PTI stands for Papertrey Ink. This is a collective smack blog and Papertrey Ink review page. Papertrey Ink's continuously poor customer service has lead to a page dedicated to discussion of this stamp company and recommendations for alternative stamp companies. Minimal censorship here- I prefer to leave it up to posters' discretion.
The opinions posted on this blog belong to our visitors and we are not paid for our honest reviews ;)
If I had missed the freebie SAF set by ordering on the wrong day I would have just reordered the same items on Saturday and returned the first order for a refund. Perfectly within the rules, though knowing PTI the return would have probably been a whole new rodeo to deal with.
Some chick is all over Twitter and the PTI FB page "screaming" (all caps, that's annoying as hell) that if she cannot talk to someone from PTI on the phone she will not order from them. I guess she won't order, huh?
^^^ I am sure that PTI completely understands and the twitter-er should perhaps realize they may not be the right company for her. --------------------------------------------------------------------------------
Nichole or DT - please help - CS issue by doctorfoodie » Thu Jul 26, 2012 2:23 pm
I know this isn't supposed to be addressed here, but I'm hoping Nichole or one of the DT can help me, as I have not had a satisfactory result from zendesk customer service and don't know where else to turn.
Briefly, I sent back two ink pads and reinkers (Spring moss and Raspberry fizz). To quote her 'I have tested the ink you returned and agree that the Spring Moss didn't hold its color but the Raspberry Fizz that you returned has held its color perfectly. I can offer you a refund for the Spring Moss but will be returning the Raspberry Fizz as it is the right color.' I reopened the ticket, asked not to return the Raspberry fizz, as it does fade quite a bit and the tone is more in the Hibiscus burst family than Raspberry fizz. She waited a few weeks to see if it would fade more, but in her opinion 'The color still matches the Raspberry Fizz cardstock. I will send it back to you tomorrow.'
I am obviously quite upset about this. I have several other new Papertrey ink pads, and these all work well, but I do not think my new Raspberry fizz is a 'perfect match' or satisfactory for that matter.
14:39, thanks for the link to the name explanation for Two Peas, but it really doesn't clear it up for me, LOL. I was wondering why it was "in a bucket," because I've always heard the expression "like two peas in a pod," but she says it as if bucket is the common expression. Maybe it's a regional thing.
Just give her the damn money back for the returned inks. It probably costs more for PTI to return the inks to the customer than to just apologize and keep the ink.
14:53.. I think it is a play on 'two peas in a pod'. Maybe one of them said the phrase incorrectly and instead of 'pod', they said 'bucket'. Some inside joke from the owners' high school days.
Ink thread is locked after 1 response from another customer (text below). ~~~~~~~~~ Interesting. From the PTI store website, under exchanges:
Exchanges If you ordered an item in error or prefer a different product than the one you have received, we ask that you place a separate order for the items that you do want and return the unwanted merchandise for credit. Please contact Customer Service at support@papertreyink.zendesk.com if you have any questions.
Why would you get it back? Are ink pads not eligible for return or exchange? ~~~~~~~~~~~~~~~~~~~~~~~
Ditto on why do they always have to be "right" above.
I think the new inks are a time bomb. They lock any thread that deals with it immediately. NO discussion. Period.
Why don't they fix the problem instead of just trying to shut people up? I'm not a natural 'smacker' but it's issues like this that have sent me to this blog.
If the new ink is of poor quality I guess it's around to stay this time. If you can't gain an avenue to address the problem, I guess PTI can pretend that there isn't a problem.
re: Clear and Simple stamps How does anyone shop from a place that calls their metal dies 'DIE CUTS'. They are not die cuts...yet. When you cut out your paper using your DIE, then you have a DIE CUT. The metal die itself is NOT a die cut. Imbeciles....so friggin annoying!
Some of my inks have changed color...some drastically (sweet blush, soft stone) some slightly (spring moss and simply chartreuse). Others look the same as day one. At first I thought the sun had faded them, but they are next to samples of my distress inks, memento, etc and NONE of those have changed. I'm bummed, since I love the colors they offer...but if they don't hold color, they are of no use to me.
18:07 Please explain how this release didn't go smoothly? It did for me. And btw, I love the new inks. Haven't had the first problem with them. Not saying someone else didn't but I think the ones that are happy far outweigh the ones who aren't
I'm asking this here since I know it won't/can't get answered on the forum. I bought a couple of the new inks when they were first released. I just used Autumn Rose for the first time yesterday. It's really dark, almost like Scarlet Jewel. Anyone else have that issue?
Whoever decided to correct grammar around here sure managed to derail the topic and throw smoke in everyone's eyes about an issue that should be discussed.
CUSTOMER SERVICE FORUM: There is a separate forum in this new area for people to discuss issues or ask general questions. This will be monitored by Customer Service Representatives.
I'm curious when the customer service forum will begin to be moderated. There are posts from April that have not been answered.
Yeah, I feel like a sucker for buying the new inks. Hey, at least I have some good pigment inks (AMuse and Impress Fresh Ink) and another dye ink (Hero Arts).
Ugh. Smackers love to smack smackers over grammar mistakes. It's such an ego thing. You're stupid, no YOU'RE stupid, no YOU'RE the stupidest!!! *sigh*... nobody else cares. Quit letting other people make you feel small just because they imply you are stupid, and LET. IT. GO. already. Please?
Hey Smackers! Did you hear? PTI is coming out with a new line of inks. Gonna be called "Close Match". Designed to eliminate pesky emails to customer service about less-than-perfect-match".
Ok, Fresh ink enablers, line up. You all get a big hug. THANK YOU for suggesting these inks! Received them yesterday and they are INCREDIBLE! Oh, and by the way, the smackfest on grammar usage makes me weeps (misuse fully intended **wink**)
They should just rename the company Papertrey and stop selling ink. it shouldn't be that hard to get a workable quality formula. all the other companies have done it for oh, like ALWAYS.
And at the end, Nichole says you can return the ink pad. She also says they would need it for the code to send to the manufacturer if in fact it is a bad batch.
Funny how she said it would be back in stock in 4 weeks and here we are 6 weeks later....typical PTI.
I will never ever buy any more inks from them. I am happy with my SU, Amuse, Memento and Memento inks.
On a completely different subject, I have been waiting for Becky Higgins to stock her Project Life pages for months. It's been kind of aggravating not to be able to buy some of her products. BUT she has updated customers every tiny step of the way. She tells them when things will be in, when they arrive. She LISTENS to her customers and actually talks to them without any condenscending tone. She is working her ass off to accomodate her customers. She will get my hard earned money. And lots of it. I love supporting people like her.
prediction -- forum going bat shit again within 3 days. hey Rick, don't lock, delete. seeing those locked threads just encourages others to ask the same question over and over.
2nd prediction -- Nichole will leave PTI within a year.
05:41 - yep, the minute people started to say the ink colour was weird, and others said they were not going to buy it, the thread got locked quick smart. I had some of the 2nd generation PTI inks, some good, most ended up in the trash. I would never contemplate spending more money on their 'new' inks.
5:34, I purchased the ink without any prior knowledge of PTI's product quality or customer service issues.
I ordered because I saw something I wanted that I couldn't get anywhere else (either from other manufacturers or used items from the forum). I now have everything on my "wish list" and more supplies than I could possibly stamp with during the coming year.
I will purchase again (cardstock) to use up my remaining rewards points.
Ami's TOS question: "I'm curious when the customer service forum will begin to be moderated. There are posts from April that have not been answered.
Ami"
And Rick's reply: "We have been monitoring the forum and opening tickets for the issues that need to be addressed on an individual customer basis. We have been making the transition to the new system and answering the tickets as they come in, but I will work to make sure the forum is better monitored....
I have also set up the system now so that any forum posts on Zendesk get emailed to me directly so I can make sure they get answered in a timely fashion...
Was there a specific issue that you needed addressed?
Rick"
I'm impressed with the reply. Polite, to the point, and no snarkiness. And best of all, the thread wasn't locked. Good job, Rick.
I always view the forum using the "active topics" link. Strange that moving the thread to a different forum made it not show up under active topics, even though the time stamp is clearly fresh enough that it should be high on the first page there. Glad it wasn't deleted.
Is Julie the only one in customer service?? Clearly the ptb haven't learned a thing. What is the definition of insanity again? Doing the same thing over and over again but expecting different results? LOL.
5:55 - You are too funny! Nichole leaving in a year would mean that PTI would bite the dust. Without her, there are no stamps! Not going to happen. The Three Stooges will run the company into the ground before Nichole would leave!
Re: Inks that fade (i.e. when is an exchange not an exchange
Unread postby nichole » Fri Jul 27, 2012 11:33 am The thread you are referring to was locked because Customer Service related postings are not permitted in this forum, as posted in our Terms of Service. viewtopic.php?f=7&t=37252
We issue full refunds on opened/used merchandise if it is indeed defective. Whether or not the item is defective will need to be confirmed by customer service before the refund is made to prevent abuse of the policy. If you feel that any of the products you have purchased are defective or you have additional questions about the return policy, you can contact customer service directly.
The website:
Your satisfaction is important to us. Papertrey Ink offers the finest quality stamps, cards, stationery, papers and other various items. We want you to be satisfied with every item you purchase from PapertreyInk.com.
We accept returns on all products up to 60 days from delivery date (please see instructions below for all cardstock returns). The item/items must be unopened and in the original packaging as well as unopened and in the original box. To ensure proper credit, please include a copy of the invoice. Returns may take up to 14 days to be processed. If you should wish to return an item for any reason, please contact us at support@papertreyink.zendesk.com, the Customer Service Staff will give you the address for your order or partial order. Please note: For returned orders of $1,000 or more, you will be subject to a 10% restocking fee as well as the full shipping charge. The Customer is responsible for return shipping on returns, except when defective or mis-shipped products are sent. We recommend you insure the package and keep the shipping receipt on hand until credit is issued. Refunds will be issued upon return of the product in good condition and should appear on your credit card statement within 7 to 14 days. Please be aware that if you return an item which makes your order total fall below the FREE shipping amount, shipping charges will be added and the remaining balance will be credited to your account. Cardstock Returns Although we strive to package every order so that damage does not occur, there may be some instances where items do get damaged. This generally happens due to USPS and UPS mishandling. We do our very best to compensate for this issue, however it is sometimes unavoidable. Please be sure to check over all cardstock and related items before opening the package as we will not be able to offer a return or exchange on any opened merchandise. If you notice that it has been damaged please contact Customer Service at support@papertreyink.zendesk.com and the Customer Service staff will instruct you on how to proceed. All issues will be handled on a case by case basis. Stamp Set Returns If you would like to return a stamp set for any reason, feel free to send it back to us as long as it is unopened and in its original packaging. All returned stamp sets must be received in sellable condition. If the stamp set arrives and it has been damaged, please be aware that a fee of $2.50 will be assessed for repackaging. ***We strongly recommend using a box for all stamp set returns. Please contact Customer Service at support@papertreyink.zendesk.com if you have any questions. Exchanges If you ordered an item in error or prefer a different product than the one you have received, we ask that you place a separate order for the items that you do want and return the unwanted merchandise for credit. Please contact Customer Service at support@papertreyink.zendesk.com if you have any questions.
So all these type of "questions" are being moved to the Stamping Talk ‹ Product Ideas & Questions board so they are not easily visible. What a load of shit!
From the above: " Please note: For returned orders of $1,000 or more, you will be subject to a 10% restocking fee as well as the full shipping charge."
----------
How many over a $1,000 orders did this happen that they had to put it in their policy? For pete's sake!
Oh no! Say it isn't so!! These "questions" are being moved out of the "Stamping Talk" forum into the "Questions" forum! What is the world coming to?? The horror!!
I have googled the crap out of Fresh Ink PTI comparison and Amuse PTI comparison and I'm coming up with bupkus. I can find Donna's Amuse/Fresh comparison but I'd like to put a Fresh/Amuse comparison to PTI in my file (so I don't have to ask again and so I can skip buying the crappy ink that changes colors). Does anyone have a link handy that they could post? Or can PTISmack III put a search widget on the blog so I can search here? TIA
^^^^^ Me too. I'm ready to jump ship completely on PTI inks. I've seen some comparison lists but now I don't know where to find them.
The only way I'd ever buy ink from PTI again is if the label said something like "Perfect Match by Memento" or similar. In other words, a proven brand name behind it.
There's a great list that was put together on the PTI forum by Jennifer K. Lots of people collaborated on it. I believe that most, if not all, of the Fresh and Amuse inks that are close to PTI colors are on the list. Many other brands as well:
@10:55 No shit! Then people want to be lazy and ask other people to look everything up for them! Why should other people look and scroll and hunt and search for shit because you are too lazy to do it yourself!?!? I don't get that!
Tried the new SU ink pads on some PTI stamps last night. The ink pads cover very nicely. I'm very pleased with the amount of ink coverage on the stamps, without an insane amount of ink pad tapping. ;P
Some of you are being so rude. I am more than happy to look up or find old links with information if that means that PTI gets less business. Isn't that why we are all here?
^^Apparently they missed the part where it was googled and nothing came up. Some people had it bookmarked and were happy to help. Good for them. I, personally, was glad to see that spreadsheet, saved it to my computer and updated with other info listed. Perhaps SmackIII would consider a sidebar link to some sort of comparison chart like that google doc.
11:24, I wasn't trying to be rude at all, but over the last few days/weeks there have been so many requests for ink comparisons or links to ink comparisons. It gets old. Someone even posted a really nice and elaborate comparison several days ago that she probably found by googling. I just marvel at how some need to be spoon fed.
When you see a thread that has what you need, bookmark that shit!
i found some envelopes (80lb bright white with peel-n-seal closure) if anyone is interested.
makes me wonder, though, if the card is made of 110lb paper with all the layers, and the envie is 80lb...how the hell many stamps are you going to need to put on that heavy-as-hell bad boy...am I right? LOL
Is it that difficult to be a kind, considerate, helpful human being? Some of you have some work to do....It takes just as much energy (negative) to have a bad attitude, as it does to actually be helpful. Try it, may make you feel like a half way decent human.
11:34, I do understand your frustration. But not everyone checks in here as often as others. Also, there may be newbies finally done with PTI and need some information that is new to them. This blog is not the easiest to search for old information.
I think a link on the sidebar is a great idea! Hopefully blog owner will show up sometime soon.
Thank you to 10:54 for the link and to 11:01 for the additional Fresh inks. I've now copied the chart to Excel, updated it, and will continue to update it when I see new listings.
By the way, I'm the one who posted earlier about my very dark Autumn Rose pad. Evidently this chart was created prior to the AR release. If anyone has any suggestions, I'd be grateful. Thanks again!
So I was getting curious about how Fresh Ink colors compare to other inks, as well as PTI colors and ran across this post: http://jskinney.blogspot.com/2012/04/inks.html
This blog has limitations when it comes to information sharing. (Like not being sure where to find that ink link!)
Is anyone here interested in a new forum? Sort of an "Unofficial PTI" kind of thing? Not a smack forum, but a place where people can discuss things honestly, good and bad - and if you love your new stamps you can say so and if your ink is giving problems you can also say so.
325 comments:
«Oldest ‹Older 201 – 325 of 325If I had missed the freebie SAF set by ordering on the wrong day I would have just reordered the same items on Saturday and returned the first order for a refund. Perfectly within the rules, though knowing PTI the return would have probably been a whole new rodeo to deal with.
Some chick is all over Twitter and the PTI FB page "screaming" (all caps, that's annoying as hell) that if she cannot talk to someone from PTI on the phone she will not order from them. I guess she won't order, huh?
^^^LOL
^^^
I am sure that PTI completely understands and the twitter-er should perhaps realize they may not be the right company for her.
--------------------------------------------------------------------------------
^^ LMAO!
Which Forum on Two Peas?
The General Scrappin board.
Gotta love it:
Nichole or DT - please help - CS issue
by doctorfoodie » Thu Jul 26, 2012 2:23 pm
I know this isn't supposed to be addressed here, but I'm hoping Nichole or one of the DT can help me, as I have not had a satisfactory result from zendesk customer service and don't know where else to turn.
Briefly, I sent back two ink pads and reinkers (Spring moss and Raspberry fizz). To quote her 'I have tested the ink you returned and agree that the Spring Moss didn't hold its color but the Raspberry Fizz that you returned has held its color perfectly. I can offer you a refund for the Spring Moss but will be returning the Raspberry Fizz as it is the right color.' I reopened the ticket, asked not to return the Raspberry fizz, as it does fade quite a bit and the tone is more in the Hibiscus burst family than Raspberry fizz. She waited a few weeks to see if it would fade more, but in her opinion 'The color still matches the Raspberry Fizz cardstock. I will send it back to you tomorrow.'
I am obviously quite upset about this. I have several other new Papertrey ink pads, and these all work well, but I do not think my new Raspberry fizz is a 'perfect match' or satisfactory for that matter.
Please help!!Anna
Why is it "Two Peas in a BUCKET"? Any story behind that name?
About 3/4 of the way down they explain the name: https://www.twopeasinabucket.com/aboutus.asp
HTH!
11:04. Good for you. @@
What does that mean the ink didn't hold it's color?
It means they have more shitty ink!
14:39, thanks for the link to the name explanation for Two Peas, but it really doesn't clear it up for me, LOL. I was wondering why it was "in a bucket," because I've always heard the expression "like two peas in a pod," but she says it as if bucket is the common expression. Maybe it's a regional thing.
It means the ink fades a while after you stamp it.
Just give her the damn money back for the returned inks. It probably costs more for PTI to return the inks to the customer than to just apologize and keep the ink.
Why does PTI have to be right all the time? Damn.
Get Julie out of customer service!!!!!
Julie figures if we give the customer the run around, delay replies or even accuse them of lying that the customer will just give up. Problem solved!
14:53.. I think it is a play on 'two peas in a pod'. Maybe one of them said the phrase incorrectly and instead of 'pod', they said 'bucket'.
Some inside joke from the owners' high school days.
Ink thread is locked after 1 response from another customer (text below).
~~~~~~~~~
Interesting. From the PTI store website, under exchanges:
Exchanges
If you ordered an item in error or prefer a different product than the one you have received, we ask that you place a separate order for the items that you do want and return the unwanted merchandise for credit. Please contact Customer Service at support@papertreyink.zendesk.com if you have any questions.
Why would you get it back? Are ink pads not eligible for return or exchange?
~~~~~~~~~~~~~~~~~~~~~~~
Ditto on why do they always have to be "right" above.
The old saying is "they rattled around like 2 peas in a bucket"
If a customer returns something because they are unhappy you REPLACE it, no questions asked.
I think the new inks are a time bomb. They lock any thread that deals with it immediately. NO discussion. Period.
Why don't they fix the problem instead of just trying to shut people up? I'm not a natural 'smacker' but it's issues like this that have sent me to this blog.
If the new ink is of poor quality I guess it's around to stay this time. If you can't gain an avenue to address the problem, I guess PTI can pretend that there isn't a problem.
Interestingly, why is the "disappointed" impression plate thread not locked. Just the one on ink.
Why can the inks not be discussed?
Hiding something??
If only they fixed CS issues as quickly as they locked a thread.
re: Clear and Simple stamps
How does anyone shop from a place that calls their metal dies 'DIE CUTS'.
They are not die cuts...yet.
When you cut out your paper using your DIE, then you have a DIE CUT.
The metal die itself is NOT a die cut.
Imbeciles....so friggin annoying!
Some of my inks have changed color...some drastically (sweet blush, soft stone) some slightly (spring moss and simply chartreuse). Others look the same as day one. At first I thought the sun had faded them, but they are next to samples of my distress inks, memento, etc and NONE of those have changed. I'm bummed, since I love the colors they offer...but if they don't hold color, they are of no use to me.
PTI tries time after time after time to make a decent ink and fail.
PTI tries time after time after time to have a decent website and fail.
PTI tries time after time after time to deal with customers and fail.
PTI tries time after time after time to have a release that goes smoothly and fail.
See a pattern? No hope for the future?
And yet people keep buying.
18:07, In all those sentences you wrote, it should be:
PTI tries . . . and fails.
Does your ear not tell you that you need that s on the end of 'fail' to match 'tries'?
why do i have to keep scrolling? its soooooooo annoying
18:07 Please explain how this release didn't go smoothly? It did for me. And btw, I love the new inks. Haven't had the first problem with them. Not saying someone else didn't but I think the ones that are happy far outweigh the ones who aren't
OMG, if you can't handle scrolling GO EAT a bag of CHEETO's or something!
I'm asking this here since I know it won't/can't get answered on the forum. I bought a couple of the new inks when they were first released. I just used Autumn Rose for the first time yesterday. It's really dark, almost like Scarlet Jewel. Anyone else have that issue?
PTI is plural in that it is 3 owners. They fail. They don't fails.
Yup the Autumn Rose ink is dark
The forum people will tell you it co-otdinates
Perhaps it shouldn't be called perfect MATCH??!!??!!
The company is singular (in American usage). And the poster said "tries" not "try."
Loosen the bone Wilma.
Good try, but I can hear a PTI lockdown coming . . .
http://forum.papertreyink.com/forum/viewtopic.php?f=7&t=37405
PTI is plural in that it is 3 owners. They fail. They don't fails.
26 July 2012 18:52
And you FAIL grammar 101.
Must be a grad of the NH school of English.
1934 You're joking right? You think "PTI" is plural because it has 3 owners? I'm so afraid/embarassed for you.
Apple fail. Walmart fail. Target fail. You fail.
Only one of those statements is correct.
Oh FFS, who let the grammar police in again. Just shut the f*ck up. Who cares.
^^^
Says the loser who needs to write f*ck instead of fuck.
Some people just need to get a life!
Anonymous said...
1934 You're joking right? You think "PTI" is plural because it has 3 owners? I'm so afraid/embarassed for you.
^^^^^^^^^^^^^^^^^
I'm even more embarrassed for you because you need to learn to read. Dipshit. Now be a good girl and go back and discover your silly mistake.
Whoever decided to correct grammar around here sure managed to derail the topic and throw smoke in everyone's eyes about an issue that should be discussed.
PTI is covering up a potential ink disaster.
Now people, try again.
No need to reread. You're the obvious idiot 20:09.
Actually, why don't you school me? I could use a good laugh.
20:21 You are just digging yourself deeper into appearing ridiculous. Either that, or you do have a severe learning disability.
Let's replay that for the slow ones (you):
19:34 is me you fucking moran! I'm the one who included the quote of the grammatically incorrect "fail" dude at the beginning of my post at 19:34.
Your degree of dumb is so high it hurts.
New forum post
CUSTOMER SERVICE FORUM:
There is a separate forum in this new area for people to discuss issues or ask general questions. This will be monitored by Customer Service Representatives.
I'm curious when the customer service forum will begin to be moderated. There are posts from April that have not been answered.
Oh I know it's you 1934. And you're the idiot for considering "PTI" plural.
Seriously, I feel sorry for you. It's one thing to be dumb, but to be totally unaware of it is frightening!
Someone is sure working overtime to detract from the ink issue. Me smells a unicorn.
Uh, oh! Gonna get on my grammar again now?
Are they claiming to have multiple customer service representatives?
Anonymous said...
Oh I know it's you 1934. And you're the idiot for considering "PTI" plural.
&&&&&&&&&&&&&&&&&&&&&&&&&
Fucking save us from this dumb bitch.
YOU CANNOT READ.
18:52 is the one who thinks PTI is plural ya dumb twat. 19:34 is just quoting it. Do you not know what quoting looks like?????
Now STFU and go home with your tail between your legs. Honestly, you are more stupid than the "fail" girl who started all this.
Locking the defective ink thread. And not explaining it. Good one, PTI.
At every turn, PTI has to investigate the customer's request to refund/exchange/etc. because PTI thinks it is being cheated out of a couple of bucks.
So sad.
Yep, sounds like there's inconsistency in the ink. Why is it that after 3 tries they still haven't gotten it right?
Yeah, I feel like a sucker for buying the new inks. Hey, at least I have some good pigment inks (AMuse and Impress Fresh Ink) and another dye ink (Hero Arts).
Thx for the laughs 2101/1934! I hope someday you'll be able to look back and laugh too.
The stupid PTI website still blows. I tried shopping by color (Sweet Blush) and, wouldn't you know it, it pulls up NOTHING.
WTF, PTI?? Get your shit together! Shopping isn't suppose to be this difficult!!!
And how long does it take to get some darn inks back in stock? Stupid sweet blush has been out of stock since the JUNE release.
Backpedaling/Face Saving at 21:10 Status: Epic FAILS!
Perhaps they realized the ink is defective and are purposely delaying getting it back in stock...
^^ If that were true, wouldn't they be obligated to refund/exchange the sold pads.
They'll never admit it. They will just not restock.
@2101/1934
Wow, I really pity you. Dumb, oblivious, and unable communicate without profanity. You're a treasure!
fuck, fuckity, fuck
I just had to get that out of my system. I feel better now. Thanks.
To the person that commented on my card, thanks. :)
21:47 - are you sure that is grammatically correct? What does "ity" do to a verb?
Trell - your card was one of my favorites out of the hop.
Ugh. Smackers love to smack smackers over grammar mistakes. It's such an ego thing. You're stupid, no YOU'RE stupid, no YOU'RE the stupidest!!! *sigh*... nobody else cares. Quit letting other people make you feel small just because they imply you are stupid, and LET. IT. GO. already. Please?
Its one thing to drop the "f" bomb out of your mouth every second but to type it every other word takes talent You are a real quality person
Hey Smackers! Did you hear? PTI is coming out with a new line of inks. Gonna be called "Close Match". Designed to eliminate pesky emails to customer service about less-than-perfect-match".
^^ "Close-match inks." LOVE IT!
Ok, Fresh ink enablers, line up. You all get a big hug. THANK YOU for suggesting these inks! Received them yesterday and they are INCREDIBLE! Oh, and by the way, the smackfest on grammar usage makes me weeps (misuse fully intended **wink**)
They should just rename the company Papertrey and stop selling ink. it shouldn't be that hard to get a workable quality formula. all the other companies have done it for oh, like ALWAYS.
serious, non snarky question.
why did you buy the ink?
why do you continue to place orders yet complain when the CS sucks?
Regarding the Sweet Blush ink being OOS since mid June, here is a little gem of a thread where people were complaining about the color.
http://forum.papertreyink.com/forum/viewtopic.php?f=7&t=36158&hilit=sweet+blush
And at the end, Nichole says you can return the ink pad. She also says they would need it for the code to send to the manufacturer if in fact it is a bad batch.
Funny how she said it would be back in stock in 4 weeks and here we are 6 weeks later....typical PTI.
I will never ever buy any more inks from them. I am happy with my SU, Amuse, Memento and Memento inks.
^^^meant Fresh Inks too. Not Memento twice. duh
^^^meant Fresh Inks too. Not Memento twice. duh
On a completely different subject, I have been waiting for Becky Higgins to stock her Project Life pages for months. It's been kind of aggravating not to be able to buy some of her products. BUT she has updated customers every tiny step of the way. She tells them when things will be in, when they arrive. She LISTENS to her customers and actually talks to them without any condenscending tone. She is working her ass off to accomodate her customers. She will get my hard earned money. And lots of it. I love supporting people like her.
prediction -- forum going bat shit again within 3 days. hey Rick, don't lock, delete. seeing those locked threads just encourages others to ask the same question over and over.
2nd prediction -- Nichole will leave PTI within a year.
05:41 - yep, the minute people started to say the ink colour was weird, and others said they were not going to buy it, the thread got locked quick smart.
I had some of the 2nd generation PTI inks, some good, most ended up in the trash. I would never contemplate spending more money on their 'new' inks.
The forum will not go bat shit IMO. Any threads that deal with anything controversial will be locked or ignored (Ami's TOS question).
All of the people that were passionate about seeing Papertrey change have either given up posting or are sitting here quietly.
As for Nichole leaving? Who knows.
5:34, I purchased the ink without any prior knowledge of PTI's product quality or customer service issues.
I ordered because I saw something I wanted that I couldn't get anywhere else (either from other manufacturers or used items from the forum). I now have everything on my "wish list" and more supplies than I could possibly stamp with during the coming year.
I will purchase again (cardstock) to use up my remaining rewards points.
Ami's TOS question: "I'm curious when the customer service forum will begin to be moderated. There are posts from April that have not been answered.
Ami"
And Rick's reply: "We have been monitoring the forum and opening tickets for the issues that need to be addressed on an individual customer basis. We have been making the transition to the new system and answering the tickets as they come in, but I will work to make sure the forum is better monitored....
I have also set up the system now so that any forum posts on Zendesk get emailed to me directly so I can make sure they get answered in a timely fashion...
Was there a specific issue that you needed addressed?
Rick"
I'm impressed with the reply. Polite, to the point, and no snarkiness. And best of all, the thread wasn't locked. Good job, Rick.
Hmm. Maybe I spoke too soon. Went back to look at the thread again, and it appears to have been deleted completely. Fail.
http://forum.papertreyink.com/forum/viewtopic.php?f=60&t=37400
they moved it to product ideas and suggestions so its off the front page.
I always view the forum using the "active topics" link. Strange that moving the thread to a different forum made it not show up under active topics, even though the time stamp is clearly fresh enough that it should be high on the first page there. Glad it wasn't deleted.
It was moved to "product ideas and questions".
5:55 chicken little is back again.
Is Julie the only one in customer service?? Clearly the ptb haven't learned a thing. What is the definition of insanity again? Doing the same thing over and over again but expecting different results? LOL.
OMG, those Fresh Inks are AMAZING!! I just opened 2 and used them. Delicious!!!
5:55 - You are too funny! Nichole leaving in a year would mean that PTI would bite the dust. Without her, there are no stamps! Not going to happen. The Three Stooges will run the company into the ground before Nichole would leave!
Nichole's forum response:
Re: Inks that fade (i.e. when is an exchange not an exchange
Unread postby nichole » Fri Jul 27, 2012 11:33 am
The thread you are referring to was locked because Customer Service related postings are not permitted in this forum, as posted in our Terms of Service.
viewtopic.php?f=7&t=37252
We issue full refunds on opened/used merchandise if it is indeed defective. Whether or not the item is defective will need to be confirmed by customer service before the refund is made to prevent abuse of the policy. If you feel that any of the products you have purchased are defective or you have additional questions about the return policy, you can contact customer service directly.
The website:
Your satisfaction is important to us. Papertrey Ink offers the finest quality stamps, cards, stationery, papers and other various items. We want you to be satisfied with every item you purchase from PapertreyInk.com.
We accept returns on all products up to 60 days from delivery date (please see instructions below for all cardstock returns). The item/items must be unopened and in the original packaging as well as unopened and in the original box. To ensure proper credit, please include a copy of the invoice. Returns may take up to 14 days to be processed. If you should wish to return an item for any reason, please contact us at support@papertreyink.zendesk.com, the Customer Service Staff will give you the address for your order or partial order. Please note: For returned orders of $1,000 or more, you will be subject to a 10% restocking fee as well as the full shipping charge.
The Customer is responsible for return shipping on returns, except when defective or mis-shipped products are sent. We recommend you insure the package and keep the shipping receipt on hand until credit is issued. Refunds will be issued upon return of the product in good condition and should appear on your credit card statement within 7 to 14 days. Please be aware that if you return an item which makes your order total fall below the FREE shipping amount, shipping charges will be added and the remaining balance will be credited to your account.
Cardstock Returns
Although we strive to package every order so that damage does not occur, there may be some instances where items do get damaged. This generally happens due to USPS and UPS mishandling. We do our very best to compensate for this issue, however it is sometimes unavoidable. Please be sure to check over all cardstock and related items before opening the package as we will not be able to offer a return or exchange on any opened merchandise. If you notice that it has been damaged please contact Customer Service at support@papertreyink.zendesk.com and the Customer Service staff will instruct you on how to proceed. All issues will be handled on a case by case basis.
Stamp Set Returns
If you would like to return a stamp set for any reason, feel free to send it back to us as long as it is unopened and in its original packaging. All returned stamp sets must be received in sellable condition. If the stamp set arrives and it has been damaged, please be aware that a fee of $2.50 will be assessed for repackaging. ***We strongly recommend using a box for all stamp set returns. Please contact Customer Service at support@papertreyink.zendesk.com if you have any questions.
Exchanges
If you ordered an item in error or prefer a different product than the one you have received, we ask that you place a separate order for the items that you do want and return the unwanted merchandise for credit. Please contact Customer Service at support@papertreyink.zendesk.com if you have any questions.
PapertreyInk
copyright © 2012 papertrey ink | All Products | Contact Us|About Us|Home|Nichole's blog|Join our mailing list
So all these type of "questions" are being moved to the Stamping Talk ‹ Product Ideas & Questions board so they are not easily visible. What a load of shit!
From the above:
" Please note: For returned orders of $1,000 or more, you will be subject to a 10% restocking fee as well as the full shipping charge."
----------
How many over a $1,000 orders did this happen that they had to put it in their policy? For pete's sake!
Oh no! Say it isn't so!! These "questions" are being moved out of the "Stamping Talk" forum into the "Questions" forum! What is the world coming to?? The horror!!
Fuck you 9:55
I have googled the crap out of Fresh Ink PTI comparison and Amuse PTI comparison and I'm coming up with bupkus. I can find Donna's Amuse/Fresh comparison but I'd like to put a Fresh/Amuse comparison to PTI in my file (so I don't have to ask again and so I can skip buying the crappy ink that changes colors). Does anyone have a link handy that they could post? Or can PTISmack III put a search widget on the blog so I can search here? TIA
^^^^^ Me too. I'm ready to jump ship completely on PTI inks. I've seen some comparison lists but now I don't know where to find them.
The only way I'd ever buy ink from PTI again is if the label said something like "Perfect Match by Memento" or similar. In other words, a proven brand name behind it.
Oh no!!! You said "fuck you" to me!!! The horror!!
There's a great list that was put together on the PTI forum by Jennifer K. Lots of people collaborated on it. I believe that most, if not all, of the Fresh and Amuse inks that are close to PTI colors are on the list. Many other brands as well:
http://forum.papertreyink.com/forum/viewtopic.php?f=58&t=21451
I hate to be snippy but can you guys bookmark a damn link already?
10:51 made me lol
Hmm. Guess the Fresh Inks on the spreadsheet haven't been updated lately. Here are some others that I've found:
Melon Berry - Ginger
Summer Sunrise - Mango
Harvest Gold - Harvest
Lemon Tart - Chamomile
Spring Moss - Pear
Hawaiian Shores - Pool
Blueberry Sky - Capri Blue
@10:55 No shit! Then people want to be lazy and ask other people to look everything up for them! Why should other people look and scroll and hunt and search for shit because you are too lazy to do it yourself!?!? I don't get that!
Tried the new SU ink pads on some PTI stamps last night. The ink pads cover very nicely. I'm very pleased with the amount of ink coverage on the stamps, without an insane amount of ink pad tapping. ;P
To those who answered with info, thanks.
Some of you are being so rude. I am more than happy to look up or find old links with information if that means that PTI gets less business. Isn't that why we are all here?
^^Apparently they missed the part where it was googled and nothing came up. Some people had it bookmarked and were happy to help. Good for them. I, personally, was glad to see that spreadsheet, saved it to my computer and updated with other info listed. Perhaps SmackIII would consider a sidebar link to some sort of comparison chart like that google doc.
11:24, I wasn't trying to be rude at all, but over the last few days/weeks there have been so many requests for ink comparisons or links to ink comparisons. It gets old. Someone even posted a really nice and elaborate comparison several days ago that she probably found by googling. I just marvel at how some need to be spoon fed.
When you see a thread that has what you need, bookmark that shit!
Oh, so now smacker III has to babysit the ink comparisons?
A Papertrey Ink Worldview:
1. If you don't order from PTI you are irrelevant.
2. If you do order from PTI:
a) If you have a product problem, you are devious, manipulative and dishonest.
b) If you don't have a product problem and 'play nice', you're a useful idiot.
I'm not sure I want to be a 'valued customer'. Just a respected one would be fine, thank you.
i found some envelopes (80lb bright white with peel-n-seal closure) if anyone is interested.
makes me wonder, though, if the card is made of 110lb paper with all the layers, and the envie is 80lb...how the hell many stamps are you going to need to put on that heavy-as-hell bad boy...am I right? LOL
http://www.envelopes.com/invitation/square-flap/a2-envelopes-80lb-white-w-peel-seel
Is it that difficult to be a kind, considerate, helpful human being? Some of you have some work to do....It takes just as much energy (negative) to have a bad attitude, as it does to actually be helpful. Try it, may make you feel like a half way decent human.
11:34, I do understand your frustration. But not everyone checks in here as often as others. Also, there may be newbies finally done with PTI and need some information that is new to them. This blog is not the easiest to search for old information.
I think a link on the sidebar is a great idea! Hopefully blog owner will show up sometime soon.
is the impress sale still going on or was it a one day thing?
I think the Impress sale was a one-day thing, last Sat.
stuff fro PTI in 08:57: longest CYA clause I have seen a company put out. lol
you are complaining because smackers are rude??
bwahhhh
0936 It probably isnt
$1,000 it is $100 the printing company put the comma in the wrong spot. Isnt that how they weasle out of things?
Thank you to 10:54 for the link and to 11:01 for the additional Fresh inks. I've now copied the chart to Excel, updated it, and will continue to update it when I see new listings.
By the way, I'm the one who posted earlier about my very dark Autumn Rose pad. Evidently this chart was created prior to the AR release. If anyone has any suggestions, I'd be grateful. Thanks again!
Just checked the Autumn Rose cardstock against my master ink index. The best matches that I have are Colorbox Chalk Warm Violet and Amuse Currant.
So I was getting curious about how Fresh Ink colors compare to other inks, as well as PTI colors and ran across this post:
http://jskinney.blogspot.com/2012/04/inks.html
This blog has limitations when it comes to information sharing. (Like not being sure where to find that ink link!)
Is anyone here interested in a new forum? Sort of an "Unofficial PTI" kind of thing? Not a smack forum, but a place where people can discuss things honestly, good and bad - and if you love your new stamps you can say so and if your ink is giving problems you can also say so.
Thoughts?
Post a Comment