13:08 was Julie. I think the poster was just pointing out that just because you are married to someone doesn't mean you understand the inner workings of their business. My hubby is a realtor and I make cards for him to give his clients when the deal is done. But I have no idea what all goes in to selling/buying a house. Just like he helped put together my craft room and built me storage items, but he has no idea how to make cards. One has nothing to do with the other.
ReplyDelete@13:00 Hawaiian by injection - it's pretty obvious who you are.
ReplyDeletedoes it really matter how she pronounces her name?!!
ReplyDeleteI am not Julie, but as I said MY husband does not know the workings of MY company. Why should Rick understand the stamp business? I was the one who posted and did not mean to imply I was Julie. I see now where I could have structured the sentence more clearly.
ReplyDeleteGotcha 1:33
ReplyDeleteI still think Rick knows more about PTI than Ted's quote above implied.
1) Rick is Julies husband and Janes son in law
2) It IS a close-knit family business
3) Rick is heavily involved (his own words) in the IT part of PTI... If not THE whole IT dept
4) He used to be a forum regular and got to know many of the orig customers.
My pt in quoting Ted is WHY Ted is so defensive of PTI when he doesnt even know the basics of who makes up that company. NOT saying *every* spouse knows their spouse's business.
I LOVE Silhouette's customer service. They have been wonderful every single time that I have emailed and even when my problem was user error, they never made me feel stupid.
ReplyDeleteHere's the last bit of the FB comments on Becky's PTI post the other day (my apologies if I accidentally copied a bit of it that's already been posted):
ReplyDeleteDonna Kingsley Coffeen As I said on another person's FB, this was a gold mine that turned into an oil spill that is going to leave a mess for a long time to come. Even if they survive, they will never regain the trust, loyalty, and confidence.
Thursday at 7:18pm · Unlike · 2
Kristin Eberline OMG...amen, ladies. I won't put one more penny in their pockets and haven't since I joined forces with Lauren. I refuse to pay for the house on the hill while customers AND DT members are being treated terribly. I can't support someone like that.
Thursday at 8:09pm · Like
Geny Cassady Happy to see you and hear you Lauren...I know a little about what you dealt with and am so happy for your success!!!
Thursday at 9:27pm · Like
Wendy Coy Kudos to all of you for seeing the reality quickly and acting to make a faith-filled decision and leave (or stop supporting) a company that does not care about customer service or quality issues. Unfortunately, I still have an outstanding gift certificate there... and will probably *just* spend that amount and pray I get the materials! Despite a long wish list, I haven't shopped there in more than three years, and will not again after my small gift certificate is used. How sad - there's such talent there, but no people-smarts or consideration. My stamping friends who have been so mistreated -- God is blessing your faithfulness to move on and not be devalued!
Thursday at 9:44pm · Like · 1
Patti J. Gilliam Glad I wasn't the only one feeling that way!
Thursday at 9:56pm · Like
Becky Show Oehlers Love you so much, Wendy. I am so happy that we have actully had the chance to meet and share time with each other. It is. Shame they took down the thread on the forum about the email today. I wish freedom of speech was actually valued there. Just push them down one more time. One bad decision after another.
Thursday at 9:59pm · Like
Wendy Coy Was it Shakespeare who said "the truth will out?"
Thursday at 10:05pm · Like · 1
Antoinette Seminario-Skinner Becky, Niki, Lauren, Geny...I always wondered...WHY you all left...(although Niki, you and I have a mutual friend- Beverly who gave me some insight a while back after I expressed some of my unhappiness about all of this). I had no idea, but then again, I tried to look on the bright side. After reading all of the comments, I understand now, and applaud you for making the decisions you did. Bravo to all of you!! I found all of you through them (and Latisha too) so it is not ALL bad. I wish now I'd listened to my own instincts when it was taking 2+ weeks to get my orders, and no answers from CS. I mean really, they can't hire a few more people? **annoyed** I still have a gift certificate there as well, but don't want to spend it. Now that is sad.
Friday at 10:32pm · Like
Who am I, 13:30?
ReplyDeleteLMFAO!
Oh, and to the handslapper: the whole point is just that: words are pronounced a certain way for a reason, right? Because there are rules to language that don't just go out the window when you want your precious snowflake to have a clever name?
I'm sure we've all guessed at how miserable Nichole and the two J's must be to work with.
ReplyDeleteImagine being on the DT, having time constraints, and depending on Julie or Jane to get something to you in a timely fashion....argh! Or dealing with all that passive aggressive bullshit on a constant basis.
What I'm curious about, though, are the deeper issues that it seems Lauren, Becky and others are hinting at. I bet Nichole, Julie and Jane are praying that none of the behind the scenes stuff comes out - I'd be willing to bet they've got some level of disdain for the people who've lined their pockets.
On the name thing, you can name your child anything you want and YOU can decide how it will be pronounced. Why are you fighting over such a thing?
ReplyDeleteI named my daughter, "asdflkhdf7dslkasdjf3".
ReplyDeleteBut pronounce it "Jane", please.
Why does it matter? Why are you confused?
I can't believe that poor Ang still doesn't have her refund.
ReplyDeleteActually, I can.
It would have taken one person with the proper authority to investigate and resolve this matter just a few minutes to provide a satisfactory resolution to Ang.
Instead, Papertrey Ink has now involved: Jenn, Dave, Nichole, Dawn and a couple other members of the DT. All of whom have ZERO authority to do anything.
So PTI has paid several people to do NOTHING (even though they've tried) and not resolved a damn thing.
The inefficiency is astounding.
God, would the Hawaiian know-it-all brigade please go beat you're chest somewhere else? Nobody cares which of you is right.
ReplyDelete*your
DeleteDo you suppose the DT is getting extra pay (stamps?) to spend so much time babysitting the forum? It sure can't be for the glory of it. I think they look like clowns juggling for an unruly crown between acts. In seriousness, many (Dawn) are losing my respect.
ReplyDelete*crowd
ReplyDelete@ 15:02 ITA
ReplyDeleteLauren sold a LOT of products for pti through her great ideas. I was really surprised that they burned her. Surely the current DT knows some/all of the prev DT members and thus, would know all of this?
Maybe this is why we don't see ALL of the current DT acting ike assclowns on the forum. Maybe Betsy has class and/or isn't as dependent on pti as Dawn.
speaking of design team/stamp designers...whatever happened to Alli Miles? I saw her listed on Lauren's blog roll...but haven't heard much about her recently.
ReplyDeleteBTW, I find it funny that at least a few of Nichole's "blog friends" don't reciprocate and post her blog on their site.
Wish the DT would wake up. Ladies, YOU don't need PTI, THEY need YOU.
ReplyDeleteWish the DT would wake up. Ladies, YOU don't need PTI, THEY need YOU.
ReplyDeleteWish the DT would wake up. Ladies, YOU don't need PTI, THEY need YOU.
ReplyDeleteWish the DT would wake up. Ladies, YOU don't need PTI, THEY need YOU.
ReplyDeleteWish the DT would wake up. Ladies, YOU don't need PTI, THEY need YOU.
ReplyDeleteSo sorry about the multiple posts. Apparently my computer is possessed.
ReplyDeleteI *think* Alli Miles stepped away to do other things or spend time with family.
ReplyDeleteWhich, we all know, is code for "something happened that the customers will never know"
I've also wondered what ever happened to Kelsie. She was the customer who won the chance to "help" NH design the Everyday Blessings set in 2008(?). She was really active on the forum and totally disappeared after that set came out.
ReplyDeleteDT members come and go, but in 5 yrs here who has disappeared from pti:
ReplyDeleteCandice, Tiffany, Becky O, Lauren M, Allie, Mich W, Geny, ...
Who else?
Has anyone heard from the gal who went to NH's with her mom a few months ago? She used to be active on the forums ... haven't seen her since she wrote about her experience. Odd.
ReplyDeleteCombine that with the fact that NONE of the stamp co owners who have "teamed up" w/PTI in any way EVER say anything to endorse or defend PTI. Bella, Gina K. Even Claire used to be a very active customer on the forum. Mums the word.
ReplyDeleteDT members come and go, but in 5 yrs here who has disappeared from pti:
ReplyDeleteCandice, Tiffany, Becky O, Lauren M, Allie, Mich W, Geny, ...
Who else?
-------------------
Niki Estes
Kim Hughes
I went to a real-life stamp get together a few years ago. There was someone there who is what I considered to be a "name" in the craft community. I overheard her talking / laughing off how arrogant NH is. That, apparently, NH is very blatant about thinking her sh*t doesn't stink.
ReplyDeleteAt the time I was still on the PTI bandwagon and was shocked to hear what she was saying ... to the point that decided that person must've been jealous/wrong/rude. In hindsight, she was likely speaking from experience and was right on. There are too many people "in the know" who are keeping quiet when it comes to NH.
Who?
DeleteI forgot about Niki and Kim! And we know now that Nikki didn't quit on her own, on good terms.
ReplyDeleteSo, what we've learned recently is Becky, Lauren, Nikki, and Geny all share the impression that PTI / NH are *not* what they appear. Everyone else is silent. I can't think of an ex-DT member who is vocally supporting PTI during this.
That says volumes to me.
Lol! There is a sunshiny thread for ya:
ReplyDelete"Let's reminisce: let's all share good memories of DT members from the past."
What an eye-opener. I would post it if I weren't kicked off.
Missy C, I don't think they meant to ban you. I think you could sign up again, others have.
ReplyDeleteBeating a Dead Horse said...
ReplyDeleteDT members come and go, but in 5 yrs here who has disappeared from pti:
Candice, Tiffany, Becky O, Lauren M, Allie, Mich W, Geny, ...
_________
Tiffany is still designing sets. And her card samples are as good as Beth's.
I wish Betsy would ditch PTI. She seems to be such a class act and is sooo talented. Dawn and NH seem to me to be two of a kind.....
ReplyDeleteAbout Karen returning the defective die from Australia. She and Julie are BOTH at fault. It was totally stupid for Karen to spend $23 returning a defective die and expect PTI to reimburse. The die was only worth a few dollars when it was NOT defective. But then once Karen did that, Julie should have refunded her money just to avoid the bad pr. And then immediately updated/clarified their international return policy. Karen was praised like some martyr when what she did was stupid and part of what makes business owners crazy.
ReplyDelete@ 17:13 Thank you. I already did sign back up yesterday (I've been out of town / off the computer) all week. I've been watching over there with nothing more to say :(
ReplyDeleteI come here to lighten my mood. Thanks for the laughs and honesty!
Umm 5:28 you idiot Karen wad TOLD by Julie to send them first class mail
ReplyDeleteWhich obviously meant something different in Australia than it did in the states
The was told rudely by Julie that first class mail -and I quote- was an envelope with stamps on it
I've been very civil on this board, but you need to STFU
And before you start...not Karen!
My 2cents on the Karen thing: Hindsight is 20/20.
ReplyDeleteHow many customers have waited two weeks for a product, then waited two weeks more, then waited a year, then em'd CS, only to get a non-reply, go to the back of the line, get to the front of the line and have their em's dumped??
Yeah. With hindsight we're all geniuses. I don't blame Karen for doing exactly what was asked of her.
LMAO @ Guatelicia's response to Dawn:
ReplyDeleteSeriously??? Quite condescending if you ask me. But the little sunshine makes me feel better about being called an idiot.
Classic.
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ReplyDelete