PTI stands for Papertrey Ink. This is a collective smack blog and Papertrey Ink review page. Papertrey Ink's continuously poor customer service has lead to a page dedicated to discussion of this stamp company and recommendations for alternative stamp companies. Minimal censorship here- I prefer to leave it up to posters' discretion. The opinions posted on this blog belong to our visitors and we are not paid for our honest reviews ;)
Sunday, 15 April 2012
POST.
314 comments:
«Oldest ‹Older 201 – 314 of 314- Anonymous said...
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I don't see Steph's thread about apologies. Was it deleted or where is it?
- 15 April 2012 at 15:54
- Anonymous said...
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15:48, everything you are saying comes out in a nice, sweet, I-just-care voice. But are you kidding me?!
1. Poor PTB, big headache.
2. Creative GENIUS?!
3. PTI's best interest - once again, it's all about money grubbing. Heaven forbid they should have to answer for anything they screw up but they better protect that almighty buck. Yes, it's a business but many other businesses succeed and still treat their customers like they give a damn.
4. Oh yeah, put the DT out there again passing messages like the naughty kids in class. And then pretend it's Nichole answering but it's really Rick.
If that entire post isn't tongue-in-cheek then I think you must work for a dirty politician. - 15 April 2012 at 15:55
- crs16 said...
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Regarding: "Beating a dead horse"
Steph first posted disappointment in the use of the plurals.
Then she posts again referring to the gladiolus versus gladiola.
Fine. At that point she seems to be sharing her opinion and sharing info she discovered. Great.
Then she posts in response to Dawn. This is where, in my opinion, she starts to beat the dead horse.
Then after Dawn and Ashley responds, she responds once again. Need the final word much? Once again, in my opinion, she is beating a dead horse. And implying that PTI doesn't want to release quality products. Yeah, I'm guessing that crossed the warning line there.
Then she comes back on to tell everyone she received a warning, and proceeded to lecture PTI about the proper way to phrase an apology. (Which in all honesty, was rather funny, and someone needs to teach them to think about the way they phrase things.)
But hey, it's just my opinion. You're free to have your own. - 15 April 2012 at 15:56
- Rick Geymonat said...
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I don't think the forum will go away.
I think there are a LOT of people who use the forum not just for selling their used stuff, but for trading ideas and learning about how to stamp/craft. I still think it has a lot of value for the customer and for PTI.
I know it has grown far beyond what I envisioned when I came up with the idea for the forum... - 15 April 2012 at 15:57
- crs16 said...
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And locked.
- 15 April 2012 at 15:58
- Anonymous said...
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Aha. So apparently if someone's feelings get hurt, and possibly because they misunderstood someone else's post, the offended parties lodge complaints and that is how a
thread
gets
locked.
How in God's name does someone get through to the PTB that fast when CS issues take weeks, months or years?! - 15 April 2012 at 16:03
- Anonymous said...
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And it's locked!
- 15 April 2012 at 16:04
- Anonymous said...
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Rick - and I think it would function that way, as a great resource for stampers, if 1) cs issues were handled quickly and reasonably, without letting them drag out on the boards for months and months and 2) if Nichole and Co could keep their snark under control.
Should have never done anyway with the ask the papertrey board. - 15 April 2012 at 16:06
- Rick Geymonat said...
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I didn't make that call :)
- 15 April 2012 at 16:07
- Anonymous said...
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So, Rick, if you don't think the forum will go away what did you mean by asking how long it will be around?
- 15 April 2012 at 16:13
- Anonymous said...
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Since few other companies have forums where customers tell of the poor service, how do we know other companies do not have the same constant fiascos and we just don't hear about them?
- 15 April 2012 at 16:19
- Anonymous said...
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Oh I'm sure you would hear about them! You won't hear bad things about SU on SCS but other than that, I'm sure you'd hear about it. People would use Facebook and their blogs, too.
- 15 April 2012 at 16:20
- Anonymous said...
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I have a great idea!!! What if papertrey had ... wait for it ... CUSTOMER SERVICE???
I know, I know. Radical idea. But just imagine - customers wouldn't need to post problems on the forum. At all.
But then again, that might also eliminate the need for a smack blog. So ... never mind. Carry on. - 15 April 2012 at 16:21
- Anonymous said...
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I comment here and not on the forum anymore. Because the second I do, I will be banned. See the part in Rick's comment about why aren't people as hostile on the forum as they are here - - see Steph's post. She was hardly "hostile" and she got a warning. So that's why. And I have been PTI "hostile" on the forum.
About Jen - CraftyCardShark - love that girl and she can defend me anytime. I know that in the past I have posted things in a hurry, off the top of my head, all the ideas and just typed typed typed. And then re-read and went whoa, wrong word there, wrong tense there, etc. And just corrected it. Not sure you can if the thread is locked though. She meant well, that's all that matters. - 15 April 2012 at 16:29
- Anonymous said...
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I think there's too much pride to take the forum down. They have the power to keep people out so they'll just exercise that control and call it a day.
- 15 April 2012 at 16:30
- Anonymous said...
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Nice to know that if anyone's posts offend us that Nichole will issue them a warning and then ban them based on the fact that someone, anyone, did not like what they posted even if it was the truth.
- 15 April 2012 at 16:32
- Anonymous said...
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Has Ted every been banned? What about the Cindy no punctuation woman? They offend me with every post.
Oh. And Dawny Fawny. - 15 April 2012 at 16:33
- Anonymous said...
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The offensive part of Steph's post was not what she said about back formations and spelling. It was this:
Clearly it was my misunderstanding that PTI only wanted to offer quality products.
______
That's pretty rude. - 15 April 2012 at 16:34
- Anonymous said...
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Any Harry Potter fans? NH initials always remind me of "Nearly Headless" Nick. The fact that the last name is "Heady" just makes me laugh.
Sorry. I'll be serious now. - 15 April 2012 at 16:37
- Anonymous said...
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And how does this, from Nichole answer the question of WILL THERE BE A BUTTON FOR THIS TONIGHT?
"At this moment there is not a "Quick Pick" for Winter Wisteria."
I am laughing until I choke here., - 15 April 2012 at 16:37
- Anonymous said...
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Honestly all of this over the plural of gladiola?
All she had to say was: We made a mistake. Thanks for pointing out the discrepancy with our previously released set. For those of you that don't mind the current spelling, we will continue to have it available until inventory is depleted. In the next run, we will correct it.
And depending on how many they have had made already, take the loss. They could be offered (with the spelling noted) as a blog prize by every DT or at a discount in the store, and then fix it. They can write them off as promotional.
KISS. Keep it simple, stupid.
Even when I was a frequent customer, I always had the feeling they didn't give the customer too much credit. People are finally seeing that the emperor has no clothes, and they just can't handle it. - 15 April 2012 at 16:44
- Anonymous said...
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So if I complain that I find Ted offensive, will he get a warning? The "complaints from other forum members" seems fishy to me. I think they hide behind that to do whatever they want under the guise of the TOS.
And yes, it's their forum and they CAN do whatever they want.
And so can I. Speaking with my wallet and all that. - 15 April 2012 at 16:46
- Anonymous said...
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The offensive part of Steph's post was not what she said about back formations and spelling. It was this:
Clearly it was my misunderstanding that PTI only wanted to offer quality products.
______
That's pretty rude.
15 April 2012 16:34
===========================
It would only be rude if it weren't so absurd that the CUSTOMER has to do the proofreading. Steph was being totally honest IMO. She *assumed* that PTI would want to offer quality products (what company wouldn't). Only after PTI made it clear that they *don't care* that it's incorrect. Only then did Steph state that she misunderstood that (cuz who would have known that they really don't care??).
Just because the customer is put in a bad position to begin with doesn't make the customer a bad person. - 15 April 2012 at 16:48
- Anonymous said...
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How about a $5 tray of "alternative spellings set"?
Gladiolus, colour, favourite, grey, and throw in a spare "s" in a few fonts so people can add them to words? - 15 April 2012 at 16:48
- Anonymous said...
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Over and over and over again, it is the customer who is rude. How dare we question their spellings of the stamps they want US TO PAY for? How dare we?
- 15 April 2012 at 16:52
- Anonymous said...
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If one wants to send a card with misspellings and a crapping bird on it then by golly let them! Papertrey is just filling a niche market in the paper crafting world.
- 15 April 2012 at 16:53
- Anonymous said...
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NH initials always remind me of "Nearly Headless" Nick.
================
Funny. Her attitude reminds me of Dolores Umbridge. Loves the control and power. Hates the students / customers. In total denial about CS-issues-that-shall-not-be-named. - 15 April 2012 at 16:58
- Anonymous said...
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Since few other companies have forums where customers tell of the poor service, how do we know other companies do not have the same constant fiascos and we just don't hear about them?
15 April 2012 16:19
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^^ This isn't an "extra" you dimwit. It's a result of them having ZERO effective CS dept. Therefore, anything and everything gets posted on the forum for all to read. PTI doesn't want "all to read" the bad stuff, so forum members end up banned left and right. "Normal" companies have a better plan in place. - 15 April 2012 at 17:14
- Anonymous said...
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I just gave Ellen Hutson $121 and she has a 20% off on Lifestyle or Sizzix if you use the code "cutemboss" in the next day or so. She got my papertrey money this month again!
- 15 April 2012 at 17:20
- Anonymous said...
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Steph did repeat her position, but with the responses she got from Dawn and Ashley, I don't blame her for defending her point. She seemed to be getting nowhere; no acknowledgement except, just don't buy it if you don't like it. MAYBE there were other forum members who complained, but we'll never really know. It just looked to me like the DT and N were the biotches not Steph. I loved her post about the "proper" way to apologize. On another point, that picture of Ted is damn startling (I'm being nice).
- 15 April 2012 at 17:21
- Anonymous said...
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Bumper sticker for Headless Nick's car:
Thank for expressing your disappointment in the quality of our stamps. If you don't like errors, then don't buy them.
---signed, a brilliant business woman - 15 April 2012 at 17:27
- Anonymous said...
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Just received order confirmation from Ellen Hutson. I would put money on it being shipped by 10AM tomorrow and being received before noon on Wed. (as always) with not a single error with anything.
- 15 April 2012 at 17:29
- Anonymous said...
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Ellen isn't perfect. No company is, BUT
I once got an order missing a stamp. I called the customer service number.(!!) A woman answered the phone. She listened to me.
I do not know whether she believed me but she took my information, apologized for the error and sent me the replacement stamp. I had it within 2 days.
HTH - 15 April 2012 at 17:36
- Anonymous said...
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I'm buying Spellbinder dies from a local stamp store and spending with Ellen Hutson with my $250 stamping money this month. I was underwhelmed with this release. NH nor the DT pushed me over the edge on anything this month.
- 15 April 2012 at 17:36
- Anonymous said...
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http://forum.papertreyink.com/forum/viewtopic.php?f=19&t=34848
Gross! - 15 April 2012 at 17:37
- Anonymous said...
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I think Steph was well within reasons with her posts especially considering what was being tossed up as a defense for the mistake.
Yes, you are guaranteed service from Ellen Hutson that will likely exceed your expectations. Especially if you've been a PTI customer! - 15 April 2012 at 17:39
- Anonymous said...
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Oh my - that link to the "challenge" from Ashley is a nightmare!!! Eewww! Ted, there's a reason you don't usually use that combination. You do not make it work.
- 15 April 2012 at 17:42
- Anonymous said...
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So let me get this right. It's been ONE MONTH since the "new" website and it's another release (business as usual of course), and no changes have been made to the website?
I guess whoever they hired to do it has the same attitude about their customers as PTI does. - 15 April 2012 at 17:43
- Anonymous said...
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Not to mention his innuendo about rushing his performance! So inappropriate.
- 15 April 2012 at 17:45
- Anonymous said...
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I think it has been 2 months.
- 15 April 2012 at 17:47
- Anonymous said...
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eeeeew, Ted. How totally gross to say that to Ashley. Ick, just ick!
- 15 April 2012 at 17:49
- Anonymous said...
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Way way back when we were playing the PR game, I said I would only let the DT design cards during release time...meaning not the stamp set designers like Beth.
- 15 April 2012 at 17:50
- Anonymous said...
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If that comment was not offensive then I don't know what could be.
That was disgusting and had no business in the forum.
(I missed it before because it's hard for me to tolerate too much ted) - 15 April 2012 at 17:51
- Anonymous said...
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oh god ted, gross.
- 15 April 2012 at 17:51
- Anonymous said...
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not going to the forum. SPILL please!!!
- 15 April 2012 at 17:53
- Anonymous said...
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Since there are at least 3 here who are offended, if we let Nichole know will Ted get equal treatment that Steph got?
- 15 April 2012 at 17:53
- Anonymous said...
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I call complete BS on the "forum members were complaining" excuse. What a load of crap. If I was ever offended by someone's post I would ignore it, leave the thread, take a breather. I would NOT, however, send a PM to Miss Head Honcho herself stating my complaint.
Who would? It's absurd. Tattling to mommy?
She's lying. - 15 April 2012 at 17:59
- Anonymous said...
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In a challenge thread posted by Ashley, Ted said this:
"(Sorry, it's unusual to have a beautiful woman actually tell me to RUSH my performance.)" - 15 April 2012 at 18:02
- Anonymous said...
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I just threw up in my mouth a little
- 15 April 2012 at 18:03
- Anonymous said...
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Here's the post from Ted if you don't want to visit the forum.
ROFL...oh wait.
I had 30 minutes AFTER you called "Time"?!
LOL...so I had an hour instead of 30 minutes?!
LOL... it pays to read instructions. Excuse me while I go collect my heartrate.
(Sorry, it's unusual to have a beautiful woman actually tell me to RUSH my performance.) - 15 April 2012 at 18:03
- Anonymous said...
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OK, Rick, I am officially offended by Ted's comment. How do I report it? Completely inappropriate.
- 15 April 2012 at 18:03
- Anonymous said...
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Nichole has her PMs disabled, so I don't know how people are telling HER they are offended.
I'm very offended and grossed out by Ted's remark to Ashley and I wonder how it made her feel.
Rick - I'm offended. Can Ted please be given a warning. If this isn't good enough, how do we contact someone (admin) on the board to report people? - 15 April 2012 at 18:04
- Anonymous said...
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^^^^Sorry 18:02, must have posted close in time to each other.
- 15 April 2012 at 18:05
- Anonymous said...
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I'm the 4th offended party, I'll complain if you do. ;-)
- 15 April 2012 at 18:05
- Anonymous said...
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On his post there is a small icon in the corner. Click on it and a form will pop up.
- 15 April 2012 at 18:06
- Anonymous said...
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I think Nichole said "we" have heard from people, not her personally.
- 15 April 2012 at 18:06
- Anonymous said...
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Icon is up next to the quote button in the post
- 15 April 2012 at 18:08
- Anonymous said...
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I guess that post has already been reported, when I tried to report it that's the message I got.
- 15 April 2012 at 18:09
- Donna C. said...
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What is the thread title? I don't see it.
- 15 April 2012 at 18:12
- Anonymous said...
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Donna, it is under Challenges in Stamping Talk
- 15 April 2012 at 18:13
- Anonymous said...
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oh, and it's challenge #3
- 15 April 2012 at 18:13
- Lion Through Their Teeth said...
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18:09 But when I just clicked the report post icon on Steph's post that got oh-so-many complaints it didn't say it had already been reported. Interesting.
- 15 April 2012 at 18:16
- Donna C. said...
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LOLOL, 18:16, I did the very same thing with Steph's post and you are correct.
Thanks for the info on how to find the Challenge post. *shudder* - 15 April 2012 at 18:17
- Anonymous said...
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I don't see Ted's post either. I see the thread, but nothing by Ted in it at all.
- 15 April 2012 at 18:18
- Chris Simon said...
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It's still there - "Sunday Fun Day - Timed challenge #3" is the topic. Ick.
- 15 April 2012 at 18:20
- Anonymous said...
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I think its total crap that "people" reported Steph's post as offensive. She respectfully, and coherently, pointed out a discrepancy in a stamp. WHY would someone find that offensive?? Even if they DID report it, doesn't PTI have the sense to make that decision on their own?? Obviously they agreed. Jeesh...they are just REFUSE to listen to their customers.
- 15 April 2012 at 18:20
- Anonymous said...
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I did not find Steph's responses, nor Ted's, to be offensive. Ted's post was gross and totally inappropriate for the forum, but I wasn't offended by it. Being a somewhat snarky bitch is one thing, but sexual innuendo is another. Sexual references have NO PLACE on the forum...EVER. If I were Ashley, I'd be skeeved out to the moon and back **shudder**
- 15 April 2012 at 18:29
- Add That 2 The List said...
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Now, if a strange man said that to a woman IRL it would be deemed inappropriate. If it was said in the workplace, possibly harassment. Please PLEASE tell me someone called Ted on this. What a disgusting thing to post for a 99% female audience. Seriously, and the man calls himself a Christian? I hope his mother doesn't read the forum.
- 15 April 2012 at 18:31
- Anonymous said...
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Now would be a really bad time for Ted's card to use the splatter technique.
I just grossed myself out. Someone report me. - 15 April 2012 at 18:39
- Anonymous said...
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no kidding!!! gross eewww ick
I hope none of us has nightmares tonight! - 15 April 2012 at 18:41
- Anonymous said...
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Does the "report" button work on NH and Dawn too?? Desperately needed!
- 15 April 2012 at 18:43
- Anonymous said...
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Interesting how many views that post about "I need another bird set" got before Ashley stepped in to cut the awkwardness. And Audrey, bless her bird-lovin' heart. I'm thinking that set will be in stock. Forever.
- 15 April 2012 at 18:47
- Anonymous said...
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I picked on Ashley for how stupid she came across in the gladiolus thread, but I have to say she does seem genuinely nice.
I saw the bird thread. I never understood why people ask for such generic advice like this. How the hell do we know which set you should buy? I don't know your style, what you already have.... just don't get it. - 15 April 2012 at 18:51
- Anonymous said...
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Who are these people on the forum who get offended and report posts? Really?!? If you don't like the way a thread is going, just.move.on.
- 15 April 2012 at 19:07
- Anonymous said...
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That stuff with Ted is beyond disgusting.
Having said that, 18:39 made me LOL. - 15 April 2012 at 19:08
- Anonymous said...
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I reported Ted's post. He better get a warning for that!
- 15 April 2012 at 19:08
- Anonymous said...
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Where is Ted's harem, um I mean forum, located?
- 15 April 2012 at 19:14
- Anonymous said...
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Move on is fine advice if a thread is taking a turn, but that comment from Ted was a blindside and no one should have to have that image in their head. Least of all Ashley. *shudder* is right.
- 15 April 2012 at 19:24
- Anonymous said...
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It really makes me mad that NH lied about people reporting Steph. If anyone "reported" her it would have been Dawn or Ashley directly, not using the report link.
- 15 April 2012 at 19:33
- Anonymous said...
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Boy, at this point, they could give stellar customer service and completely revamp their attitude, but if that website doesn't change, I'd still never order. Why don't they want it easy for people to find things? Is it like store design where you're forced to wander around and they hope you see something else you like? I resent that too.
- 15 April 2012 at 19:35
- Anonymous said...
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I thought we were ewwwing Ted's shitty excuse for a card. I just read his comment:
(Sorry, it's unusual to have a beautiful woman actually tell me to RUSH my performance.)
What a pig. So he can talk like this, and ask about hemorrhoids and whatever other nasty shit and it's OK. But if we're questioning the spelling of a stamp set, that's offensive? Mmmmkay. - 15 April 2012 at 19:43
- Anonymous said...
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So what's up with the traveling Paypal button.
It's that ol' PTI magic... it's there, it's gone. - 15 April 2012 at 19:46
- Anonymous said...
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I have a feeling that this LisaBee girl with her big-ass shimmer flip flops could be great friends with the girl that does the ribbon swaps.
http://forum.papertreyink.com/forum/viewtopic.php?f=141&t=34804&start=50 - 15 April 2012 at 19:47
- Anonymous said...
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As a disclaimer: I don't like Ted's comments in general but the comment about his "performance" is not a big deal. ACN didn't say anything, she continued with the challenge, another lady was posting after that and that's it.
I don't comment there anymore but I would if I found the comment offensive. - 15 April 2012 at 19:49
- Anonymous said...
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Well, I, for one, have very high hopes for this new customer service forum!
https://papertreyink.zendesk.com/entries/21263832-customer-service-response-time - 15 April 2012 at 19:49
- Anonymous said...
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"With all due respect, Nichole, you are the only one responding to me in a "timely manner" and all you're really saying is that I've got to keep waiting. You said I'd hear something within 24 hours of your post yesterday - I didn't - that's why I commented again today. I first contacted customer service regarding this issue 5 days ago and got a canned response that my issue would be "looked into" - when you said I'd hear back within 24 hours, I thought you meant I'd finally hear back with a resolution. I think the quality of the responses I received should be considered when deciding if I have been responded to in a "timely manner." Saying my issue will be dealt with "as soon as we can" doesn't tell me anything, which is why I commented here asking for a time frame, because I don't really know what "as soon as we can" and "soon" means."
Way to go Dana! I'm glad you didn't just roll over when NH tried to pull her bitch tone with you. - 15 April 2012 at 19:56
- Anonymous said...
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The offensive part of Steph's post was not what she said about back formations and spelling. It was this:
Clearly it was my misunderstanding that PTI only wanted to offer quality products.
______
That's pretty rude.
15 April 2012 16:34
**********************************
**********************************
Hi everyone! STEPH here. I wasn't sure if this blog was still active, but I see it definitely is. And Rick is here too. I haven't commented here before, but that's not because I don't agree with a lot of what is said. I just haven't had a legitimate reason to. Today I do.
First of all, thank you for the supportive comments and for defending my character. It's comforting to know that after four years on the forum you have a pretty clear idea of the kind of person I am. Thank you!
Secondly, and I won't beat a dead horse (Cindy ;-}), I was getting frustrated that the actual issue of the misspelled word wasn’t being addressed, or at least I didn’t think it was.
And finally, y’all will really get a kick out of this..........it wasn’t the “Clearly it was my misunderstanding that PTI only wanted to offer quality products” comment that gave me a warning. It was something I said in my, “Hi Dawn! Thanks for your input…” reply. The warning was in reference to that post. My warning PM was sent to me at 11:25. I posted the “Clearly it was my misunderstanding that PTI only wanted to offer quality products” comment at 11:39, after I received the warning PM. How ‘bout them apples!
I wanted to reply to the warning PM to ask if Dawn received a warning as well, but we all know that replying is disabled. Oh well....it is what it is, to each his own, agree to disagree, live and let live, etc.
Sorry for the very long comment. I'm not used to this small little box. - 15 April 2012 at 19:57
- Anonymous said...
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What a joke. Zendesk. Ohm... we don't know anything... ohm...
Oh and
Namaste. - 15 April 2012 at 19:59
- Anonymous said...
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shipping charges on orders over $70...no paypal option for some...website STILL not working properly...
Guess it is PTI business as usual. Why are people STILL ordering from these losers?!? - 15 April 2012 at 20:00
- crs16 said...
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LOL. Nice to see you post here to explain Steph. Interesting about the warning coming in response to the prior post.
And we'll just have to agree to disagree on gladiola being spelled incorrectly. ;) - 15 April 2012 at 20:05
- Anonymous said...
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Cindy..........it's a deal! ;-}
- 15 April 2012 at 20:09
- Anonymous said...
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Hey you guys, there's a new space.
- 15 April 2012 at 20:10
- Anonymous said...
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Hey you guys, there's a new space.
- 15 April 2012 at 20:10
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